Hendrick Sello Bodibe
Driver
Meyerton,GP
Summary
Dynamic professional with a proven track record at Essilor South Africa, excelling in dispatch coordination and customer service. Demonstrated strong problem-solving abilities and effective communication skills, leading to improved efficiency and customer satisfaction. Adept at managing high-pressure situations while maintaining professionalism and fostering teamwork.
Overview
24
24
years of professional experience
1
1
Language
Work History
Driver
Mzansi Rolls and Labels
08.2024 - Current
- Followed all relevant traffic laws and safety regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Reduced fuel consumption through strategic route planning and efficient driving techniques.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Dispatcher Coordinator
Essilor South Africa
11.2017 - 07.2020
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Managed high call volumes while maintaining composure and professionalism under pressure.
- Assisted in budget management by monitoring resource utilization and identifying opportunities for cost savings or improvements.
- Conducted regular audits of dispatcher logs to ensure accuracy, accountability, and adherence to company standards.
- Resolved conflicts between service providers or customers in a diplomatic manner to maintain positive relationships.
- Championed process improvement initiatives within the department that led to measurable increases in efficiency, productivity, and customer satisfaction.
- Stayed current on industry trends, technology advancements, changes in legislation affecting operations through continuous learning initiatives.
- Developed strong working relationships with local emergency services to ensure smooth coordination during critical events.
- Maintained detailed records of dispatched calls, resource allocation, and incident outcomes for reporting purposes.
- Contributed to the development of company policies regarding dispatch operations, ensuring compliance with industry regulations and best practices.
- Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
- Implemented a proactive maintenance scheduling system to minimize equipment downtime and reduce costs.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Generated reports to track deliveries and maintain proper records and documentation.
- Analyzed customer feedback and provided solutions to improve customer service.
Storekeeper
T & M Staff Hire
11.2009 - 10.2013
- Received product shipments and organized in stockroom storage area.
- Improved inventory accuracy by conducting regular stock checks and maintaining updated records.
- Kept sales receipts and maintained accounting records.
- Ensured accurate documentation of all incoming materials, verifying quantities against purchase orders and communicating discrepancies to relevant parties.
- Ordered goods from various vendors to maintain store merchandise levels.
- Received, merchandised and arranged all shop items for visual display.
- Maintained a safe working environment with strict adherence to safety protocols and guidelines.
- Stocked storerooms and adjusted minimum and maximum par levels in automated inventory system.
- Reduced stock discrepancies by diligently investigating variances and taking corrective actions as needed.
General Laborer
Pioneer Plastic
05.2013 - 06.2013
- Performed general housekeeping and cleaning tasks.
- Assisted team members with tasks that require group effort.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
- Enhanced team morale through positive attitude, mutual support, and fostering a collaborative atmosphere during challenging projects.
- Operated heavy equipment safely to transport materials and complete tasks as required.
- Cleaned and maintained tools, equipment and worksites.
QC Inspector
A.L.C
02.2005 - 12.2006
- Operated, calibrated, and maintained testing equipment.
- Collaborated with production team to address quality issues, enhancing overall product performance.
- Supported continuous improvement initiatives by providing expert recommendations on quality control procedures.
- Participated in cross-functional teams to resolve complex quality issues and drive process improvements throughout the organization.
- Utilized statistical analysis techniques to monitor trends in product quality and identify areas requiring attention or improvement efforts.
- Performed regular calibration checks on inspection equipment, guaranteeing accurate measurements during evaluations.
- Coordinated with suppliers to establish clear expectations regarding material quality and adherence to specifications, minimizing potential disruptions in production due to substandard materials received from vendors.
- Communicated with production team members about quality issues.
- Reduced defects and waste by implementing effective corrective actions in response to inspection findings.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Maintenance Assistant
Transnet
01.2002 - 12.2002
- Organized storage areas and tool rooms to keep areas safe and fully stocked.
- Cleaned and lubricated mechanical systems to keep machinery operating at peak performance.
- Upheld high cleanliness standards in common areas through regular custodial duties including sweeping, mopping, and trash removal.
- Fostered a positive work environment through collaboration with colleagues across departments on facility improvement initiatives.
Education
No Degree - Afrikaans,English,Setswana,Biology,Physical Scienc
ODI High School
05.2001 -
Skills
Professionalism
Creativity
Communication skill
Ability to work under pressure
Self-management
Computer literacy
Team work and collaboration
Problem solving
Time management
Timeline
Driver
Mzansi Rolls and Labels
08.2024 - Current
Dispatcher Coordinator
Essilor South Africa
11.2017 - 07.2020
General Laborer
Pioneer Plastic
05.2013 - 06.2013
Storekeeper
T & M Staff Hire
11.2009 - 10.2013
QC Inspector
A.L.C
02.2005 - 12.2006
Maintenance Assistant
Transnet
01.2002 - 12.2002
No Degree - Afrikaans,English,Setswana,Biology,Physical Scienc
ODI High School
05.2001 -
Reading and watching news
Reading news paper and watching news to be informed what is happening around the world ,interesting to learn new things