Revit
Henco De Waal
Operations Manager
Brackenfell,Cape Town
Summary
Dynamic Operations Manager with a proven track record at Procon-Sa, enhancing operational efficiency and customer satisfaction. Excelled in strategic planning and staff management, achieving significant cost reductions. Known for exceptional leadership and problem-solving skills, fostering strong vendor relationships and team accountability. Expert in logistics management and performance evaluations, driving business growth and operational excellence.
Overview
7
7
years of professional experience
Work History
Operations Manager
Procon-Sa
Brackenfell, Cape Town
03.2017 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed and reported on key performance metrics to senior management.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Education
Bachelor Of Design - Civil Engineering
AIE
Cape TownBachelors Degree - Building Construction Technology
NHBRC
Cape Town05.2012
Private, Commercial & Instructors Lisence - Aircraft Piloting And Navigation
Pretoria Flight Centre
Pretoria, South Africa07.2009
Skills
Report generation
[Type] operations oversight
Purchasing and procurement
Employee relations and conflict resolution
Complex problems analysis
Business planning
Data analysis
Logistics Management
Natural leader
Fluent in [Language]
Project planning and development
Budgeting and forecasting
Superb time management skills
Work flow planning
Business Development
Risk analysis and management
Operations management
Risk management
Cost reduction strategies
Advanced training in [Software Program]
Staff Management
Strategic planning
Performance Evaluations
Accomplishments
I have a Code 14 drivers lisence, a commercial skippers lisence and a commercial and instruction pilot lisence.
Software
Plant 3D
Autocad
Solid Works
Inventor
Excel, Word, Powerpoint
Languages
English
Advanced (C1)
Afrikaans
Advanced (C1)
Timeline
Operations Manager
Procon-Sa
03.2017 - Current
Bachelor Of Design - Civil Engineering
AIE
Bachelors Degree - Building Construction Technology
NHBRC
Private, Commercial & Instructors Lisence - Aircraft Piloting And Navigation
Pretoria Flight Centre