Helmes Waruza
Victoria Falls
Summary
Articulate and engaging professional experienced in running fun, informative tours. Smoothly accomplishes tour goals and manages unplanned questions or situations. Expert in maintaining group schedules and strong safety standards.
Overview
10
10
years of professional experience
Work History
Tour Leader
G Adventures
Capetown
05.2019 - 08.2024
- Ensured all passengers had valid tickets prior to departure from each destination point.
- Adhered strictly to health and safety regulations at all times whilst on duty.
- Kept abreast of current events that may affect scheduled tours such as strikes or political unrest.
- Managed customer complaints in a professional manner while ensuring their satisfaction was met.
- Planned and coordinated tour itineraries to ensure all activities were within the allocated time frame.
Tour Guide
Shearwater Adventures
Victoria Falls
04.2014 - 04.2019
- Greeted visitors upon arrival, answered questions regarding tours, travel plans or local area attractions.
- Inspected vehicles before each trip departure in order to ensure they were safe for use during the tour.
- Organized and conducted daily tours for groups of up to 30 people.
Education
Certificate in Tour Guiding And Guest Relationship Management - Commerce
University of Zimbabwe
Harare06-2019
Some College (No Degree) - Motor Vehicle Mechanic
Bulawayo Polytechnic
Bulawayo Skills
- Transportation and travel
- Effective time management
- Assertiveness
- Drafting reports
Languages
English
Beginner
A1
Timeline
Tour Leader
G Adventures
05.2019 - 08.2024
Tour Guide
Shearwater Adventures
04.2014 - 04.2019
Certificate in Tour Guiding And Guest Relationship Management - Commerce
University of Zimbabwe
Some College (No Degree) - Motor Vehicle Mechanic
Bulawayo Polytechnic
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