Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Helmes Waruza

Victoria Falls

Summary

Articulate and engaging professional experienced in running fun, informative tours. Smoothly accomplishes tour goals and manages unplanned questions or situations. Expert in maintaining group schedules and strong safety standards.

Overview

10
10
years of professional experience

Work History

Tour Leader

G Adventures
Capetown
05.2019 - 08.2024
  • Ensured all passengers had valid tickets prior to departure from each destination point.
  • Adhered strictly to health and safety regulations at all times whilst on duty.
  • Kept abreast of current events that may affect scheduled tours such as strikes or political unrest.
  • Managed customer complaints in a professional manner while ensuring their satisfaction was met.
  • Planned and coordinated tour itineraries to ensure all activities were within the allocated time frame.

Tour Guide

Shearwater Adventures
Victoria Falls
04.2014 - 04.2019
  • Greeted visitors upon arrival, answered questions regarding tours, travel plans or local area attractions.
  • Inspected vehicles before each trip departure in order to ensure they were safe for use during the tour.
  • Organized and conducted daily tours for groups of up to 30 people.

Education

Certificate in Tour Guiding And Guest Relationship Management - Commerce

University of Zimbabwe
Harare
06-2019

Some College (No Degree) - Motor Vehicle Mechanic

Bulawayo Polytechnic
Bulawayo

Skills

  • Transportation and travel
  • Effective time management
  • Assertiveness
  • Drafting reports

Languages

English
Beginner
A1

Timeline

Tour Leader

G Adventures
05.2019 - 08.2024

Tour Guide

Shearwater Adventures
04.2014 - 04.2019

Certificate in Tour Guiding And Guest Relationship Management - Commerce

University of Zimbabwe

Some College (No Degree) - Motor Vehicle Mechanic

Bulawayo Polytechnic
Helmes Waruza