Summary
Overview
Work History
Education
Skills
Timeline
Waitress
hellen naledi

hellen naledi

Waitress
Polokwane

Summary

Proven hospitality professional with a track record of enhancing customer satisfaction and streamlining operations at Parkinn by Radisson. Excelled in banquet coordination and hospitality service, demonstrating exceptional multitasking abilities and a knack for upselling. Known for accurate money handling and fostering positive guest experiences, consistently delivering results beyond expectations.

Overview

9
9
years of professional experience

Work History

Waitress

Parkinn by Radisson
Polokwane, South Africa
04.2018 - Current
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Greeted new customers, discussed specials, and took drink orders.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.

Switchboard Operator

Parkinn by Radisson
Polokwane, South African
09.2017 - 02.2018
  • Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
  • Answered calls on Number ring and engaged customers with friendly, professional demeanor.
  • Connected callers with appropriate professional, department, or business.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Contributed to a professional atmosphere by courteously greeting callers and providing helpful assistance.
  • Documented messages and forwarded to correct individual.
  • Created and maintained company phone directory with current extensions and staff information.

Receptionist Trainee

Parkinn by Radisson
Polokwane
09.2016 - 02.2018
  • Demonstrated punctuality and reliability by consistently arriving on time for shifts and completing assigned tasks efficiently.
  • Gained expertise in utilizing office software for efficient processing of documents and recordkeeping purposes.
  • Welcomed visitors warmly upon entry, providing exceptional first impressions of the company.
  • Collaborated with team members on various administrative tasks, enhancing overall office productivity.
  • Managed sensitive client information with discretion, maintaining confidentiality and professionalism at all times.

General Assistant

Airport Africa Lodge
Polokwane
01.2016 - 12.2017
  • Supported daily operations, ensuring smooth workflow and increasing overall productivity.
  • Enhanced customer satisfaction with timely response to inquiries and resolving issues promptly.
  • Responded to telephone, email and in-person customer inquiries.
  • Fostered a positive work environment through proactive problem-solving approaches.

Education

Higher Certificate In Tourism And Travel Management - Tourism

Capricorn TVET College
Polokwane, South Africa
2016

Skills

Hospitality service expertise

Timeline

Waitress

Parkinn by Radisson
04.2018 - Current

Switchboard Operator

Parkinn by Radisson
09.2017 - 02.2018

Receptionist Trainee

Parkinn by Radisson
09.2016 - 02.2018

General Assistant

Airport Africa Lodge
01.2016 - 12.2017

Higher Certificate In Tourism And Travel Management - Tourism

Capricorn TVET College

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hellen nalediWaitress