hellen naledi
Waitress
Polokwane
Summary
Proven hospitality professional with a track record of enhancing customer satisfaction and streamlining operations at Parkinn by Radisson. Excelled in banquet coordination and hospitality service, demonstrating exceptional multitasking abilities and a knack for upselling. Known for accurate money handling and fostering positive guest experiences, consistently delivering results beyond expectations.
Overview
9
9
years of professional experience
Work History
Waitress
Parkinn by Radisson
Polokwane, South Africa
04.2018 - Current
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Switchboard Operator
Parkinn by Radisson
Polokwane, South African
09.2017 - 02.2018
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
- Answered calls on Number ring and engaged customers with friendly, professional demeanor.
- Connected callers with appropriate professional, department, or business.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Contributed to a professional atmosphere by courteously greeting callers and providing helpful assistance.
- Documented messages and forwarded to correct individual.
- Created and maintained company phone directory with current extensions and staff information.
Receptionist Trainee
Parkinn by Radisson
Polokwane
09.2016 - 02.2018
- Demonstrated punctuality and reliability by consistently arriving on time for shifts and completing assigned tasks efficiently.
- Gained expertise in utilizing office software for efficient processing of documents and recordkeeping purposes.
- Welcomed visitors warmly upon entry, providing exceptional first impressions of the company.
- Collaborated with team members on various administrative tasks, enhancing overall office productivity.
- Managed sensitive client information with discretion, maintaining confidentiality and professionalism at all times.
General Assistant
Airport Africa Lodge
Polokwane
01.2016 - 12.2017
- Supported daily operations, ensuring smooth workflow and increasing overall productivity.
- Enhanced customer satisfaction with timely response to inquiries and resolving issues promptly.
- Responded to telephone, email and in-person customer inquiries.
- Fostered a positive work environment through proactive problem-solving approaches.
Education
Higher Certificate In Tourism And Travel Management - Tourism
Capricorn TVET College
Polokwane, South Africa2016
Skills
Hospitality service expertise
Banquet coordination
Tableside Service
Point of sale operation
Accurate money handling
Upselling techniques
Timeline
Waitress
Parkinn by Radisson
04.2018 - Current
Switchboard Operator
Parkinn by Radisson
09.2017 - 02.2018
Receptionist Trainee
Parkinn by Radisson
09.2016 - 02.2018
General Assistant
Airport Africa Lodge
01.2016 - 12.2017
Higher Certificate In Tourism And Travel Management - Tourism
Capricorn TVET College