HELGARD COETZEE

• Hiring and training administrative staff
• Evaluating staff performances
• Scheduling staff for their work
• Establishing office policies and procedures
• Working with Vendors to get needed equipment and stock for the practice
• 2 Practice managers reporting into me with daily responsibilities
• Payment of accounts and Salaries
• Dealing with Medical aids on contracts on services
• Customer service
• Stock control
• IT Support on computers and applications used by staff for billing
• Assist and track locum Dr’s hours and payment
• Dealing with lawyers on bad debt collection, weekly meetings and recon
• Negotiating contacts with suppliers of equipment on rental basis for Telephones/printers/3rd party billing.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Identified procedure or process changes required to improve performance and productivity.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
• Partnered with vendors and suppliers to effectively manage and budget.

• Company had some restructuring and I moved to Blue Label Distribution within the group as a Senior Project Manager
• Here I managed the following projects
• Group Electricity project for Selling prepaid electricity via the Blue Label platforms largest 3rd party vendor for electricity in South Africa. The project included separate integrations into 73 municipalities over a period of 2years across South Africa
• All internal IT projects from Server upgrades/moves/maintenance
• Company PC updates, Office and Microsoft and other applications
• Access control project to all Blue Label buildings
• Archiving projects for all Blue Label databases.
• Discovery bank Integration. This included selling airtime and data via Discovery bank applications and website.

Responsibilities:

• Developed and initiated projects, managed costs and monitored performance.
• Met project deadlines without sacrificing build quality or workplace safety.
• Identified plans and resources required to meet project goals and objectives.
• Planned, designed and scheduled phases for large projects.
• Facilitated communication between internal personnel, contractors and vendors for project cohesion.
• Led project teams through design, construction and launch process.
• Achieved project deadlines by coordinating with contractors to manage performance.
• Modified and directed project plans to meet organizational needs.
• Accelerated progress by continually reviewing performance, budgets and project timelines.
• Managed projects from procurement to commission.

• I got promoted to head of Technical Operations for The PrePaid Company.
• Managing the following back-end platforms
• Direct Integrations into all Networks (Vodacom/MTN/CellC/Telkom/Neotel) for pinless airtime, data and SMS bundles
• Starter Pack Recharges
• Corporate Recharges
• Rica
• 3rd party integrations into TPC for direct recharge
• Pin generation and voucher creation
• Managing the relationship between TPC and the networks for direct integrations
• Managing the relationship with corporate customers, making use of TPC corporate recharge and 3rd party integrations
• Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
• Developed suggestions for technical process improvements to optimize resources.
• Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.
• Managed implementation of new technological improvements resulting in increased efficiency.
• Coordinating and participating in new projects and change requests - Design, Scope, Test, Production
• Create and maintain specialized technical Operations on above back ends
• Managing the recon for direct top up’s internally and with 3rd parties.
• Ensure strict adherence to change control policy for all software related changes
• Clarify and communicate system objectives and success criteria to the team while providing motivation, direction, and overall management to teams of up to 15 people
• Manage and co-ordinate activities across internal team resources, third-party partners and vendor relationships as necessary
• Track and communicate project status, issues, risks and decisions to senior management
• Provide leadership in steering projects toward defined standard infrastructure solutions, platforms and best practices
• Reporting to exco

• Moved within the group to The PrePaid Company in the technical operations department, I continued to work on the projects as what I use to work for Activi from a business perspective dealing directly with the operators on changes, new requirements and products
• My responsibilities regarding project management stayed the same as fro Activi.
• Reporting to the MD

• Here I have worked on several projects in the telecommunication environment dealing with Vodacom, Telkom, MTN, Cell C, Virgin and Neotel from a technology perspective
• My responsibilities included running with projects from initiation to production doing project plans, PDD (Project Definition Document) Project Process Document with flow diagrams
• Developed and initiated projects, managed costs and monitored performance.
• Met project deadlines without sacrificing build quality or workplace safety.
• Identified plans and resources required to meet project goals and objectives.
• Planned, designed and scheduled phases for large projects.
• Facilitated communication between internal personnel, contractors and vendors for project cohesion.
• Led project teams through design, construction and launch process.
• Achieved project deadlines by coordinating with contractors to manage performance.
• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
• Drove team success through shared vision and recognition of quality performance.
• Maintained clear communication with precise technical writing to document and inform critical processes.
• Scoping sessions, Weekly status meetings with stakeholders internally and with suppliers
• Reporting to Technical Manager, COO, and CEO
• Project list at Activi
• Rica platform: Government requirement to register all phone sim cards in the field as well as new ones issued. This was done for prepaid and post-paid sims
• Blue Label Recharge platform, allowing BLT to sell suppliers products through their own devices and user frontends
• Separate integrations required for the recharge platform to be functional and up to date with suppliers’ backend and products
• Vodacom/MTN?Cell C/Telkom?Neotel
• Corporate recharge platform
• Making Blue Label the first 3rd party company doing pinless recharges via the network’s backend in bulk as incentive for Blue Label Customers on all 5 Networks- Vodacom/MTN/Cell C/Telkom/Neotel
• Voucher Generation Platform, Blue Label to generate network vouchers from Blue Labels backend where customers redeem airtime/data via USSD string via the Blue Label Switch, this was done on following networks - Vodacom/MTN/Cell C/Telkom
• Pinless/over the air recharges, no customer action required as airtime/data gets send directly to client’s phone and no USSD actions required - Vodacom/MTN/Cell C/Telkom/Neotel

• Part of my portfolio was looking after our bank customers, Standard Bank, Absa and Nedbank
• Projects included, EMV (Chip Cards), Cash Acceptor, Statement improvements on ATM’s, traffic fines payments via bank applications
• Project costing and resource Management
• Customer billing
• Developed and initiated projects, managed costs and monitored performance.
• Met project deadlines without sacrificing build quality or workplace safety.
• Identified plans and resources required to meet project goals and objectives.
• Planned, designed and scheduled phases for large projects.
• Facilitated communication between internal personnel, contractors and vendors for project cohesion.
• Achieved project deadlines by coordinating with contractors to manage performance.
• Modified and directed project plans to meet organizational needs.
• Drove team success through shared vision and recognition of quality performance.
• Accelerated progress by continually reviewing performance, budgets and project timelines.
• Maintained clear communication with precise technical writing to document and inform critical processes.
• Reporting to Product and Services managers as well as the technical director and managing director.

• Based at Standard Bank head office in Johannesburg
• Developed Standard Banks Cash Acceptor application – Machine accepting big amounts of cash placed at corporate customers
• Updated old code bases to modern development standards, improving functionality on current ATM program.
• Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
• Discussed issues with team members to provide resolution and apply best practices.
• Developed software for ATM's.
• Coordinated with project management on development timelines.
• Participated in software field testing to verify performance of developed projects.
• Designed reusable and reliable code for use within banking sector.
• Documented technical workflows and knowledge to educate newly hired employees.

• Setting up time schedules with rules to client’s requirements
• Collaborated with team members to achieve target results.
• Worked with customers to understand needs and provide excellent service.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Created plans and communicated deadlines to complete projects on time.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Training clients on software onsite
• After sales support remotely and on site.

• Builds and upgrades PCs, installs software and peripherals and sets up small networks predominantly for home use.
• Worked with industry professionals to further drive learning goals.