Helen Firfilis
Nelspruit
Summary
Professional Make Up Artist with keen eye for detail, color and composition.
Great track record of bringing projects to life through innovative ideas, collaboration and leadership.
I am a detail-oriented team player with strong organizational skills.
In all my other professional experience i have the innate ability to handle multiple projects simultaneously with a high degree of accuracy.
I endeavor to seek and maintain a sustainable position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
27
27
years of professional experience
Work History
International Hair and Make-up Artist
Self Employed
Cape Town
01.2003 - Current
- Leading and managing a large team of creatives on an international job which included but not limited to time scheduling, task assigning, make up execution assessments in real time, maintaining a cohesive working environment and giving feedback to the relevant production team.
- Liaising with Directors and other Heads of Departments in Costume and Hair ( if hair was not a requirement i needed to fulfill)
- Successfully Interpreting a Director's Vision to my Creative team.
- Collaborated with other artists on various other projects and installations.
- Budget calculation and selection of materials needed as per job
- Upholding High Customer Service and Hygienic Standards per client and job.
- Ordered and maintained adequate supply of materials, supplies, and equipment.
- Maintained and shared portfolios of artistic work to demonstrate styles, interests, and abilities with potential customers.
- Contributed to creative process through original ideas and inspiration.
- Participated in creative brainstorming sessions to develop new ideas or improve existing ones.
- Met aesthetic and technical criteria to complement design usability and enhance functionality with attractive layouts.
- Researched industry trends and evaluated competitive pieces to enhance creativity and gather fresh ideas.
Intern Real Estate Agent
EXP Reality South Africa
Nelspruit
01.2021 - 06.2022
- Daily Lead Generation
- Listing of Properties on my personal agent website.
- Bi-Weekly Show Houses
- Social media marketing
- Implemented Daily Administrative Tasks for efficiency
- Developed effective improvement plans in alignment with goals and specifications.
Owner/Director (Intern Real Estate Agent Status)
Leapfrog Lowveld Property Group(Mpumalanga) Franchise Owner
Nelspruit
01.2019 - 01.2021
- Procurement of office space and set-up
- Recruitment & interviewing of Intern Agents
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Interacted well with customers to build connections and nurture relationships.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Evaluated scripts to identify creative strategies and resource needs.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed home buyer sales with high success rate.
Cigar Lounge/Restaurant Manager
Nassos & Christina Papavasilopoulos
Cape Town
06.2004 - 04.2005
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Carefully interviewed, selected, trained, and supervised staff.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Oversaw food preparation and monitored safety protocols.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Developed unique events and special promotions to drive sales.
- Motivated staff to perform at peak efficiency and quality.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Office Administration
Blaauwberg SPAR - Cape Town
Cape Town
01.1999 - 01.2000
- Fully trained on the Spar Sysem3 program
- Data capturing for launching of new store
- Interacted with customers by phone, email, or in-person to provide information.
- Reconciling the stock order forms
- Dealing with floor staff and co-coordinating Aisles.
- Delivered clerical support by handling range of routine and special requirements.
- Completed clerical tasks such as filing, copying, and distributing mail.
Senior Travel Reservation Clerk
Greyhound Luxury Coach Transport
Nelspruit
01.1997 - 08.1998
- Sales And Enquiries
- Handling of Customer Queries and complaints
- Banking And Reconciliation
- Assisting in Daily Operations of Greyhound Coaches
- Public relations
- Liaison between Centre Management and Greyhound Head Office in Jhb
- Coordinating Office Advertising.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Ticket Reservations Clerk and Front of House Clerk
Lowveld Promotions
Nelspruit
10.1996 - 01.1998
- Greyhound Coach
- Computicket Sales
- Arrangement of weekly day tours across the border into Swaziland.
- Translux Coach bookings & Intercape Coach bookings.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Interacted with customers by phone, email, or in-person to provide information.
- Produced high-quality communications for internal and external use.
- Processed documents and materials to disseminate information to appropriate parties.
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Edited and proofread documents for accuracy and completeness.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Education
No Degree - Television Production
Ikasi Media
Cape TownDiploma in Fashion And Photographic Make-Up -
The Make-up School
Cape Town06.2004
Diploma in Travel & Tourism -
Cape Town Academy
Cape Town Central01.1996
Skills
- Skill
- Service
- Client Relations
- Organizational Skills
- Effective Communication
- Strong Work Ethic
- Managing Inventory
- Project Budgeting
- Superior Time Management
- Excellent Team Player
- Sketching and Brainstorming
- Project Planning and Reporting
Timeline
Intern Real Estate Agent
EXP Reality South Africa
01.2021 - 06.2022
Owner/Director (Intern Real Estate Agent Status)
Leapfrog Lowveld Property Group(Mpumalanga) Franchise Owner
01.2019 - 01.2021
Cigar Lounge/Restaurant Manager
Nassos & Christina Papavasilopoulos
06.2004 - 04.2005
International Hair and Make-up Artist
Self Employed
01.2003 - Current
Office Administration
Blaauwberg SPAR - Cape Town
01.1999 - 01.2000
Senior Travel Reservation Clerk
Greyhound Luxury Coach Transport
01.1997 - 08.1998
Ticket Reservations Clerk and Front of House Clerk
Lowveld Promotions
10.1996 - 01.1998
No Degree - Television Production
Ikasi Media
Diploma in Fashion And Photographic Make-Up -
The Make-up School
Diploma in Travel & Tourism -
Cape Town Academy
Health
Good
Language
English, Afrikaans
Traits
- ENTREPRENEURIAL
- HARD WORKING
- DEDICATED
- LOYAL
- TRUSTWORTHY
- PRO-EFFICIENT
- SENSE OF HUMOUR
Id
7709030151087
Personal Information
Gender: Female
Hobbies and Interests
- Make - up
- Interior-design
- Reading
- Property-development
- Tourism
- Travel
References
Contact info available on request
Health
Good
Language
English, Afrikaans
Traits
- ENTREPRENEURIAL
- HARD WORKING
- DEDICATED
- LOYAL
- TRUSTWORTHY
- PRO-EFFICIENT
- SENSE OF HUMOUR
Id
7709030151087
Personal Information
Gender: Female
Hobbies and Interests
- Make - up
- Interior-design
- Reading
- Property-development
- Tourism
- Travel
References
Contact info available on request
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