HELEN ELIZABETH THOMPSON
YSTERFONTEIN
Summary
High-achieving real estate agent, successful at developing and executing targeted business initiatives to drive customer growth, achieve sales objectives, and enhance bottom-line profits.
Results-oriented and friendly individual with expertise in tenant relations and lead development. Reliable and driven, with strong time management and prioritization abilities. Driven and energetic professional with many years of experience in real estate. Skilled at building productive working relationships with agents, lenders, appraisers, title companies, surveyors, and attorneys to facilitate sales and satisfy clients.
Overview
39
39
years of professional experience
Work History
PROPERTY AGENT
RAWSONS AUCTIONS
Cape Town
08.2024 - 12.2024
- Coordinated property tours and communicated with buyers to assist with inspections and appraisals.
- Managed real estate transactions from initiation to closing.
- Liaised between sellers and buyers for profitable and efficient sales.
- Managed marketing strategies for properties including advertising campaigns and open houses.
- Created detailed property descriptions for use in marketing material.
- Conducted property inspections to ensure compliance with applicable regulations and standards.
- Responded promptly to client inquiries via phone or email.
- Maintained updated knowledge of local real estate markets.
- Researched current listings available in the area using multiple online resources.
- Established key business relationships within industry by using responsiveness, efficiency and deep knowledge of real estate industry.
- Identified potential buyers through cold calling.
- Showed residential properties and explained features, value and benefits of available homes.
- Increased personal revenue by completing multiple home and property sales.
Property Developer
SELF EMPLOYED
Cape Town
10.2017 - 08.2024
- Supervised construction activities from start to finish including inspections and quality control checks.
- Negotiated contracts and agreements with vendors, contractors, and other stakeholders.
- Conducted site inspections to ensure compliance with safety regulations and building codes.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Facilitated deals between sellers, buyers and brokers for maximum profits.
- Advised customers about local zoning laws and regulations concerning property ownership.
- Coordinated with appraisers, home inspectors, contractors, lawyers, title companies, and surveyors as needed.
- Liaised between sellers and buyers for profitable and efficient sales.
- Researched comparable sales data to assess the current market value of a given property.
- Monitored changes in legislation that affect the buying and selling process for real estate.
- Steered real estate negotiations to serve client interests and achieve favorable terms.
- Scheduled appointments with clients to discuss their specific needs in a property purchase or lease agreement.
- Compared properties with similar recently sold properties to determine competitive market price.
- Coordinated property tours and communicated with buyers to assist with inspections and appraisals.
- Negotiated terms and conditions on behalf of clients in real estate transactions.
- Prepared newly purchased homes for clients prior to arrival.
Director
Helen Bradford Hair Studio
01.2006 - 01.2016
- Managed the salon on a day to day basis doing everything necessary to sustain professional hair salon
- Recruiting
- Sales
- Training
- Product education
Freelance Hair Stylist
Capelli Hair
Greenpoint
01.1997 - 01.2006
- Did shoots for TV
- Fashion shows
- Magazine work
- Competitions
- Selected hair colors, products, and services based on customer preference and individually designed hair care plan.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Set up workstation and treatment room with products, equipment, and supplies to facilitate services .
- Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.
- Colored, cut and installed extensions according to style photos and client specifications.
- Demonstrated knowledge of fabrics, colors, textures, cuts, silhouettes.
- Greeted each client and asked questions to determine fashion needs.
- Styled and designed traditional and contemporary hairstyles for men and women daily.
- Pre-booked future appointments to increase repeat business.
- Completed basic administrative work and managed household accounts.
- Evaluated client's hair and physical features to determine style and cut plans.
- Followed updated techniques to color and treat hair and produce consistent results.
- Designed and recommended home hair care regimens and treatments to meet individual customer needs.
- Provided excellent customer service to ensure client satisfaction.
- Pursued continuing education and training to stay up to date with new trends and techniques.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Collaborated with clients to increase profile and status through successful styling.
- Sold conditioner, shampoo, hair treatment, and styling products to educate clients on proper hair care.
- Performed special hair treatments, scalp massages and updated styling techniques to modernize and streamline services.
- Attended trade shows and conferences to stay up-to-date with industry trends.
- Developed relationships with vendors and suppliers to obtain the best prices for products.
- Coordinated photoshoots to showcase the latest fashion trends.
Creative Director
Yazo 4 Hair
01.1993 - 12.1996
- Worked with creative directors to develop design solutions.
- Directed photo shoots with external vendors to ensure quality standards were met.
- Successfully resolved range of complex artistic development issues.
- Presented creative concepts and strategies to senior management and clients, effectively communicating the vision and rationale behind creative decisions.
- Attended industry events such as conferences and trade shows to network with peers.
- Led creative team meetings to share ideas and bring actionable plans to fruition.
- Researched emerging trends in design and technology to stay ahead of industry changes.
- Generated and presented new ideas, insights and thought leadership at industry events and conferences.
- Stayed abreast of industry trends, technologies, and tools, continuously seeking opportunities for innovation and improvement.
- Established relationships with agencies and freelancers to secure resources for projects.
Creative Director
Fowden and Bailey
01.1991 - 01.1993
- Hair shows
- Competitions
- Clients training staff
TELE SALES PART TIME
MOMENTUM LIFE
JHB
02.1991 - 12.1992
- Provided support to telesales agents during peak periods or when dealing with difficult customers.
- Coached junior telesales agents on best practices for successful lead generation.
- Participated in team meetings to discuss current strategies, objectives, and challenges related to telesales operations.
- Ensured compliance with company policies and procedures related to telesales operations.
- Assisted in developing training materials for new telesales representatives.
- Managed a team of 20 telesales agents to ensure they achieved their daily targets.
Sales and Telemarketing
UPS Parcel Service
London
01.1989 - 12.1991
- Booked and made appointments for the sales team
- Cold calling customer care
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Creative Director
DAVE AND JOHAN
FLORIDA
11.1988 - 12.1989
Part Time Work
SOUTHERN SUN
JOHANNESBURG
12.1985 - 10.1988
- Telemarketing
- Cold calling customer care
- Recognized by management for providing exceptional customer service.
- Worked effectively in team environments to make the workplace more productive.
- Identified needs of customers promptly and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Developed new leads each day at or above quotas.
- Followed up on sales leads through outbound calling.
- Documented sales call data in company software.
- Achieved established sales targets by generating new customer accounts.
Apprentice Hairstylist
Dave and Johan
JOBURG
10.1985 - 10.1988
Education
N1 & N2 - COSMETOLOGY
JOUBERT PARK TECH
JHB10-1987
High School - STANDARD 9
WORDWORTH High School
01.1985
A LEVELS - PSYCHOLOGY AND SOCIOLOGY
HAMMERSMITH WEST LONDON COLLEGE
Teacher Training Diploma -
HOUNSLOW COLLEGE
Make Up Diploma - 1ST YEAR
RONDEBOSCH BEAUTY SCHOOL
Diploma - MAKE UP
FACE TO FACE
JHBSkills
- Accomplished in commission sales
- Buyer representation
- Lead follow up
- Interior staging
- Leasing and sales
- Buyer contracts
- Negotiations expert
- Real estate law
Children
- 24
- 17
References
Available on request
Hobbies and Interests
I love Teens and all ages of children
Part Time Work
1990 - 1996, Telemarketing, Customer Care, Southern Sun, Momentum, Sanlam
Personal Information
- ID Number: 6903180400086
- Age: 54
- British
- South African
- Driving License: True
- Marital Status: Not married
References
References available upon request.
Timeline
PROPERTY AGENT
RAWSONS AUCTIONS
08.2024 - 12.2024
Property Developer
SELF EMPLOYED
10.2017 - 08.2024
Director
Helen Bradford Hair Studio
01.2006 - 01.2016
Freelance Hair Stylist
Capelli Hair
01.1997 - 01.2006
Creative Director
Yazo 4 Hair
01.1993 - 12.1996
TELE SALES PART TIME
MOMENTUM LIFE
02.1991 - 12.1992
Creative Director
Fowden and Bailey
01.1991 - 01.1993
Sales and Telemarketing
UPS Parcel Service
01.1989 - 12.1991
Creative Director
DAVE AND JOHAN
11.1988 - 12.1989
Part Time Work
SOUTHERN SUN
12.1985 - 10.1988
Apprentice Hairstylist
Dave and Johan
10.1985 - 10.1988
N1 & N2 - COSMETOLOGY
JOUBERT PARK TECH
High School - STANDARD 9
WORDWORTH High School
A LEVELS - PSYCHOLOGY AND SOCIOLOGY
HAMMERSMITH WEST LONDON COLLEGE
Teacher Training Diploma -
HOUNSLOW COLLEGE
Make Up Diploma - 1ST YEAR
RONDEBOSCH BEAUTY SCHOOL
Diploma - MAKE UP
FACE TO FACE
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