Heinrich Muller
Full Stack Generative AI /ML Engineer And Lead Data Scientist
Cape Town
Summary
Results-oriented AI Engineer with 19 years of experience as a Data Scientist in the Mobile Telecommunications, Finance, and FMCG Retail sectors. Lead Data Scientist for 8 years, specializing in Customer Behavioral Analytics and cloud-native Generative AI applications. Expertise in CVM Program Analytics, Digital Marketing, Contextual Campaigning Strategies, Customer Behavioral Analytics, Segmentation Modeling, Demand Forecasting, Data Visualization, and Machine Learning Engineering. Possesses a robust portfolio of experience and adaptable skills with strong organizational capabilities and a keen ability to rapidly adopt innovative concepts.
Overview
11
11
years of professional experience
1997
1997
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
ML/AI Engineer and Lead Data Scientist
MAPLI Systems
Cape Town
01.2022 - Current
- Establish and maintain data pipelines.
- Prototype, test, deploy scalable Gen AI systems and applications powered by LLMs, retrieval mechanisms, tool use, reasoning, and interactivity.
- Lead end-to-end development efforts, including model integration, infrastructure design, and application logic.
- Implement Generative AI Frameworks including sequential agent -, multi-agent -, supervisor-led workflows, RAG + LLM and GraphRAG +LLM, etc.
- Contribute to model selection, fine tuning, evaluation and safety mechanisms.
- Use AWS (EC2 and Bedrock) platform to deploy, monitor, and scale AI applications.
- Monitor AI/ML performance in production.
- Drive continuous improvement of prompt templates, RAG, and agent pipelines.
- Implement and use LLMLOps and MLOps best practices.
- Implement and manage Docker-based containerization and orchestration.
- Collaborate closely with product managers, marketers, and engineering teams to translate requirements into practical solutions.
- Employ continuous research and innovation to stay up to date with the latest advancements in Generative AI.
Lead Data Scientist
MAPLI Systems
06.2018 - 12.2021
- Spearhead the development and establishment of a suite of CVM Analytics tools, including Customer Behavioural Analytics, Targeted Campaigning and Digital Marketing Strategies for MAPLI System's largest client, SPAR Group Africa.
Senior Data Scientist in CVM & Customer Analytics and ML
Evolving Systems
Cape Town
05.2016 - 05.2018
- Development of Forecasting and Predictive Models: Develop a Predictive Churn Model using C.5 Decision Trees (IBM WATSON).
- Develop a Relative Value Recharge Flag Model.
Data Integrity Assurance Analyst, Billing Management
Vodacom
Cape Town
06.2014 - 04.2016
- Develop, formalize, and deploy a Data Integrity Assurance (DIA) Framework for critical business areas within Vodacom Group (Monthly Billing Run).
Education
M.S.c. - Genetics And Molecular Microbiology
Univ. of Stellenbosch
Stellenbosch12.1997
Skills
- Cloud-native AI workflows
- Full Stack GenAI Dev
- Web App Development & Deployment
- Async Execution
- AWS Bedrock
- AWS EC2
- Streamlit Cloud
- GraphRAG
- Pandas
- Scikit-learn
- H2o
- PyTorch
- Lead Scoring Models
- Demand Forecasting
- Multi Agent Workflows
- Reinforced LLM Fine-tuning
- LangChain & LangGraph Ecosystem
- Python
Certification
Full Stack GenAI and LLM Engineer, 01/25, Business Science University
Accomplishments
- Developed a mould-breaking Full ML and GenAI Customer Classification Agent that removes the guess work from non-linear segmentation methods.
- Part of a 4-man, cross functional team, that collaborated and developed a self-help SaaS Software Platform that enables SMEs to gain access to a full suite of Customer Analytics and BI Viz tools.
Timeline
ML/AI Engineer and Lead Data Scientist
MAPLI Systems
01.2022 - Current
Lead Data Scientist
MAPLI Systems
06.2018 - 12.2021
Senior Data Scientist in CVM & Customer Analytics and ML
Evolving Systems
05.2016 - 05.2018
Data Integrity Assurance Analyst, Billing Management
Vodacom
06.2014 - 04.2016
M.S.c. - Genetics And Molecular Microbiology
Univ. of Stellenbosch
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