Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Timeline
Generic

Heinrich Muller

Full Stack Generative AI /ML Engineer And Lead Data Scientist
Cape Town

Summary

Results-oriented AI Engineer with 19 years of experience as a Data Scientist in the Mobile Telecommunications, Finance, and FMCG Retail sectors. Lead Data Scientist for 8 years, specializing in Customer Behavioral Analytics and cloud-native Generative AI applications. Expertise in CVM Program Analytics, Digital Marketing, Contextual Campaigning Strategies, Customer Behavioral Analytics, Segmentation Modeling, Demand Forecasting, Data Visualization, and Machine Learning Engineering. Possesses a robust portfolio of experience and adaptable skills with strong organizational capabilities and a keen ability to rapidly adopt innovative concepts.

Overview

11
11
years of professional experience
1997
1997
years of post-secondary education
5
5
Certifications
2
2
Languages

Work History

ML/AI Engineer and Lead Data Scientist

MAPLI Systems
Cape Town
01.2022 - Current
  • Establish and maintain data pipelines.
  • Prototype, test, deploy scalable Gen AI systems and applications powered by LLMs, retrieval mechanisms, tool use, reasoning, and interactivity.
  • Lead end-to-end development efforts, including model integration, infrastructure design, and application logic.
  • Implement Generative AI Frameworks including sequential agent -, multi-agent -, supervisor-led workflows, RAG + LLM and GraphRAG +LLM, etc.
  • Contribute to model selection, fine tuning, evaluation and safety mechanisms.
  • Use AWS (EC2 and Bedrock) platform to deploy, monitor, and scale AI applications.
  • Monitor AI/ML performance in production.
  • Drive continuous improvement of prompt templates, RAG, and agent pipelines.
  • Implement and use LLMLOps and MLOps best practices.
  • Implement and manage Docker-based containerization and orchestration.
  • Collaborate closely with product managers, marketers, and engineering teams to translate requirements into practical solutions.
  • Employ continuous research and innovation to stay up to date with the latest advancements in Generative AI.

Lead Data Scientist

MAPLI Systems
06.2018 - 12.2021
  • Spearhead the development and establishment of a suite of CVM Analytics tools, including Customer Behavioural Analytics, Targeted Campaigning and Digital Marketing Strategies for MAPLI System's largest client, SPAR Group Africa.

Senior Data Scientist in CVM & Customer Analytics and ML

Evolving Systems
Cape Town
05.2016 - 05.2018
  • Development of Forecasting and Predictive Models: Develop a Predictive Churn Model using C.5 Decision Trees (IBM WATSON).
  • Develop a Relative Value Recharge Flag Model.

Data Integrity Assurance Analyst, Billing Management

Vodacom
Cape Town
06.2014 - 04.2016
  • Develop, formalize, and deploy a Data Integrity Assurance (DIA) Framework for critical business areas within Vodacom Group (Monthly Billing Run).

Education

M.S.c. - Genetics And Molecular Microbiology

Univ. of Stellenbosch
Stellenbosch
12.1997

Skills

  • Cloud-native AI workflows

  • Full Stack GenAI Dev

  • Web App Development & Deployment

  • Async Execution

  • AWS Bedrock

  • AWS EC2

  • Streamlit Cloud

  • GraphRAG

  • Pandas

  • Scikit-learn

  • H2o

  • PyTorch

  • Lead Scoring Models

  • Demand Forecasting

  • Multi Agent Workflows

  • Reinforced LLM Fine-tuning

  • LangChain & LangGraph Ecosystem

  • Python

Certification

Full Stack GenAI and LLM Engineer, 01/25, Business Science University

Accomplishments

  • Developed a mould-breaking Full ML and GenAI Customer Classification Agent that removes the guess work from non-linear segmentation methods.
  • Part of a 4-man, cross functional team, that collaborated and developed a self-help SaaS Software Platform that enables SMEs to gain access to a full suite of Customer Analytics and BI Viz tools.

Timeline

ML/AI Engineer and Lead Data Scientist

MAPLI Systems
01.2022 - Current

Lead Data Scientist

MAPLI Systems
06.2018 - 12.2021

Senior Data Scientist in CVM & Customer Analytics and ML

Evolving Systems
05.2016 - 05.2018

Data Integrity Assurance Analyst, Billing Management

Vodacom
06.2014 - 04.2016

M.S.c. - Genetics And Molecular Microbiology

Univ. of Stellenbosch

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Heinrich MullerFull Stack Generative AI /ML Engineer And Lead Data Scientist