Heinrich Hess
General Manager
Johannesburg
Summary
Experienced and service-focused General Manager with a proven track record of prioritizing customer satisfaction to cultivate enduring loyalty and foster repeat business. Proficient in orchestrating optimal resource allocation to seamlessly manage anticipated operational demands and ensure smooth business operations. Recognized as a dynamic sales leader, leveraging sound judgment, strategic planning prowess, and effective interpersonal communication abilities to drive revenue growth and exceed organizational goals. Dedicated to delivering positive customer experiences through a combination of attentive service, innovative solutions, and meticulous attention to detail. Passionate about fostering a collaborative work environment and empowering teams to achieve excellence.
Overview
10
10
years of professional experience
2
2
Languages
Work History
General Manager
Cycle Lab
01.2024 - Current
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
General Manager
Cycle Lab
09.2022 - 01.2024
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performanceresults.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Sales Manager
Cycle Lab
07.2020 - 08.2022
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Increased sales revenue by developing and implementing effective sales strategies.
Store Manager
Decathlon Centurion
11.2019 - 07.2020
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
Supply Chain / Logistics Manager
Decathlon Centurion
01.2019 - 10.2019
- Boosted customer satisfaction through proactive resolution of order issues and timely delivery of products.
- Developed strong relationships with key suppliers for improved collaboration and faster resolution of supply chain disruptions.
- Strengthened relationships with stakeholders through effective communication and collaboration, resulting in increased trust and smoother operations.
- Coordinated end-to-end shipping processes, ensuring compliance with domestic and international regulations.
Sales Consultant
Decathlon
09.2014 - 02.2016
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
- Collaborated with marketing teams to develop targeted promotional campaigns that drove customer interest and engagement.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
Education
Bachelor of Business Administration - Business Administration
Regenesys
Johannesburg, South Africa 04.2001 -
Business Management - Business Management
Centurion Academy
Centurion, South Africa 04.2001 -
Skills
Advertising and marketing
Timeline
General Manager
Cycle Lab
01.2024 - Current
General Manager
Cycle Lab
09.2022 - 01.2024
Sales Manager
Cycle Lab
07.2020 - 08.2022
Store Manager
Decathlon Centurion
11.2019 - 07.2020
Supply Chain / Logistics Manager
Decathlon Centurion
01.2019 - 10.2019
Sales Consultant
Decathlon
09.2014 - 02.2016
Bachelor of Business Administration - Business Administration
Regenesys
04.2001 -
Business Management - Business Management
Centurion Academy
04.2001 -
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