Heinrich Davids
Cape Town
Summary
Professional with strong background in enhancing customer satisfaction and driving impactful guest experiences. Skilled in effectively communicating, problem-solving, and adapting to dynamic environments. Strong focus on team collaboration and achieving measurable results. Known for reliability, flexibility, and positive approach to meeting evolving needs.
Overview
24
24
years of professional experience
Work History
Guest Experience Specialist
Moya Properties (Hometown Spaces)
10.2023 - Current
- Driving
- Dropping off cleaners at the various apartments
- After hours Standby when needed
- Ensure cleaning staff are punctual
- Attending to guests needs delivering requests
- Confirm bookings made on Booking.com and AirBnB
- Meeting guests at airport if shuttle is requested
- Check-in guests at the correct apartments and inspecting the apartments with guests
- Handing over of keys
- Ensuring guests needs are taken care of
- Meeting guests for checkouts
- Assist guests with extending stays
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Full Status Agent
Rawson Property Group
07.2019 - 04.2021
- Canvass farm area for stock
- Build relationships
- Start and build a database
- Provide appropriate levels of service to Buyers
- Negotiate and close the sale successfully
- Ensure that after sales service with client is maintained
- Invest in own business and partnerships
- Ensure that after sales service with client is maintained and problems resolved
- Property Listing Form to be completed
- Utilise and analyse existing database relevant to agent’s area
Intern Estate Agent
Pam Golding Properties
03.2016 - 05.2019
Assistant Manager Forensic Investigator
African Bank
12.2012 - 05.2013
- Overseeing investigations of subordinates
- Liaising with sale head and regional managers
- Identification of control and weaknesses and risk areas
- Strict control of relevant turnaround times
- Doing staff performance appraisals
- Attending meetings with the South African Fraud Prevention Services and all Financial Institutions
- Meeting monthly with the Western Cape Crime Forum
- Anti-Money Laundering investigations
Senior Forensic Investigator
African Bank
01.2007 - 01.2012
Forensic Loan Assessor
African Bank
01.2001 - 01.2007
Education
Certificate - Corporate & Private Investigation
HJN Training
Diploma - Education
Hewat College of Education
High School - undefined
Bridgetown High School
NQF4 - Real Estate
Chartall Business College
01.2018
Skills
- Exceptional communication
- Guest relations
- Complaint handling
- Feedback collection
- Strong interpersonal skills
- Cross-functional coordination
- Customer service
- Computer skills
- Verbal and written communication
- Detail-oriented
- Data entry proficiency
- Documentation and reporting
- Guest orientation
- Report preparation
- Reservation management system
- Check-in coordination
- Teamwork
References
- Nancy, Perold, 0782201358, Moya Properties
- Haroon, Gaffoor, 0835051727, Rawson Property Group
- Micheal, dos Santos, 0215911109, 0829298634, Pam Golding Properties
- HR, 0112569000, African Bank
Timeline
Guest Experience Specialist
Moya Properties (Hometown Spaces)
10.2023 - Current
Full Status Agent
Rawson Property Group
07.2019 - 04.2021
Intern Estate Agent
Pam Golding Properties
03.2016 - 05.2019
Assistant Manager Forensic Investigator
African Bank
12.2012 - 05.2013
Senior Forensic Investigator
African Bank
01.2007 - 01.2012
Forensic Loan Assessor
African Bank
01.2001 - 01.2007
Diploma - Education
Hewat College of Education
High School - undefined
Bridgetown High School
NQF4 - Real Estate
Chartall Business College
Certificate - Corporate & Private Investigation
HJN Training
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