Heinrich Bokelmann

• Coordinated all aspects of the installation while serving as Project Leader.

• Install the assigned products to the requirements and satisfaction of the client and Management.

• Liaise with clients to manage installations, training sessions, refresher training, and site visits, ensuring all client needs are addressed.

• Conduct project sign-off meetings with the clients, during which the sign-off documentation is completed.

• Finalised all project sign-off documentation and timesheets before departing the site.

• The HSC will not leave the site if any outstanding issues are not resolved without explicit permission from Management.

• The HSC will arrange a handover meeting with the project manager upon returning from a client’s site, during which the project manager will be briefed on all aspects of the installation.

• Meet with the Project Manager before commencement of an installation to be briefed on any special requirements and to collect all required documentation (airline tickets, visas, pre-installation packs, sign-off documents, licensing & support agreements, etc…)

• Conduct telephonic meetings and communicate via email or MS Teams with Project Managers outside Cape Town to ensure alignment on project requirements.

• Visited client locations to facilitate installations.

• Ensure a signed delivery note is completed on delivery of any system component.

• Deliver training to clients, management, and staff, adhering to published training standards to enhance user proficiency.

• Produce training materials as required from time to time. • To ensure that the price list for repairs/Changes is adhered to and that all monies collected are remitted to Micros SA.

• To replace/repair/make changes to the best interest of the client and Micros SA.

• Present training courses to other Micros Consultants as required.

• Each HSC is required to support the products assigned to him/her.

• Each HSC may be required to work the 24-hour help desk from time to time.

• All support calls are to be logged on the in-house call logging system when assigned to support duty.

• HSCs to maintain a test environment on their company assigned laptop/computer.

• Test and troubleshoot new versions prior to release.

• Adapted workflow to meet new business needs.

• Gathered and defined user requirements for system updates.

• Monitored system performance to identify weaknesses, bottlenecks and inefficiencies.

• Test and troubleshoot new versions prior to release.

• Adapted workflow to meet new business needs.
• Gathered and defined user requirements for system updates.
• Monitored system performance to identify weaknesses, bottlenecks and inefficiencies.

• Managing Windows, Linux, or Mac systems- Upgrading, installing, and configuring application software and computer hardware
• Manage network servers and technology tools
• Performing regular security tests and security monitoring- Maintaining networks and network file systems- Install and configure software and hardware

Creating and managing system permissions and user accounts

• Set up accounts and workstations- Monitor performance and maintain systems according to requirements
• Troubleshoot issues and outages
• Ensure security through access controls, backups and firewalls
• Upgrade systems with new releases and models
• Troubleshooting and providing technical support to employees
• Develop expertise to train staff on new technologies
• Build an internal wiki with technical documentation, manuals and IT policies. Supported daily operations by monitoring and resolving client/server and storage issues to ensure system reliability.
• Managed IT activities for laptops, tablets, and PDAs, ensuring seamless access for corporate users.
• Implemented inventory control measures to effectively replenish and maintain IT resources.Resolve IT related problems and issues including equipment, peripherals, software office tools And corporate systems Managed both hardware and software systems to ensure seamless operations. Collaborated effectively with team members to achieve project goals. Provided exceptional remote support to resolve client issues promptly. Offered outstanding onsite support to troubleshoot and resolve technical problems. System Administration Network Configuration Software Installation Troubleshooting Windows Environment Technical Support Communication Skills Competencies Hardware knowledge Servers expertise Problem-Solving
• Resolve IT related problems and issues including equipment, peripherals, software office tools And corporate systems

• Ensuring that all sites are connected to the internet for tills & back offices to work
• Performed repairs on POS (point of sale) systems across multiple restaurant and bar locations, primarily resolving issues through remote support.
• Troubleshooting relating to workstation and server fault (Remote support to all clients)
• Troubleshooting relating to Internet remote support & onsite support if needed
• Excellent in TeamViewer / Technical support over the phone to all sites This includes going to the customer and assisting if necessary
• Delivered remote support after installation.
• Installation of Uninterrupted power supplies (Ups) Provided remote support after installation.
• Monitor existing IT systems - prioritising matters of urgency
• Configured workstations for LAN connectivity using TCP/IP protocols.
• Installed and configured Windows operating systems on workstations.
• Installing and managing printers
• Reloaded software for tills in back offices.
• Maintenance of equipment, Repairing &/or replacing computers, laptops, and printers (thermal, inkjet & LaserJet)
• Installing and configure standard applications e.g. (Microsoft office)
• Order PCs, software licenses and any other IT related equipment
• Provided IT support to help desk and other departments, identifying and implementing improvement initiatives where appropriate.
• Managed operations across all sites, ensuring systems remained functional and operational.
• Pursued diverse leisure activities

• Performed maintenance across all shops, repairing or replacing CPUs, tills, cabling, card machines, scanners, pole displays, and screens to ensure operational readiness.
• Delivered on-site technical assistance at branches across the Boland, utilizing TeamViewer for remote support.
• Executed software reloads on tills to ensure operational efficiency. (reloading of the software of tills if needed)
• Administered the local area network, resolving issues to maintain reliable service and reporting WAN problems as necessary.
• Installed the Point of Sale (POS) program on the tills and provided post-installation support.
• Conducted audits across all sites to verify operational condition and facilitate necessary reloads or upgrades.
• Loaded of specific back-office software, giving support after installation
• Installed and managed printers
• Monitored existing IT systems - prioritising matters of urgency
• Addressed IT issues with the support desk and other departments, implementing improvements as needed.
• Different types of repairs for Shoprite, Checkers, and OK Furniture
• Also, the MFS which would be the main provider for all the tills in the stores
• Ran month-end in accordance with the IT support team

• Provided consistently high-quality customer service to enhance customer satisfaction and loyalty
• Assisted customers with technical issues and provided support to sales department both in-store and during call outs
• Managed inventory stock levels to ensure optimal availability for customers
• Diagnosed and resolved technical issues
• Provided remote technical support
• Router installation, Technical support via TeamViewer, or on call out
• Outlook email setup, Technical support via TeamViewer, or on call out
• Printer installation, Technical support via TeamViewer, or on call out
• Basic server setup, Technical support via TeamViewer, or on call out
• Computer repairs, technical support, installations, troubleshooting, Avast, 7-Zip, WinRAR
• Network ConfigurationSoftware Installation
• Various types of software installations
• Manage LAN, reporting WAN problems
• Range maintenance
• Back office installations
• Windows XP/7/8/10, Chrome, Internet Explorer, Firefox, media programs various.