Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heidi Fouche

Trust Administrator & Company Secretarial Administrator
Cape Town,WC

Summary

Dynamic professional with a proven track record at Loubser Du Plessis Inc., excelling in client relationship building and document analysis. Recognized for enhancing office efficiency through innovative digital filing systems, while demonstrating exceptional communication and multitasking abilities. Committed to fostering teamwork and delivering high-quality support in fast-paced environments.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

36
36
years of professional experience
2
2
Certifications

Work History

Trust Administrator

Private Client Financial
05.2023 - Current

Company Secretarial Administrator

FMG Chartered Accountants
06.1994 - 04.2023

Secretary

Loubser Du Plessis Inc.
10.1992 - 05.1994
  • Maintained daily report documents, memos and invoices.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
  • Streamlined invoice processing, improving accuracy and efficiency of financial operations.
  • Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
  • Assisted in preparing detailed reports for management, enabling informed decision-making.
  • Facilitated inter-departmental communication to ensure all parties were informed of key updates.
  • Conducted research for special projects, contributing valuable insights that informed strategic decisions.
  • Improved document management with introduction of new digital archiving system.
  • Enhanced office efficiency by implementing digital filing systems that streamlined paperwork processing.
  • Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Established administrative work procedures to track staff's daily tasks.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Performed research to collect and record industry data.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Entered data into system and updated customer contacts with information to keep records current.

Secretary/Receptionist

JP Lombard & Associates - Chartered Accountants (SA)
01.1991 - 08.1992
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained electronic filing systems and categorized documents.
  • Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
  • Maintained executive appointment schedules by planning and scheduling meetings, conferences, and teleconferences.
  • Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
  • Streamlined communication processes, resulting in faster response times to internal queries.
  • Enhanced meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Corresponded with clients through email, telephone, or postal mail.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Enhanced visitor experience by providing detailed information and assistance as needed.
  • Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
  • Supported company correspondence by drafting and distributing memos and emails.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Improved workflow by introducing more efficient document handling and organization practices.

Applications Officer/Admin Assistant/Receptionist

CPUT (Cape Peninsula University of Technology)-formerly Cape Technikon
02.1989 - 12.1990
  • Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
  • Mentored junior staff members, helping them develop their skills and advance in their careers.
  • Improved department efficiency by streamlining and implementing policies and processes.
  • Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
  • Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
  • Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
  • Coordinated operations with other emergency service groups.
  • Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
  • Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
  • Enhanced public trust through community policing efforts, organizing and participating in public safety workshops.
  • Led critical missions to ensure public safety, achieving significant reductions in crime rates.
  • Fostered culture of continuous improvement, encouraging innovation and adoption of best practices in law enforcement techniques.
  • Coordinated with multiple agencies to streamline operations, enhancing overall response times during emergencies.

Education

National Senior Certificate -

Department of Education & Culture
Johannesburg, South Africa
04.2001 -

Skills

Problem-solving abilities

Certification

National Typing Certificate

Timeline

Trust Administrator

Private Client Financial
05.2023 - Current

National Senior Certificate -

Department of Education & Culture
04.2001 -

Company Secretarial Administrator

FMG Chartered Accountants
06.1994 - 04.2023

Secretary

Loubser Du Plessis Inc.
10.1992 - 05.1994

Secretary/Receptionist

JP Lombard & Associates - Chartered Accountants (SA)
01.1991 - 08.1992

National Typing Certificate

12-1989

Applications Officer/Admin Assistant/Receptionist

CPUT (Cape Peninsula University of Technology)-formerly Cape Technikon
02.1989 - 12.1990

Similar Profiles

CREATE PROFILE
Heidi FoucheTrust Administrator & Company Secretarial Administrator