Heidi Douglas
Operations And Fleet Supervisor
Bloemfontein,Free State
Summary
Experienced with leading branch operations and managing staff to ensure smooth daily functions. Utilizes strategic planning to enhance overall performance and customer satisfaction. Track record of fostering team collaboration and maintaining high operational standards.
Overview
23
23
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Branch Supervisor
APEX VEHICLE RENTAL
Bloemfontein
03.2024 - 05.2025
- Reservations and walk-ups
- Manager approximately 10 to 20 incoming calls and emails from customers and handling queries on mails
- Fleet Vehicles Inventory
- Rental Check outs/and check ins
- Handle Monthly rentals and extensions
- Control of Manual Rental Agreements Handling Breakdowns and Accidents and Accident/Damage Reports
- Manage Overdue Rentals
- Daily fleet report on Apex rental system TSD and mail report to HQ
- Fleet Management and Control Process Flow
- Fleet Planning (Daily)
- Vehicle installation (when new vehicles arrive)
- Lost/Misplaced Keys (when it occurs)
- Vehicle Transfer Contracts (Non-rev) (Daily)
- Handle Batching and extensions
- Vehicle Deletion Procedure (when needed from Apex system (mail)
- Manage Expired Licenses/registration of new vehicles (when occurs)
- Damage vehicle repair (Quotes, and follow up, when it occurs)
- Petty Cash
- Preparation for refunds of all sales on rental agreements and handover for payment
- Batching of rental agreements (Daily)
- Petrol Recon/Balance with slips (Daily, monthly)
- Quotes for clients (when requested)
- Queries and emails – All queries are investigated, resolved and followed up re operations (Daily)
- Managing attendance register (weekly basis)
- Keeping record of leave of staff members (Spreadsheet on PC) (If applicable)
- Requesting orders from HQ for dealers (when one is needed)
- Managing Services of vehicles if due (check km and if close or due, will action it)
- Answering and managing the switchboard
- Managing and ordering stationery
Operations Manager
AVIS VAN RENTAL BLOEMFONTEIN
Bloemfontein
09.2002 - 03.2024
- Reservations and walk ups (Daily)
- Fleet Vehicles Inventory (Daily)
- Rental Check outs/and check ins (Daily)
- Handle Mini Lease and Maxi Rentals (when it occurs)
- Control of Manual Rental Agreements (when used)
- Breakdown and Accidents (when they occur)
- Accident/Damage Reports (when it occurs)
- Manage Overdue Rentals (Daily)
- Avis’s system “Wizard” Reports (01,03,04,17,21,24 and 404 reports)
- Proforma Rentals (when it occurs)
- Fleet Management and Control Process Flow Daily)
- Fleet Planning (Daily)
- Vehicle installation (when new vehicles arrive)
- Lost/Misplaced Keys (when it occurs)
- Vehicle Transfer Contracts (VTC) (Daily) – Batching and extensions
- Vehicle Deletion Procedure (when needed from Avis’s system “wizard” and insurance)
- Manage Expired Licenses/registration of new vehicles (when occurs)
- Damage vehicle repair (Quotes, and follow up, when it occurs)
- Cash Recons/balancing (Daily)
- Preparation for refunds of all sales on rental agreements and handover for payment
- Batching of rental agreements (Daily)
- Petrol Recon/Balance with slips (Daily, monthly)
- Quotes for clients (when requested)
- Queries and emails – All queries are investigated, resolved and followed up re operations (Daily)
- Managing attendance register (weekly basis)
- Keeping record of leave of staff members (Spreadsheet on PC) (If applicable)
- Issuing orders to dealers (when one is needed)
- Managing Services of vehicles if due (check km and if close or due, will action it)
- Answering and managing the switchboard
- Km update on Avis Fleet interactive
- Filling all admin documents of operations and courier bags to HQ (Daily and weekly)
- Ordering of branch stationery from HQ
Education
Matric - Afrikaans, English, Biology, Geography, Home Economics, Typing
Fichardtpark High School
Bloemfontein, South Africa 01.1993 - 11.1993
Skills
Task delegation
Security awareness
Customer service
Relationship building
Secure in handling fleet and services of it
Daily handling of operations in a company
Education
Fichardtpark High School, Matric – Grade 12, 1993, Afrikaans, HG, English, HG, Biology, SG, Geography, SG, Home Economics, SG, Typing, SG, None
Programs Worked On
- Word
- Excel
- PowerPoint
- Outlook
- Payroll
- Odyssey
Working Knowledge Or Strengths
- Client service skills and delivering excellence service is my motivation
- I can solve problems and make decisions on my own
- I will make sure I have a good understanding of company policies and regulations
- I have good product and marketing knowledge
Telephone Number
083 3814 936
Dependants
1
Drivers Licenses
Yes (Code 08)
Personal Information
- ID Number: 750819 0024 088
- Age: 49
- Criminal Offences: None
- Health Status: Excellent
- Date of Birth: 08/19/75
- Gender: Female
- Nationality: South African
- Marital Status: Married
Timeline
Branch Supervisor
APEX VEHICLE RENTAL
03.2024 - 05.2025
Operations Manager
AVIS VAN RENTAL BLOEMFONTEIN
09.2002 - 03.2024
Matric - Afrikaans, English, Biology, Geography, Home Economics, Typing
Fichardtpark High School
01.1993 - 11.1993
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