Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Heeralall Kalkapersad

Business Manager
Wigehewel Johannesburg

Summary

Dynamic leader with a proven track record at Debonairs Pizza, enhancing team productivity and customer satisfaction through strategic planning and operations management. Expert in transforming challenges into opportunities, achieving significant improvements in efficiency. Skilled in team leadership and decision-making, driving staff development and organizational growth. I was also a self-employed manager who ran a liquor store for 8 years. I am committed to the company for which I work; I ensure that others around and above me prosper, and my achievements and skills help the company expand.


Overview

25
25
years of professional experience

Work History

Manager/Store Owner

Ingeli Liquor Store
01.1997 - 03.2022
  • Managed and motivated employees to be productive and engaged in work at Ingeli liquor store.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Controlled costs to keep business operating within budget and increase profits.
  • Reference: roy and brain armour

ingeli forest lounge- 031 569 5750

Area Manager

Debonairs Pizza
04.2005 - 11.2008
  • Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
  • Transformed underperforming teams into productive, profitable teams.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Irshaad Imadin- 083 651 7864

Education

High School Diploma -

Marburg Secondary School
Grosvenor, Port Shepstone
04.2001 -

Skills

Team leadership

Operations management

Strategic planning

Decision-making

Staff development

Additional Information

References:

- Roy and brian armour

Timeline

Area Manager

Debonairs Pizza
04.2005 - 11.2008

High School Diploma -

Marburg Secondary School
04.2001 -

Manager/Store Owner

Ingeli Liquor Store
01.1997 - 03.2022
Heeralall KalkapersadBusiness Manager