Hedwig Clothilda Nephawe
Senior Sales Consultant
Pretoria
Summary
I am a B-COMM Accounting and Advanced Financial Planning Graduate with 9 year's experience in the financial institution and 1 year 4 months as a graduate trainee am currently a senior sales consultant with experience in client facing services, Staff management, administration and client onbording.I am driven by client service with the main objective being financial fitness.I thrive on excelling, effective communication, teamwork and empathy. II possess exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Sales and Service Consultant
African Bank
6 2019 - Current
- Client interface providing financial advise on various products
- Meet, exceed and effectively execute on all Sales & Customer targets as set by the Bank
- Provide in branch admin activities which also include internal branch audit.
- Outbound calling to target both existing and prospective customers
- Convert all sales opportunities received through inbound customer requests, outbound calling, lead generation initiatives and customer queries
- Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
- Managed client relationships through regular check-ins and updates on project progress.
Multi-Skilled Consultant II
First National Bank
03.2018 - 09.2018
- Middle manager who Provide Relief support for sales and service team leader, administrator, teller coordinator and service host
- Provide sales support efficiencies and services in order to ensure retention of clients
- Assist in ATM custodian and Treasury custodian
- Monitor and manage resolution of customer complaints and ensure resolution of escalated customer and staff complaints
- Perform in branch internal audit
- Perform administration activates in branch
- Track, control and influence sales activities with specific aim to increase sales efficiencies of the team
- Provide accurate and reliable sales statistics obtained from sales members and compile Sales reports and dashboards
- Plan and manage performance, skills developments, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies
- Ensure appropriate skilling and adequate capacity of front-line team members for adherence to service standards.
Sales and Service Team Leader
First National Bank
08.2016 - 02.2018
- Team Management: Lead, motivate, and inspire sales team to achieve individual and collective targets.
Provide ongoing coaching, feedback, and performance evaluations.
Foster positive team culture and encourage collaboration. - Sales Strategy: Develop and execute sales strategies aligned with organizational goals.
Monitor market trends, competitor activities, and customer needs.
Identify growth opportunities and adjust strategies accordingly. - Sales Performance: Set clear sales targets and KPIs for the team.
Monitor performance metrics.
Address performance gaps and implement corrective actions. - Training and Development: Conduct regular training sessions to enhance product knowledge and selling techniques.
Ensure team members are equipped to handle objections and close deals effectively. - Perform duties as an ATM custodian.
- Perform duties as teller coordinator
- Perform administration duties which is not limited to conduction branch internal audit activities.
Multi Skilled Sales and Service Consultant
First National Bank
07.2013 - 07.2016
- Identify and qualify sales leads and prospects through research, networking, and referrals, targeting individuals or businesses with potential interest or need for products or services.
- Conduct client consultations, needs assessments, and discovery sessions to understand client requirements, preferences, and objectives, uncovering pain points and opportunities for value-added solutions.
- Meet and exceed targets set by the bank.
- Receive checks, money, debit and credit payments from clients.
- Solve any issues that pertain to the transactions.
- Reconcile all transactions at the end of their shift.
- Assist customers with queries and ensure prompt feedback to the satisfaction of the customer
- Open and close customers accounts as per customers request
- Prepare weekly reports regarding progress towards or achievement of targets and data collected from various accounts opened
- Prepare customers agreements according to set procedures in order to protect the banks and customers interests.
Experiential Trainee
Eskom Holdings SOC Limited
02.2012 - 06.2013
- Provide support to cross-functional team in the procurement value chain by driving the implementation of SD&L policy and execute local development strategies and targets at transactional level by advising on the following areas: Industrialization, Job Creation, Supplier Development, Skills Development, Local Content, B-BBEE
- Present and clarify SD&L target to tenders
- Evaluate tenders
- Strategy Development and Research.
Education
Advanced Certificate in Financial Planning - Financial Planning
Management College of South Africa(MANCOSA)
Pretoria, South Africa 04.2001 -
Bachelor of Commerce - Accounting
University of Venda(Univen)
Limpopo 04.2001 -
Skills
Staff Management
Client Requirements Assessment
Performance Tracking
MS Office
Change Management
Team Leadership & Development
Supervisory skills
Banking fundamentals
Cash telling knowledge (Bulk and Consumer telling)
Report Writing and Presentation Skills
Administration
Project Management skills
Educational Qualifications
Marude Secondary School for Science, Commerce and Technology, Grade 12, 2004, Venda First Language HG, English Second Language HG, Accounting HG, Business Economics HG, Economics HG, Computer Studies SG, Mathematics HG, Bachelor of Commerce in Accounting (BCOMM Accounting)(NQF LEVEL 7)(FAIS CREDIT 412), University of Venda, 2009, Financial Accounting, Computer Application and Packages, Commercial Law, Research Methods, Micro Economics, Macro Economics, English Communication Skills, Internal Auditing and Control, Cost Management Accounting, Taxation for individual and companies, Advanced certificate in financial planning(NQF Level 6) (120 FAIS credits), MANCOSA, 2019, Practice Management, Financial Management, Income Tax Planning, Personal Financial Planning, Business Financial Planning, Financial Planning Environment
Personal Information
- ID Number: 861205 0963 085
- License: Code C1
- Criminal Record: None
- Date of Birth: 12/05/86
- Gender: Female
- Nationality: South African
- Marital Status: Single
Contact Numbers
074 705 8878, 012 315 0082
References
- Ms Nelsiwe Bhiya, African Bank, 071 193 6414
- Mr Alunangi Ramugondo, First National Bank (FNB), 082 447 9336
- Ms Charlotte, First National Bank (FNB), Team leader / Co-ordinator, 072 622 0469
- Willem Burger, Eskom Holdings SOC Limited, Advisor, 071 247 3751, (011) 800 2978
- Yolisa Mangcu, Eskom Holdings SOC Limited, Middle Manager Commercial, 073 697 0023 / 073 325 2533, (011) 800 8436
Certification
Regulatory Exam(RE5)
Timeline
Regulatory Exam(RE5)
01-2019
Multi-Skilled Consultant II
First National Bank
03.2018 - 09.2018
Sales and Service Team Leader
First National Bank
08.2016 - 02.2018
Multi Skilled Sales and Service Consultant
First National Bank
07.2013 - 07.2016
Experiential Trainee
Eskom Holdings SOC Limited
02.2012 - 06.2013
Advanced Certificate in Financial Planning - Financial Planning
Management College of South Africa(MANCOSA)
04.2001 -
Bachelor of Commerce - Accounting
University of Venda(Univen)
04.2001 -
Senior Sales and Service Consultant
African Bank
6 2019 - Current
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