Hebron Motsai
ROODEPOORT,SOUTH AFRICA
Summary
Accomplished professional with extensive expertise in leadership, team supervision, and customer service excellence. Demonstrates a positive attitude and exceptional time-management skills, ensuring time efficiency and effective communication within teams. Proficient in Microsoft Office Suite and Microsoft Excel, with strong computer literacy. Adept at employee training and development, performance monitoring, and fostering customer engagement through creative thinking and relationship-building. Committed to knowledge sharing and enhancing overall team performance.
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
Work History
Nightshift Dispatch Team Leader
RCL Foods (Sunbake Bakery)
Roodepoort, Gauteng
05.2017 - Current
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Despatched personnel and transport vehicles based on current demand and load requirements.
- Coordinated loading and unloading of trucks with minimal delay at distribution points.
- Complete and update prescribed daily stock reports or documentation manually/ computer system.
- Analyse and report on monthly stock shortages.
- Give input to Warehouse/ Depot Manager during compilation of budgets.
- Provide slow moving / obsolete reports to Manager to manage these items in the warehouse.
- Identify remedial actions whenever service levels are being compromised.
- Identify remedial actions to improve safety in the warehouse.
- Handled day-to-day shipping and receiving, typically overseeing more than 40 000 loaves and confectionery per day.
- Maintained cleanliness in the receiving area, promoting a hygienic work environment.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Inhouse Laison (Warehouse & Transport Controller)
DB Schenker
Johannesburg, Gauteng
04.2013 - 03.2017
- Acted as key point of contact with clients, contributing to positive relationships.
- Maintained accountability for first point-of-contact, addressing issues and escalating complex concerns for further remediation.
- Completed sorting and delivery tasks in line with target timeframes.
- Reduced late deliveries through effective route planning.
- Provided special care in delivering fragile and hazardous products.
- Recorded required delivery documentation to maintain high levels of service efficiency.
- Supported customers with special requirements to enhance service.
- Accelerated delivery times by prioritising urgent parcels.
- Prepared detailed reports about each trip, aiding in performance evaluation.
- Alerted customers about delays to pickup or delivery.
Warehouse Shift Leader
UTI Material Handling (Heinek SA and VWSA)
Sedibeng , Gauteng
11.2010 - 03.2013
- Monitored team performance to maintain high standards of workmanship.
- Supervised packing and dispatch operations for achieving timely deliveries.
- Improved warehouse layout to maximise storage space.
- Assisted in annual stock takes to update inventory records accurately.
- Drafted weekly reports on warehouse activities, aiding managerial decision-making.
- Coached underperforming team members to improve their skills.
- Streamlined order picking process, enhancing fulfillment speed.
- Managed warehouse inventories, suggesting and implementing ideas to improve product movement processes.
- Briefed team on productivity targets and process changes.
- Resolved interpersonal conflicts within the team to maintain harmonious work environment.
- Operated forklifts and pallet jacks in alignment with safety protocols.
- Delivered performance appraisals to drive team productivity.
Junior Route Controller (Gauteng & KZN)
GT Services LTD (PTY)
Boksburg, Gauteng
04.2007 - 10.2010
- Maintained positive, helpful attitude to deliver exceptional customer service.
- Loaded and unloaded goods carefully for prevention of damage.
- Verified addresses before dispatching parcels to ensure accurate delivery.
- Reduced late deliveries through effective route planning.
- Sorted goods for delivery based on routes.
- Conducted deliveries between businesses, shops and households.
- Completed end-to-end deliveries by reaching assigned customers on time and obtaining signatures.
- Ensured customer satisfaction with timely and courteous parcel deliveries.
- Built and maintained strong working relationships with regular customers.
- Followed company protocols strictly to maintain good service standards.
- Sorted packages according to their destination zones efficiently increasing productivity.
- Established efficient routes for minimised fuel consumption.
- Handled customer complaints professionally, resulting in repeat business.
- Utilised hand-held devices to capture, document and communicate proof of delivery.
- Planned most efficient route to meet daily delivery goals.
Education
Applied Logistics and Supply Chain Management - Logistics
University of the Witwatersrand
Braamfontein 01.2022 - 11.2022
Grade 12 - Grade 12
St Bedes High School
Polokwane, Limpopo 01.2000 - 11.2000
Mechanical Engineering - Engineering
Johannesburg Central College & Wits Technikon
Johannesburg, Gauteng 02.2001 - 11.2005
Skills
- Leadership skills
- Team supervision
- Positive attitude
- Time-management
- Customer service excellence
- Time efficiency
- Effective communication
- Knowledge sharing
- Customer engagement
- Creative thinking
- Relationship-building
- Employee training and development
- Performance monitoring
- Microsoft Office Suite
- Microsoft Excel
- Computer literacy
Languages
English
Intermediate
Zulu
Beginner
Sepedi
Intermediate
Reference 1
Name : Mick Mahuma
Tel : +27 084 628 3549 / 087 359 2808
Company : RCL Foods
Position : Distribution Controller
Reference 2
Name : Ferinha Mulovhedzi
Tel : +27 066 298 5116 /060 989 7000 / 079 104 5312
Company : UTI Material Handling
Position : Warehouse Controller
Timeline
Applied Logistics and Supply Chain Management - Logistics
University of the Witwatersrand
01.2022 - 11.2022
Nightshift Dispatch Team Leader
RCL Foods (Sunbake Bakery)
05.2017 - Current
Inhouse Laison (Warehouse & Transport Controller)
DB Schenker
04.2013 - 03.2017
Warehouse Shift Leader
UTI Material Handling (Heinek SA and VWSA)
11.2010 - 03.2013
Junior Route Controller (Gauteng & KZN)
GT Services LTD (PTY)
04.2007 - 10.2010
Mechanical Engineering - Engineering
Johannesburg Central College & Wits Technikon
02.2001 - 11.2005
Grade 12 - Grade 12
St Bedes High School
01.2000 - 11.2000
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