Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Heba Didorally Bibi

Heba Didorally Bibi

Phoenix

Summary

Dynamic customer service professional with proven expertise, adept at resolving conflicts and enhancing customer loyalty. Skilled in effective communication and efficient data input, I thrive in high-pressure environments, consistently delivering exceptional service and fostering collaborative teamwork. Recognized for my ability to quickly learn and adapt, ensuring customer satisfaction and operational excellence.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Concentrix
03.2025 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Internship Student

Anelia Hotel And Spa
09.2024 - 02.2025
  • Developed professional skills through hands-on experiences, including time management and effective communication.
  • Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
  • Sorted, organized, and maintained files.
  • Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
  • Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
  • Assisted colleagues in their tasks when needed, fostering a supportive work environment.
  • Gathered, organized and input information into digital database.

Shop Assistant

Eclipse
10.2022 - 12.2022
  • Completed daily tasks accurately and on-time to support shop needs.
  • Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.
  • Organized shelves to remove slow moving items and add new merchandise.
  • Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.

Cashier

Lolo Hypermarket
11.2021 - 06.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Education

High School Diploma - Leisure Management

Polytechnics
Mauritius

Skills

  • Communication Skills
  • Collaborative teamwork
  • Efficient data input
  • Crowd Control
  • Customer engagement
  • Flexible problem-solving
  • Time Management Skills
  • Ability to establish respect among other colleagues
  • Quick learner
  • Proficient in typing

Accomplishments

  • Food and Beverage Team for Mauritian Independence Night - Aanari Hotel and Spa
  • Crowd Management team for Shreya Ghoshal and Arjit Singh Concert
  • Crowd Management Team for Paul Taylor Comedy Show

Languages

English
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
German
Beginner (A1)

Timeline

Customer Service Representative

Concentrix
03.2025 - Current

Internship Student

Anelia Hotel And Spa
09.2024 - 02.2025

Shop Assistant

Eclipse
10.2022 - 12.2022

Cashier

Lolo Hypermarket
11.2021 - 06.2022

High School Diploma - Leisure Management

Polytechnics

Similar Profiles

CREATE PROFILE
Heba Didorally Bibi