Heather Dineo Hlatswayo

Money Transfers

Prepaid Electricity

Balance Enquiries

Account Payments

Airtime and Data

Plane and Bus Tickets

Vouchers

• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Welcomed customers and helped determine their needs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.

• Completed deep cleans as scheduled, resulting in improved overall cleanliness levels within the facility.
• Maintained a healthy environment for building occupants by consistently removing dust, dirt, and allergens from surfaces.
• Improved cleanliness and sanitation by diligently performing daily cleaning tasks.
• Collaborated with team members to complete large-scale projects such as event set up and teardowns efficiently and effectively.
• Supported fellow cleaners with various tasks, ensuring efficient completion of assigned duties.
• Performed thorough window washing services that resulted in crystal clear panes and increased natural light within the facility.
• Enhanced workplace safety by promptly addressing spills and other hazards on floors and walkways.
• Provided excellent customer service by addressing concerns promptly and professionally, leading to positive feedback from clients and supervisors.

• Applied play-based strategies to provide diverse approaches to learning.
• Instructed children in health and personal habits, such as eating, resting, and toileting.
• Consulted with parents to build and maintain positive support networks and support continuing education strategies.
• Engaged with children on individual basis to build positive relationships and promote learning.
• Enhanced learning experiences by incorporating play-based and age-appropriate activities into daily lesson plans.
• Promoted early literacy development through storytelling, songs, and guided reading activities.
• Supported individualized learning needs by adapting teaching methods to suit various learning styles and abilities.
• Coordinated special events such as field trips or family engagement days to strengthen bonds within the school community.
• Participated in ongoing professional development to stay current with best practices in early childhood education.

• Assisted in training new till operators, sharing best practices and company policies to improve overall team performance.
• Provided exceptional customer service by addressing inquiries and resolving any issues promptly.
• Adhered strictly to company cash handling policies and procedures, minimizing discrepancies and maintaining accountability for till funds.
• Handled cash, credit, and debit transactions with precision, ensuring accurate drawer counts at the end of shifts.
• Demonstrated excellent multitasking abilities by managing multiple tills simultaneously during peak hours.
• Collaborated with colleagues to maintain a clean and inviting store environment that enhanced the overall shopping experience for customers.
• Built rapport with regular customers through friendly interactions, fostering loyalty to the store brand.
• Contributed to increased sales by promoting store loyalty programs and special offers to customers during checkout.
• Increased operational efficiency by assisting with restocking shelves and maintaining product displays when not attending to customers at the till.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered central telephone system and directed calls accordingly.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Handled cash transactions and maintained sales and payments records accurately.