Heather Reed
Client Relations Consultant
Cape Town
Summary
Enthusiastic and solutions-driven professional with extensive experience in customer service, client relationship management, and stakeholder engagement across international organizations, NGOs, and startups. Holding an Honours in Psychological Counselling and a BCom in Marketing, Management, and Economics, I bring a strong interpersonal approach and passion for creating positive client experiences. Adept at managing enquiries, resolving issues, supporting teams, and maintaining structured and organized workflows, I excel at turning challenges into loyalty-building opportunities.
Overview
11
11
years of professional experience
2012
2012
years of post-secondary education
Work History
Non-Executive Director
Learn to Grow
08.2023 - Current
- Provided governance and strategic input to support improved education outcomes.
- Oversaw stakeholder engagement, including donors and community leaders.
Partnership Manager
StudentCrowd
11.2023 - 10.2024
- Managed online client enquiries and acted as the key contact for international clients.
- Delivered product demos and onboarding, ensuring value realization for clients.
- Led partner retention initiatives and renewals, supporting upselling and satisfaction.
- Maintained accurate client records in CRM and handled cross-functional communication.
- Created reports and provided performance insights to stakeholders.
Head of Education Operations
HyperionDev
09.2021 - 11.2022
- Managed student success and escalations for 500+ online and on-campus learners.
- Supervised academic staff across international accounts and resolved client concerns.
- Organized events and enhanced service delivery across education platforms.
UK Academic Lead
2U GetSmarter
10.2018 - 08.2021
- Delivered outstanding service to students and university partners.
- Trained international teaching teams, resolved support queries, and hosted live sessions.
- Supported academic operations and regularly improved client-facing systems.
Programme Director
SICAS (SA)
05.2016 - 04.2018
- Led education programmes in 76 schools; managed relationships with education departments.
- Delivered events and training to thousands of learners across South Africa.
Project Manager & Trustee
SICAS (SA)
02.2015 - 04.2016
- Managed school-based customer-facing projects across provinces.
- Liaised with service providers and represented the NGO in media.
Executive Personal Assistant & Trustee
SICAS (SA)
05.2014 - 01.2015
- Supported CEO and coordinated stakeholder meetings with government officials.
- Planned events, travel, and set up operational systems for the NGO.
Education
Honours - Psychological Counselling
Cornerstone Institute
Bachelor of Arts - Psychology
University of South Africa
Bachelor of Commerce - Marketing, Management & Economics
University of KwaZulu-Natal
Matric Exemption - Independent Examination Board
Durban Girls' College
Skills
- Customer Relationship Management & Retention
- Excellent Verbal & Written Communication
- Online Client Support & Enquiry Management
- Team Collaboration & Cross-functional Coordination
- MS Office Suite (Excel, Word, Outlook)
- CRM Systems (Partner Portals, Client Databases)
- Creative Problem-solving & Proactivity
- Planning, Prioritization & Time Management
Accomplishments
- Comrades & Two Oceans Ultra-Marathon Finisher (2008)
- Dubai Marathon & Burj Al Arab Swim Participant
- Kathryn Purkins Fellowship Award (1997)
- President of Dietetics Committee – 2nd Year (1999)
Personal Information
Hobbies: Travelling and connecting cross-culturally, Staying active and outdoors, The Royal Foundation and Earthshot Prize
Timeline
Partnership Manager
StudentCrowd
11.2023 - 10.2024
Non-Executive Director
Learn to Grow
08.2023 - Current
Head of Education Operations
HyperionDev
09.2021 - 11.2022
UK Academic Lead
2U GetSmarter
10.2018 - 08.2021
Programme Director
SICAS (SA)
05.2016 - 04.2018
Project Manager & Trustee
SICAS (SA)
02.2015 - 04.2016
Executive Personal Assistant & Trustee
SICAS (SA)
05.2014 - 01.2015
Bachelor of Arts - Psychology
University of South Africa
Bachelor of Commerce - Marketing, Management & Economics
University of KwaZulu-Natal
Matric Exemption - Independent Examination Board
Durban Girls' College
Honours - Psychological Counselling
Cornerstone Institute
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