Heath Van Biljon
Customer Admin
Kempton Park
Summary
Dynamic customer service professional with a friendly demeanor and strong problem-solving skills, honed at Avis Budget Group. Excellent in enhancing customer satisfaction and reducing call handling time. Adept at teamwork and collaboration, with proficiency in Microsoft Office, ensuring efficient operations and positive client interactions.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
1
1
year of post-secondary education
Work History
Customer Admin (Deliveries Team)
Avis Fleet
Kempton Park
11.2015 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Call Center Representative
Avis Budget Group
09.2007 - 11.2015
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
N4 - Accounting & Computer Practice
Germiston College
Germiston, South Africa 01.1994 - 07.1994
High School Diploma -
Dawnview High School
Primrose, South Africa 01.1993 - 12.1993
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Microsoft office
Problem-solving
Team management
Time management
Flexible and adaptable
Timeline
Customer Admin (Deliveries Team)
Avis Fleet
11.2015 - Current
Call Center Representative
Avis Budget Group
09.2007 - 11.2015
N4 - Accounting & Computer Practice
Germiston College
01.1994 - 07.1994
High School Diploma -
Dawnview High School
01.1993 - 12.1993
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