Hayley Kannemeyer
Bellville
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Project Coordinator
Interconnect Systems
09.2023 - Current
- Assist in planning and execution of projects, including defining project scope, objectives, and deliverables
- Coordinate project activities, resources, and timelines to ensure projects are completed on time and within budget
- Collaborate with project managers to develop project plans, schedules, and budgets
- Track project progress and provide regular updates to stakeholders, highlighting any risks or issues that may impact project delivery
- Manage project documentation, including project plans, status reports
- Support billing processes by assisting in preparation of billing sheets and managing invoicing procedures
- Assist in resolution of project-related issues and conflicts, escalating to project managers/Client as needed
- Prepare and maintain project documentation, ensuring clarity and accuracy throughout the project lifecycle
- Oversee on-site support operations, including progress
- Read and interpret Building Floor Plans (this includes wiring specifications for relevant cabling systems) Ensure that the team gets approval where the lithium infrastructure or Generator infrastructure must be positioned.
- Arranges quality assurance walk-through post-installation.
- Reconciliation of project costs and inter-branch charges, and compare with WIP recorded with Branches / Balances are captured on Acumatica / Syspro
- reporting, stock management, and logistics coordination, ensuring smooth project execution
- Prepared project forecasts and strategic planning documents to guide project direction and resource allocation
- Job Logging
- Update internal systems
- Logistics planning.
Project and Logistics Coordinator
SpaceFit Retail Implementation
07.2022 - 08.2023
- Coordination of in-store Marketing & visual merchandising campaigns
- Project planning and creating of travel/installation schedules
- Coordinate project activities, resources, and equipment
- Supervising projects remotely as well as on site
- Campaign reporting
- Loading campaigns on internal systems
- Problem solving and reporting on problematic campaigns
- Complete audit documents and completion reports
- Maintaining relationships with suppliers
- Supplier visits
- Ensuring that the client’s needs are met as projects evolve
- Plan, coordinate, and book travel arrangements for project team members, including flights, accommodation and transportation
- Logistics
- Directing and coordinating the full logistic cycle of campaign elements
- Arranging transportation, keeping track of quantities, transport cost and delivery time
- Arranging collections and deliveries
- Overseeing bulk shipments
- Route Planning
- Arrange across border shipments.
- Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations.
- Created reports to provide insights into logistics operations and performance.
Service Delivery Account Manager
ITN Retail Solutions
03.2017 - 06.2022
- Coordinating the delivery of service to Key Account Customers
- Building long Standing Relationships
- Proactively identify potential growth areas within the account as well as new business opportunities
- Projects
- Oversee project management activities for account set
- Oversee new store openings and Store Revamps
- Communicate project detail to Call Centre and CSM in advance
- Ensuring that project plans are adhered to
- Responsible to ensure calls are logged on system and scheduled
- Responsible for proper documented project procedures for workforce
- Ensure quality documents are signed by user/client or HO representative
- Administration
- Manage account profitability to exceed best practice targets (CPA)
- Accountable for all issues on Account -Working with the client and operations teams to identify and manage service improvement activities
- Update SLA info and ensure all personnel understand customers’ MA requirements
- Manage ALL billable items to invoicing
- E.g
- Job Cards, IMAC, MA Invoices, ensuring
- Prompt and accurate invoices (Minimize Low value Invoices)
- Annual increase negotiations
- Presentation of statistical performance to the client as well as internally
- Meetings
- Monthly visits with senior client management
- Monthly operational review with client
- Proper documented minutes
- Monthly minutes distributed no later than 7 days after meeting, Ensure that action items are addressed by prior to the due date
- Weekly sessions with Client management to resolve operational issues
- Presentation of statistical performance to the client as well as internally monthly discussions with the CSM or ITN management
- Logistics
- Report grip stock inefficiencies around the country for accounts
- Stock management
- Oversee logistic procedures.
- Developed, maintained and utilized diverse client base.
- Negotiated prices, terms of sales and service agreements.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
Assistant Service Delivery Account Manager
ITN Retail Solutions
01.2017 - 03.2017
- Client: Cape union Mart Group
Project Coordinator
ITN Retail Solutions
11.2016 - 01.2017
- Maintaining and monitoring project plans/ project schedules
- Invoicing /Billing
- Ensuring project deadlines are met
- Providing administrative Support
- Procurement / stock control
- Logistics Planning
- Projects administered: Cape Union Mart, Cowhills Software - nationwide Roll out
- Copper to Fibre upgrade for All Cape union Group Upgrade
- FEC POS roll out - Cape union mart Group (National)
- FEC Back office Roll out - Cape Union Mart group (National)
- Cape Union Mart PED installation.
Project Consultant/ Call planner
ITN Retail Solutions
01.2007
- Duties: Allocating/ assigning jobs
- Updating and maintaining administrative systems
- Preparing and assisting with various Reports
- Dealing with Customer complaints and Queries
- Following up on job statuses/ Email correspondence
- Ad-hoc admin and support
- Assisting with Roll out of equipment
- Offering Technical assistance to customers
- Logging Dell Calls
- Ensuring resolution within SLA
- Complete any administrative functions/ special projects as Assigned.
Customer Service Agent
The Carphone Warehouse
01.2006
- Duties: Dealing with customer queries and higher-level complaints.
Sales and lingerie Consultant
La Senza Lingerie
01.2005
Education
High School Diploma -
Parow High School
Cape TownNational Diploma in Marketing Management - Marketing
University of South Africa
Cape Town2015
Retail Marketing And Merchandising
UNISA
South Africa 04.2001 -
Skills
References
- Peter Witbooi, Service Delivery Account Manager -IT Naledi, 0728574340
- Wesley Williams, Director - ITN Retail Solutions, 0214606192
- Clinton Manohar, Project Manager - Interconnect Systems
Timeline
Project Coordinator
Interconnect Systems
09.2023 - Current
Project and Logistics Coordinator
SpaceFit Retail Implementation
07.2022 - 08.2023
Service Delivery Account Manager
ITN Retail Solutions
03.2017 - 06.2022
Assistant Service Delivery Account Manager
ITN Retail Solutions
01.2017 - 03.2017
Project Coordinator
ITN Retail Solutions
11.2016 - 01.2017
Project Consultant/ Call planner
ITN Retail Solutions
01.2007
Customer Service Agent
The Carphone Warehouse
01.2006
Sales and lingerie Consultant
La Senza Lingerie
01.2005
Retail Marketing And Merchandising
UNISA
04.2001 -
High School Diploma -
Parow High School
National Diploma in Marketing Management - Marketing
University of South Africa
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