Hayley Hills
Administration And Reception
Johannesburg
Summary
Dynamic administrative professional with extensive experience at Zest Hospitality, excelling in guest engagement and complaint resolution. Proven ability to enhance operational efficiency and improve performance through effective collaboration and innovative problem-solving. Skilled in managing social media platforms and creating compelling content to boost brand visibility.
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Reception and Floor Hostess
Zest Hospitality
09.2024 - 09.2024
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Answered customer questions about hours, seating, and information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Administration, Reception And Social Media
Sybotec
09.2021 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Boosted brand visibility by creating and executing innovative social media campaigns.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
Receptionist Administrator
Gap Geysers
08.2019 - 09.2020
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Kept reception area clean and neat to give visitors positive first impression.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
Administrative Manager
Mathata General Trading
01.2015 - 08.2018
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Verified customer information for orderly, up-to-date online systems.
- Assisted in the development of strategic plans to achieve company objectives while maintaining a focus on excellent customer service delivery.
- Maximized organizational effectiveness by conducting regular audits of company policies and procedures, recommending necessary improvements as needed.
- Led administrative team in supporting department heads, ensuring smooth day-to-day operations.
- Conducted regular performance reviews to identify areas for improvement and develop action plans for administrative staff.
Education
Diploma - Social Media Marketing
Digital School of Marketing
Online 04.2001 -
Diploma - Business Management
Oxbridge Academy
Online 04.2001 -
High School Diploma -
Barberton High School
Barberton 04.2001 -
Skills
Guest engagement
Server support
Guest complaint resolution
Interactive communication skills
Efficient collaboration
Front-of-house display creation
Performance improvement
Promotional awareness
Timeline
Reception and Floor Hostess
Zest Hospitality
09.2024 - 09.2024
Administration, Reception And Social Media
Sybotec
09.2021 - 08.2023
Receptionist Administrator
Gap Geysers
08.2019 - 09.2020
Administrative Manager
Mathata General Trading
01.2015 - 08.2018
Diploma - Social Media Marketing
Digital School of Marketing
04.2001 -
Diploma - Business Management
Oxbridge Academy
04.2001 -
High School Diploma -
Barberton High School
04.2001 -
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