HAYLEY CARSTENS
Mitchells Plain
Summary
Channel Manager:
Organized Channel Sales Manager with record of success in surpassing sales targets. Talented in connecting partners and building new sales channels with robust profits. Performance-oriented professional with progressive background and consistent accomplishments.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Trainer:
Motivated Trainer eager to help new hires advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with more 5 years of related experience and superior planning and time management abilities.
Enthusiastic training professional successful at developing training plans and supplementary materials to help students excel. Works under strict deadlines and makes independent judgments about effectiveness of training. Comfortable with remote training technology and methodologies.
Credit Controller:
Industrious Credit Controller versed in compliance, risk assessments and credit evaluations. Ready to apply extensive industry expertise to a new role
Accomplished Credit Controller focused on improving department productivity and streamlining processes for efficiency. Resourceful and skilled professional with a quality-minded and customer-driven approach. Versatile Credit Controller with talent for achieving exceptional results with tough caseloads. Persistent and professional in pursuing resolutions with customers. Trustworthy and poised communicator.
Debtor Controller:
Detail-oriented financial professional adept at coordinating fiscal plans, AP and AR operations as well as inventory management. Good mathematical, communication and problem-solving abilities.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
27
27
years of professional experience
Work History
Channel Manager
VOX Telecom
03.2023 - Current
- Facilitated channel engagement to support territory sales goals.
- Articulated value proposition to assigned territory partners to maintain and increase share of partner business.
- Cultivated and developed strategic partnerships to build assigned territory.
- Developed solid working knowledge of products to understand benefits to potential customers.
- Worked on leads generated by sales team to set up additional meetings.
- Coordinated sales activities with partners and resellers to identify and close new business.
- Synthesized business operations to make strategic recommendations on go-to-market and potential coverage models.
- Drove and delivered sales leads to convert into new business.
- Enhanced channel partner relationships by consistently providing support, information, and guidance.
- Maintained an up-to-date understanding of industry developments, ensuring that our channel strategy remained nimble and responsive to emerging market demands.
Channel Manager
Huge Connect
05.2016 - 02.2023
- Establish, manage and grow Huge Telecom's presence within existing and new service provider partners
- Identify and target strategic partners within your assigned region
- Grow incremental revenue/sales through the management of sales initiatives
- Responsible for recruiting, training and on-boarding new/prospective service providers
- Deliver monthly, quarterly and annual partner forecast/pipeline and business activity to the Regional Managing Executive
- Create, implement, execute and manage marketing and promotional campaigns and activity through each SP partner
- Effectively introduce, educate and train service providers on upgrades, new products and new solutions
- Conduct Quarterly Business Reviews and Quarterly Business Planning Sessions with assigned SP partners
- Communicate across multiple departments (sales, marketing, finance, business development, engineering, virtualization business and operations) to ensure effective account penetration management, and corporate communication.
Business Relationship Manager
Huge Telecom
09.2014 - 05.2016
- Ensure there is a relationship forged with every level that play a role in the decision making at the customer site
- Identify any possible threats, competitors and consultant influences that may cause the customer to cancel
- To consistently meet set net of churn growth targets
- Constantly monitor of renewal dates, overflow, quarterly project plan and analysis industry trends, debtors and technical (helpdesk) interaction and involvement to maintain customer service levels
- Utilize and incorporate competencies of the services of the 'Product Specialist' & 'Product Managers' to ensure that the companies required budgets are met
- Foster an atmosphere of self-study with regards to trends in the telecommunications market to ensure that the company is viewed as a leader in the telecommunications industry.
Contract Specialist / Key Accounts Administrator
Data Room
04.2014 - 09.2014
- Key Accounts Administrator: Secretarial and Administrative support to the Key Accounts Managers Diary Management
- Setting up of boardrooms for direct clients and visitors for the Key Account Managers
- Prepare presentations, schedules and spreadsheets
- Manage and distribute emails
- Collate the Key Account Managers weekly planners Compiling frequent sales figures, reports and presentations
- Assist with arranging staff and customer functions, trainings and meetings
- Management and filing of direct account contracts, marketing agreements, tick lists and invoices
- Contract Specialist: Doing monthly recons on client's invoices and making sure it's compliant with the agreement with the client and the service providers
- Deal with all contract disputes with the service providers and provide constant feedback to the client's.
Creditors Clerk / Debtors Clerk
Telepassport
11.2008 - 12.2013
- Produced high-quality communications for internal and external use.
- Issued invoices and followed up on outstanding payments to remind clients to pay on time.
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
- Made travel arrangements for other employees' business trips, negotiating fair prices on behalf of company.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Handled account payments and provided information regarding outstanding balances.
- Audited and corrected billing and posting documents for accuracy.
- Collaborated with customers to resolve disputes.
- Monitored outstanding invoices and performed collections duties.
- Maintained accurate records of customer payments.
- Generated monthly billing and posting reports for management review.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Processed vendor and supplier payments on weekly basis.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Reconciled accounts receivable to general ledger.
- Generated accounts payable reports for management review to aid in financial and business decision making.
- Purchasing of all stationary / refreshments for the office
- Distributed emails to the correct departments
- Kept all training manuals up to date
- Scheduled training sessions, lunches etc.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Debtors Clerk
Marmoran
11.2004 - 07.2007
- Prepared recons of client's accounts as per clients request
- Suspending and un suspending of client's lines
- Renegotiated payment terms with customers
- Reduced time and costs and increased efficiency by introducing new accounting procedures
- Efficiently following up on payment arrangements, via phone, email etc
- Resending any unpaid invoices to clients
- Strong negotiation skills
- Calculated figures such as discounts, percentage allocations and credits
- Researched and resolved billing and invoice problems.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
Team Lead / Creditors Clerk / Training Facilitator
Edgars Head Office
10.1997 - 11.2006
- Team Lead: Manage a team of 23 staff members
- Performance appraisals
- Chair and initiate hearings
- Interviewing and employing of new staff
- Coach staff members in certain areas of their work, where they are under-performing, in a positive manner
- Monthly reviews Training and development of staff members
- Achieve targets daily / monthly
- Ensure the team is following the collection strategy in place
- Effective time management, maximizing productivity
- Live Audits, sitting next to staff while doing collection calls.
- Improved creditor-client relationships by effectively managing a large portfolio of accounts and promptly addressing concerns.
- Maintained accurate records of all credit-related activities, facilitating efficient reporting and analysis for management review.
- Achieved timely collections by consistently monitoring outstanding debts and communicating with debtors professionally.
- Reduced bad debt losses by conducting thorough credit risk assessments and making informed lending decisions.
- Assisted in the development of strategies to minimize potential credit risks, proactively identifying areas for improvement.
- Prevented fraud losses through vigilant monitoring of suspicious activity on creditor accounts, initiating investigations when needed.
- Managed a diverse portfolio of clients across various industries, demonstrating adaptability and strong analytical skills.
- Educated clients on their account status and available options, fostering trust and promoting long-term business relationships.
- Updated client accounts with new information and verified data for informed credit approvals.
- Verified application and account details to accurately asses credit and financial risks of potential clients.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Prepared reports of findings and recommendations.
- Referred delinquent accounts to collections department or outside resources.
- Kept records of customers' charges and payments.
- Managed account data and verified information with clients, past creditors and other involved parties.
- Attended ongoing professional training to facilitate accurate and productive credit management.
- Monitored client abilities and account information to determine appropriate credit approval decisions.
- Collected data and performed trend and variance analysis to mitigate risk arising from bad debt.
- Collaborated with management to evaluate credit strategies and develop improvements.
- Wrote and implemented standard operating procedures for credit personnel to achieve consistency in unit operations.
Education
Credit Management 1,2,3 -
Credit Skills Management Computer skills (software)
01.1999
Administrative Skills for Office Administrators -
Fairhead's Secretarial College
01.1995
Grade 12 -
Windsor High School
01.1993
Skills
- Relationship Building
- Partner recruitment
- CRM proficiency
- Market Research
- Strategic Planning
- Recovery strategies
- Cash Flow Management
- Credit analysis
- Dispute Resolution
- Credit Scoring
- Credit Control
- Debtor Communication
- Fraud knowledge
- Documentation And Reporting
Identity No
750924 0144 082
Languages
English and Afrikaans
Personal Information
- Criminal Offences: None
- Marital Status: Divorced
Timeline
Channel Manager
VOX Telecom
03.2023 - Current
Channel Manager
Huge Connect
05.2016 - 02.2023
Business Relationship Manager
Huge Telecom
09.2014 - 05.2016
Contract Specialist / Key Accounts Administrator
Data Room
04.2014 - 09.2014
Creditors Clerk / Debtors Clerk
Telepassport
11.2008 - 12.2013
Debtors Clerk
Marmoran
11.2004 - 07.2007
Team Lead / Creditors Clerk / Training Facilitator
Edgars Head Office
10.1997 - 11.2006
Credit Management 1,2,3 -
Credit Skills Management Computer skills (software)
Administrative Skills for Office Administrators -
Fairhead's Secretarial College
Grade 12 -
Windsor High School
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