Hayle Shelby Dyason
Cape Town
Summary
Developed strong customer service and administrative skills in fast-paced, client-focused hospitality environments. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
The Westin Cape Town
12.2024 - Current
- Greeted and assisted guests with check-in and check-out procedures, ensuring a welcoming atmosphere.
- Assisted in resolving guest complaints by actively listening and providing timely solutions to enhance satisfaction.
- Processed payments efficiently, handling cash, credit transactions, and maintaining accurate financial records.
- Supported front desk operations by organizing daily tasks and prioritizing guest needs for seamless service delivery.
Intern
The Westin Cape Town
09.2024 - 11.2024
- Assisted in daily operational tasks to ensure smooth workflow and project completion.
- Supported team members with administrative duties and documentation management.
- Maintained organized records and files to enhance information accessibility.
Intern
Hotel Sky Cape Town
01.2023 - 05.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
Education
Adv. Diploma in Hospitality And Hotel Management - Hospitality
Cape Peninsula University of Technology
Cape Town, South Africa04-2026
Diploma in Hospitality And Hotel Management - Hospitality
Cape Peninsula University of Technology
Cape Town, South Africa04-2025
High School Diploma -
Highschool Swartland
Malmesbury, South Africa12-2021
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Team collaboration
- Guest relations
Timeline
Front Desk Receptionist
The Westin Cape Town
12.2024 - Current
Intern
The Westin Cape Town
09.2024 - 11.2024
Intern
Hotel Sky Cape Town
01.2023 - 05.2023
Adv. Diploma in Hospitality And Hotel Management - Hospitality
Cape Peninsula University of Technology
Diploma in Hospitality And Hotel Management - Hospitality
Cape Peninsula University of Technology
High School Diploma -
Highschool Swartland