Hassen Basha
Cape Town
Summary
I am a young, talented, solution orientated, problem solver who is passionate about people. I value hard work and possess a willingness to learn, develop new skills and gain knowledge. I work well independently and within a team skilled at working well under pressure and meeting targets.
Likewise, I can take the initiative and adopt leadership roles when required. I am meticulous, possess good communication skills, and am excellent at providing analysis.
Overview
2
2
years of professional experience
Work History
Office Administrator
Dr R Basha Family And Womens Wellness Practice
07.2023 - Current
- Interacted with patients and service providers by phone, email, or in-person to provide information.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Expedited invoice processing by accurately reviewing service provider and patient submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
Quality Assurance Officer
Iconaf
07.2022 - 06.2023
- Ensuring that verification queues are consistently monitored and attended to.
- Maintain that each potential customer lead meets the required call quality standards.
- Ensuring that the potential customer meets the minimum qualifying criteria,
- Pend, caution or pass the lead based on the campaign rules,
- Identify trends and report to the line manager for resolution,
- Update the system based on the outcome for the potential customer,
- Adhere to POPIA legislation,
- Ensure that daily verification target met and exceeded.
- Ensure all company rules, policies and procedures are adhered to in terms of call quality.
Education
Bachelor of Social Sciences in Applied Psychology - Majoring in Applied Psychology & Counselling
South African College of Applied Psychology
Cape Town, South Africa12.2021
Higher Certificate in Islamic Studies -
IPSA (Islamic Peace College of South Africa)
12.2017
High School Diploma -
Islamia College
Cape Town12.2016
Skills
- Critical thinking and analysis
- Office Administration
- Time Management
- Attention to detail
- Microsoft Office
- Advanced Interpersonal skills
- Written & verbal communication
- Problem solving
- Basic counseling
- Digital Document Management
- Customer Relationship Management (CRM)
References
References:
- Kenneth Percival
Iconaf
071 627 9222 - Dr Reyhana Basha
0648153829
drreyhanabasha@outlook.com
Timeline
Office Administrator
Dr R Basha Family And Womens Wellness Practice
07.2023 - Current
Quality Assurance Officer
Iconaf
07.2022 - 06.2023
Bachelor of Social Sciences in Applied Psychology - Majoring in Applied Psychology & Counselling
South African College of Applied Psychology
Higher Certificate in Islamic Studies -
IPSA (Islamic Peace College of South Africa)
High School Diploma -
Islamia College
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