Hassan S.Mshuza

• Restock the ATM cash supply.
• Sort cash for the ATM to ensure that it is clean cash, e.g., straightening the notes, etc.
• Repatriate any unusable cash to the cash supplier.
• Responsible for ATM uptime and repairing small faults before reporting to the ATM maintenance company.
• Also, report faults to the ATM manager on the day they occur.
• Visit all ATMs within the area on each non-working day to check whether the ATM is still operational and adequately stocked.
• Immediately escalate all required ATM issues directly to the Team Leader, Cash, or Branch Manager.
• Undertake ATM operations duties as required in order to provide excellent customer service.
• On occasion, own and manage customer queries and complaints by taking ownership and resolving them in a timely manner.
• Adhere to Absa's policies and procedures applicable to your own role, demonstrating sound judgment and responsible risk management.
• Keep up to date on all regulatory changes, and have the ability to articulate the impact to the business; be well-informed on the industry thinking.
• Adhered strictly to safety protocols when handling large amounts of cash at ATMs.
• Repaired minor mechanical issues with ATMs, such as jammed bills or cards stuck inside the machine.
• Researched discrepancies between actual cash balances repo
• Removed malfunctioning components and replaced with new or refurbished parts.
• Responded promptly to customer inquiries regarding ATM use or malfunctioning equipment.
• Collaborated with IT team members to troubleshoot software issues affecting the performance of an ATM machine.
• Managed inventory levels of supplies necessary for operating ATMs including paper rolls and printer ink cartridges.
• Inspected damaged, worn and faulty parts and performed appropriate adjustments and replacements.
• Operated equipment such as combination locks, safes, vaults. for secure storage purposes.
• Transmitted orders to supply cash to meet daily needs.
• Reported daily averages and shortages to operations department.
• Verified, captured and balanced deposits and audited check image quality.
• Navigated and mastered multiple computer systems, applications and search tools and operated high-speed desktop currency counters and coin machines.
• Maintained and monitored coin and currency levels in bank vault and verified coin and currency sums received from branches, correspondent banks, customers and tellers.
• Verified amounts and integrity of every check or funds transfer.
• Adhered to regulatory and company security and audit procedures.
• Processed customer orders by retrieving requested materials from secure locations within assigned timeframes.
• Counted cash and bagged or filled cassette trays for ATMs or business customers, prepared cash for delivery routes and reported cash discrepancies.
• Identified transaction errors when debits and credits did not balance.
• Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.

• Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
• Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
• Reported daily averages and shortages to operations Manager.
• Counted currency, coins and checks received to prepare for deposit to the central bank.
• Maintained confidentiality of bank records, transactions and customer information.
• Directed specific questions to appropriate branch personnel.
• Handled large sums of money with accuracy while maintaining appropriate levels of security.
• Performed special services for customers, ordering bank cards and checks.
• Prepared reports on transaction activity for management review.
• Verified amounts and integrity of every check or funds transfer.
• Maintained accurate records of all financial transactions.
• Liaised between bank branches regarding best practices and operations.
• Educated customers about different types of banking services available at the branch.
• Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
• Explained bank services, financial products and applicable fees to customers.
• Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
• Received and counted daily inventories of cash, drafts and checks.
• Cross-sold bank products such as savings accounts and credit cards to existing clients.
• Took on additional shifts during busy periods to minimize staffing shortages.
• Prepared official checks for customer and internal bank needs.
• Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
• Balanced daily cash deposits and vault inventory with zero error rate.
• Leveraged customer service and sales abilities to consistently meet performance goals.

Delivered superior level of customer service to small business clients.

• Conducted regular audits of financial transactions to ensure accuracy.
• Supported efficient accounting operations with high-quality administrative support.
• Wrote reports, authored papers and organized supporting documentation.
• Prepared account analysis and reconciliation, including bank statements and intercompany general ledger accounts.
• Managed daily banking transactions, including deposits, withdrawals, and transfers.