Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Additional Information
Timeline
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Harvey Kiba Malope

Harvey Kiba Malope

Cloud Support Engineer
Midrand

Summary

Very passionate about Information technology. Over the past 4 years I have acquired Microsoft certifications , Mimecast, Acronis , samsung knox and other Certificates pairing those with IT experience within the cloud space and security. I am hardworking, reliable and always looking for a challenge and solutions. I am actively looking to secure a position in a reputable organization where I can apply my skills and experience to contribute to the growth and success of the company.

Overview

8
8
years of professional experience
9
9
years of post-secondary education

Work History

Cloud Support Engineer

Cloud On Demand
Sandton
12.2024 - Current
  • Reduce downtime for clients by proactively monitoring and troubleshooting cloud-based issues.
  • Boost customer satisfaction by delivering prompt technical support and resolving complex issues.
  • Provid top-notch customer service while addressing client concerns regarding their cloud environments effectively.

TECHNICAL SUPPORT: CLOUD & SOFTWARE SOLUTIONS

MUSTEK LTD.
01.2020 - 11.2024
  • First line support for security softwares, backup and recovery, mobile device management, asset management, Microsoft
  • Clients registrations/Onboarding to vendor portals and programs like Microsoft, Netrace, blakfog, Samsung Knox, Bitdefender

OFFICE ADMIN

SBK SECURITY & PROJECTS
Polokwane
09.2017 - 07.2019
  • Compiling tender bidding documents
  • Attending briefing meetings
  • Compiling salary payroll
  • Deliveries for perishables

Education

MATRIC - MATHEMATICS, PHYSICAL SCIENCES, AGRICULTURE, LIFE SCIENCES, ENGLISH

HLABI SENIOR HIGH SCHOOL
GROBLERSDAL, LIMPOPO
01.2010 - 01.2016

MECHANICAL ENGINEERING: DIESEL MECHANICS - N3 MATHEMATICS, N3 DIESEL MECHANIC THEORY, N3 ENGINEERING SCIENCE, N3 ENGINEERING DRAWING

DR CN PHATUDI TVET COLLEGE

INFORMATION TECHNOLOGY :NQF 4 TECHNICAL SUPPORT - Microsoft 365 modern desktop administrator (MD100+101), Microsoft azure fundamentals (AZ-900), Microsoft azure administrator (AZ-104), Microsoft security and compliance fundamentals (SC-900), Microsoft 365 identity and services (MS100+101), Microsoft artificial intelligence fundamentals (AI-900), COMPTIA A

MECER INTER-ED
MIDRAND, SOUTH AFRICA
08.2019 - 06.2022

Skills

Teamwork

Self-management

Work ethic

Networking

Remote Technical support

Communication

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Personal Information

  • Date of Birth: 01/19/97
  • Nationality: African

Additional Information

KHOLOFELO KGALADI - SBK SECURITY & PROJECTS : 067 279 0736
DUMISANI TWALA - MECER INTER-ED : 083 362 3820
TINA TSENG - MUSTEK Ltd : 072 123 6686

Timeline

Cloud Support Engineer

Cloud On Demand
12.2024 - Current

TECHNICAL SUPPORT: CLOUD & SOFTWARE SOLUTIONS

MUSTEK LTD.
01.2020 - 11.2024

INFORMATION TECHNOLOGY :NQF 4 TECHNICAL SUPPORT - Microsoft 365 modern desktop administrator (MD100+101), Microsoft azure fundamentals (AZ-900), Microsoft azure administrator (AZ-104), Microsoft security and compliance fundamentals (SC-900), Microsoft 365 identity and services (MS100+101), Microsoft artificial intelligence fundamentals (AI-900), COMPTIA A

MECER INTER-ED
08.2019 - 06.2022

OFFICE ADMIN

SBK SECURITY & PROJECTS
09.2017 - 07.2019

MATRIC - MATHEMATICS, PHYSICAL SCIENCES, AGRICULTURE, LIFE SCIENCES, ENGLISH

HLABI SENIOR HIGH SCHOOL
01.2010 - 01.2016

MECHANICAL ENGINEERING: DIESEL MECHANICS - N3 MATHEMATICS, N3 DIESEL MECHANIC THEORY, N3 ENGINEERING SCIENCE, N3 ENGINEERING DRAWING

DR CN PHATUDI TVET COLLEGE

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Harvey Kiba MalopeCloud Support Engineer