Harvey Govender
Phoenix,South Africa
Summary
Innovative Senior Operations Manager with knack for streamlining processes and enhancing productivity. Delivered significant improvements in operational efficiency and team performance. Known for fostering culture of continuous improvement and driving successful strategic initiatives. Also A highly-motivated individual who believes in consistently achieving against KPI targets through constant learning and development. Use expertise in production strategy, project management and team leadership to effectively grow company productivity and profits.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Campaign Director/Senior Operations Manager
13Ten Contact Centre
Durban, KwaZulu-Natal
11.2021 - Current
- Managed campaign, and overall costs to ensure profit.
- Finalize and sign off campaign payroll for monthly salaries and commissions.
- Manage subordinates to maximize individual performance and contribution.
- Build lasting and meaningful relationships with clients to establish mutually profitable collaborations.
- Achieved operational efficiency with innovative problem-solving techniques.
- Optimize workflow to meet project deadlines consistently.
- Foster productive work environment through effective team management.
- Evaluate productivity metrics, identify areas for improvement.
- Streamline operations by reviewing and implementing efficient processes.
- Maintain compliance with industry regulations throughout all operations procedures.
- Develop strategies for optimal utilization of resources at hand.
- Coordinated cross-departmental meetings, to optimize communication and collaboration.
- Boost employee morale with regular training and motivation sessions.
- Plan and establish work schedules, assignments and production sequences to meet productivity goals.
- Maintain smooth-running business operations by delegating priorities to staff abilities.
- Coordinate hiring, recruitment and training strategies to ensure right individuals are hired and trained accurately in accordance to campaign specifics.
- Managed 2 campaigns in 3 years + now in this role. Have won most profitable campaign in 2022, 2023 and 2024 consecutively.
- Managed campaigns consisting of 250+ employees.
Operations manager
CCI International
Durban, KwaZulu-Natal
02.2019 - 10.2021
- Devised operational policies for regulatory compliance and best practices adherence.
- Liaised with stakeholders for transparent communication and better decision making.
- Analyzed performance metrics, identified areas for improvement in operations management.
- Created collaborative work environment for positive team dynamics.
- Encouraged innovative thinking in teams, fostered environments of growth and development.
- Fostered culture of continuous learning, improved workforce competency levels.
- Developed risk mitigation strategies.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Helped row USA mobile campaign, from just 35 seats to over 200 seats.
Team manager
CCI International
Durban, KwaZulu-Natal
12.2016 - 01.2019
- Encouraged open dialogue / Skill Sharing amongst employees for better problem-solving ability.
- Coached and developed team members to ensure that maximum performance.
- Fostered positive work environment through effective communication and conflict resolution tactics.
- Handled employee grievances to maintain harmony within workplace.
- Held weekly calibration sessions to teach them what good look like and what bad looks like in terms of sales calls through call observations together.
- Morning Meetings to set targets and expectations.
- Best sales team Leader within this time.
- Lowest attrition with Best performance.
- Ran as top team leaders for 1 year straight.
Education
High School Diploma -
Palmview Secondary School
South Africa 01.2007 - 12.2007
Skills
- Regulatory compliance knowledge
- Data analysis and interpretation
- Lean six sigma proficiency
- Marketing and sales experience
- Data-driven decision-making
- Strong communication
- Outgoing personality
- Employee development
- Vendor relationship management
- Leadership skills
- Public speaking
- Strategic planning
- Training and Development
Languages
English
Fluent
Timeline
Campaign Director/Senior Operations Manager
13Ten Contact Centre
11.2021 - Current
Operations manager
CCI International
02.2019 - 10.2021
Team manager
CCI International
12.2016 - 01.2019
High School Diploma -
Palmview Secondary School
01.2007 - 12.2007
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