Harrieth Nothando Maphanga
Johannesburg
Summary
Dynamic sales professional with a proven track record at Tupperware Southern Africa, excelling in customer service and relationship building. Skilled in resolving customer inquiries and driving sales through product knowledge. Passionate about enhancing the shopping experience, consistently meeting targets while delivering knowledgeable support and fostering long-term client connections.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Cashier
Pick N Pay
08.2016 - Current
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
Salesperson
Tupperware Southern Africa (Pty) Ltd
01.2014 - 2024
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Built relationships with customers and community to promote long term business growth.
- Generated advertising brochure for vendor use.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Attended monthly sales meetings and quarterly sales trainings.
- Contributed to team objectives in fast-paced environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Higher Certificate in Marketing Management - Marketing Management
UNISA
Pretoria09-2026
N5 Certificate - Business Management
Central Johannesburg College
Parktown06-2024
Skills
Very good with sales
Dealt with customer quires and complains
Passionate on customer service
Made calls to service providers on behalf of customers
Certification
N5 Business Management
Awaiting Marketing management
Languages
English
Advanced (C1)
Xhosa
Advanced (C1)
Isizulu
Advanced (C1)
Swati
Bilingual or Proficient (C2)
Tsonga
Upper intermediate (B2)
Sotho
Intermediate (B1)
Venda
Intermediate (B1)
Timeline
Cashier
Pick N Pay
08.2016 - Current
Salesperson
Tupperware Southern Africa (Pty) Ltd
01.2014 - 2024
Higher Certificate in Marketing Management - Marketing Management
UNISA
N5 Certificate - Business Management
Central Johannesburg College