Hardus Kritzinger
Project Manager / Account Manager
Cape Town
Summary
With over 15 years of experience in the software industry, ranging from entry level to head of department, I have acquired extensive expertise in project management, account management, customer relations, resource management, business and systems analysis. A highly motivated self-starter dedicated to excellent customer relations and superior service, my passion lies in delivering professional service at the highest standard. My work ethic, honesty, and positive attitude make me a valuable asset to any team. I bring to the table extensive experience in project implementation and completion, a deep understanding of software requirements, proficiency with project management tools and databases, as well as strong communication skills and professionalism. My competencies include hard work, teamwork, adherence to principles and values, persuasion and influence, innovation, planning and organizing, and consistently meeting customer expectations.
Overview
20
20
years of professional experience
2024
2024
years of post-secondary education
Work History
Project Manager / Account Manager / Data System Analyst
Logsys
09.2017 - Current
- Company Overview: Logistics System Integrators
- Define business requirements on data integration options
- Outline problems, opportunities, and solutions for clients
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Planned, designed, and scheduled phases for large projects.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Identified plans and resources required to meet project goals and objectives.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored project performance to identify areas of improvement and make adjustments.
Project-Account Manager
Urbanise
09.2016 - 01.2017
- Coordinating internal resources to ensure successful project roll-out
- Ensuring that all projects are delivered on-time, within scope and within budget
- Scheduling resource availability and allocation
- Communicating with key stakeholders and project resources
- Manage data migration team (5)
- Static and Financial Data Migration within sectional title software
- Software Implementation and setup
- Post implementation handhold and support
- Client billing and quoting
Project Manager
Easy Merlin Timeshare Software
11.2014 - 09.2016
- Developing project plans within agreed scope and budget
- Setting timelines and deadlines
- Communicating with key stakeholders and project resources
- Performing GAP analysis
- Supervision of project resources and ensuring deadlines are met
- Software Implementation, training and go-live
- Liaise with software developers on new development or data fixes
- Post implementation support
- Testing new development and creating system operation manuals for users
- Post-development support
- Develop and design Crystal Reports as per client business requirements
- Sales and new lead management
Oracle Reports Developer
Micros South Africa PTY Ltd
08.2012 - 08.2014
- New report development request scoping.
- Project timelines and deadlines
- Analyze data and possibility of request.
- Systematically identify and define problems, evaluate alternatives and implement effective solutions.
- Set estimated time for development of the report.
- Develop and mock-up prototype reports to demonstrate examples/alternatives to the client.
- Develop SQL queries to extract, manipulate and/or calculate information to fulfill data and reporting requirement.
- Design layout in Oracle Reports Builder as per client requirements.
- Post-development support
Hospitality Systems Consultant – Opera Sales & Catering Product Specialist
Micros South Africa PTY Ltd
09.2007 - 08.2012
- Installations of Opera Hotel Property Management System.
- Training all system users on the full Opera suite and advising on best business practices.
- System configuration on the Opera suite
- Testing new releases of the software packages
- Creating Opera suite documentation.
- Design implementation of configuration blueprint for hotel groups
Senior Conference Coordinator (Assistant Ops Manager)
Dikhololo Shareblock Company PTY Ltd
01.2005 - 08.2007
- Preparation of weekly conference program
- Implementation of Scheduled events
- Preparation of Shift Rosters
- Equipment rental
- Stock control
- Staff orientation (15 staff members)
Education
UCT Digital Marketing - short course
University of Cape Town
UCT Business Systems Analysis - short course
University of Cape Town
Diploma in Social Media Marketing - Introduction to Web Development
Shaw Academy Limited
Tourism Management - undefined
Technikon Pretoria
01.2002 - 01.2004
Matric - undefined
Ladysmith High School
Ladysmith, KZNSkills
- Microsoft Office (MS Excel, MS PowerPoint, MS Word)
- Windows Operating System
- Microsoft SQL
- Oracle SQL
- Oracle PL/SQL
- Oracle Reports Builder
About Me
With over 15 years’ work experience in the Software Industry, from entry level to head of department, I have gained a vast amount of experience in all aspects of project management, account management customer relations, resource management, business and systems analysis. I am a highly motivated self-starter; committed to excellent customer relations and superior service. My passion is to provide professional service as I would expect from a service supplier. I believe with my good work ethic; honesty and positive attitude I would be an asset to your team., Hardworking, Working within a team environment, Adhering to principles and values, Persuading and influencing, Creating and innovating, Planning and organizing, Delivering results and meeting customer expectations
Ethnicity
Caucasian
Disabilities
None
Personal Information
- Available: 30 Days
- ID Number: 8103225024086
- Age: 42
- Driving License: Code B
- Marital Status: Married
Timeline
Project Manager / Account Manager / Data System Analyst
Logsys
09.2017 - Current
Project-Account Manager
Urbanise
09.2016 - 01.2017
Project Manager
Easy Merlin Timeshare Software
11.2014 - 09.2016
Oracle Reports Developer
Micros South Africa PTY Ltd
08.2012 - 08.2014
Hospitality Systems Consultant – Opera Sales & Catering Product Specialist
Micros South Africa PTY Ltd
09.2007 - 08.2012
Senior Conference Coordinator (Assistant Ops Manager)
Dikhololo Shareblock Company PTY Ltd
01.2005 - 08.2007
Tourism Management - undefined
Technikon Pretoria
01.2002 - 01.2004
UCT Business Systems Analysis - short course
University of Cape Town
Diploma in Social Media Marketing - Introduction to Web Development
Shaw Academy Limited
Matric - undefined
Ladysmith High School
UCT Digital Marketing - short course
University of Cape Town
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