Hardik Kana
Information Technology Professional
Lenasia
Summary
Dedicated Information Technology professional and current Bachelors in IT Business Systems candidate with a proven track record of resolving complex technical issues quickly and efficiently. Experienced in providing high-quality technical support to end users in corporate environments, specializing in system maintenance and network configuration. Adept at training users on new applications and staying current with IT industry developments.
Overview
6
6
years of professional experience
Work History
Salesman
Kadam wholesaler
01.2024 - Current
- Applied customer needs identification to recommend optimal products and used strategy development to help the team reach sales goals.
- Collaborate with team members to maintain an efficient and cohesive store environment.
- Manage daily sales records and monitor progress toward individual performance goals.
- Identify and recommend optimal products based on specific customer needs.
IT support
Laxmi Pharmacy
01.2021 - 01.2023
- Utilized problem solving and time management to prioritize and resolve multiple technical tickets across different departments daily.
- Troubleshot technical issues involving printers, networks, operating systems, and applications.
- Installed, configured, and maintained various computer hardware and software systems.
- Provided cross-departmental IT advice and technical assistance to end users.
- Configured personal computer hardware, software applications, and peripherals.
Cell Technician
Cell Centre
01.2020 - 01.2021
- Applied advanced problem-solving skills to resolve complex technical device issues.
- Tested cell phone functionality following repairs and hardware upgrades.
- Performed software updates to ensure optimal device performance.
- Configured settings and efficiently set up new cellular devices for customers.
- Maintained detailed records of repairs, parts utilized, and labor time spent per job.
Education
Bachelors - IT Business Systems
Rosebank College
01-2026
Diploma - IT Management
Rosebank College
01-2023
High School Diploma - undefined
Shree Bharat Sharda Mandir
01-2020
Skills
Systems: Microsoft Windows, Microsoft Office, and Network Configuration
Technical Support: Troubleshooting, Hardware/Software Installation
Core Competencies: Problem Solving, Network Configuration, System Maintenance, Strategy Development, Time Management, Customer Needs Identification
Hobbies
Soccer
Cricket
Volleyball
Golf
Go-Karting
Padel
Timeline
Salesman
Kadam wholesaler
01.2024 - Current
IT support
Laxmi Pharmacy
01.2021 - 01.2023
Cell Technician
Cell Centre
01.2020 - 01.2021
Diploma - IT Management
Rosebank College
High School Diploma - undefined
Shree Bharat Sharda Mandir
Bachelors - IT Business Systems
Rosebank College