HAPPY NESTER NTANDA
LANGUAGE PACTITIONER
EKUVUKENI
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Bookings Co-ordinator
Spion Kop Lodge
Ladysmith
07.2017 - 01.2025
- Maintained up-to-date knowledge on industry trends to provide informed recommendations for clients' event planning needs
- Managed a high volume of inbound inquiries through phone calls and emails, providing prompt responses and accurate information on availability and pricing options
- Improved client retention rates by conducting post-event follow-ups to gather feedback and address any concerns or areas for improvement
- Collaborated with marketing team to create promotional materials that attracted new clientele and boosted bookings
- Ensured seamless event execution by coordinating logistics such as equipment setup, catering arrangements, and staff schedules
- Maintained accurate records of bookings, ensuring timely invoicing and payment tracking for financial accuracy via Sage Accounting
- Manage Petty Cash
- Make sure guests have smooth bookings via Night bridge, Booking.com, Expedia and via direct emails and other booking platforms
- Microsoft literate-emails, Microsoft word, excel, PowerPoint
- Reception making sure guests check in and check out smoothly and non guests get the information that they need
- Bar Tendering, managing till and Waitressing
- Driving Guests and Running the Lodge errands like shopping
- Developed strong relationships with clients, leading to repeat business and increased revenue
- Provided exceptional customer service by resolving booking issues promptly and professionally
- Maintained relationships with high-profile clients
Teaching Intern
Sigweje High School
KwaHlathi
04.2024 - 09.2024
- Developed strong relationships with students, fostering a positive learning environment for all
- Provided individualized support for struggling students, helping them achieve academic success
- Participated in professional development opportunities, staying current on best practices for teaching and learning
- Collaborated with fellow interns and experienced teachers to develop effective strategies for classroom management
- Coordinated extracurricular activities that allowed students to explore new interests and develop leadership skills outside of the classroom setting
- Assisted classroom teacher with grading projects, homework and assignments
- Emphasized critical thinking skills throughout coursework, preparing students for future academic endeavors beyond their internship experience
- Distributed and collected assignments and paperwork from students
- Implemented creative teaching methods to accommodate various learning styles and maximize student engagement
- Handled clerical duties such as typing, filing, copying and preparing instructional material for students
- Utilized various teaching techniques and strategies to engage students in learning
- Supported classroom teacher for over 50 students by moving desks, straightening books and handing out lesson supplies.
SOCIAL AUXILLIARY WORK STUDENT
Department Of Social Development
Ekuvukeni
02.2014 - 02.2015
- Assist and support the social workers to provide social work services that include care, support, protection and development of vulnerable individuals, groups, families, and communities.
- Assist social workers to attend to any other matters that could result in, or stem from social instability of any form.
- Perform administrative support functions in help the social workers as appropriate for the SAW role
- Ensure all client files and other records comply with applicable policies, regulations, and procedures.
- Make recommendations on the best course of action for a client and/or family as applicable
- Developed strong relationships with clients, leading to increased client satisfaction and repeat business.
- Acquired new skills through professional development opportunities, increasing personal expertise in relevant areas.
Education
SOCIAL AUXILIARY WORK -
NEGEMADI TRAINING
Newcastle, South Africa 11.2015 - 11.2016
LANGUAGE PRACTICE - Language Arts Education
DURBAN UNIVERSITY OF TECHNOLOGY
DURBAN 05.2012 - 05.2012
REFERENCES
Mr Alastair Heron
T:063 640 2972
Mrs Busisiwe Mpukwana
Sigweje High School
T:071 027 1339
DRIVING LICENCE
C1 with PDF
Timeline
Teaching Intern
Sigweje High School
04.2024 - 09.2024
Bookings Co-ordinator
Spion Kop Lodge
07.2017 - 01.2025
SOCIAL AUXILIARY WORK -
NEGEMADI TRAINING
11.2015 - 11.2016
SOCIAL AUXILLIARY WORK STUDENT
Department Of Social Development
02.2014 - 02.2015
LANGUAGE PRACTICE - Language Arts Education
DURBAN UNIVERSITY OF TECHNOLOGY
05.2012 - 05.2012
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