Happy Mbali Matimbi
Logistics Management Graduate
Benoni
Summary
Results-driven Logistics graduate with a Postgraduate degree in Logistics Management and experience in customer service as a nail technician. Skilled in time management, client relation and inventory control. Seeking an entry-level position to gain knowledge and skills to optimize supply chain operations.
Overview
2
2
years of professional experience
Work History
Customer Service Manage (Nail-technician)
Self Employed Services
09.2023 - Current
- Drove 80% client retention through personalized service, proactive communication, and post-visit follow-ups
- Maintained consistent 5-star reviews across social platforms for service quality, hygiene, and nail artistry
- Managed inventory and vendor orders end-to-end, ensuring availability of key SKUs and supporting 95% sales growth
- Streamlined booking and client recordkeeping to achieve an 85% repeat-visit rate and reduce no-shows
- Upheld strict sanitation and workstation organization; recognized for exceptional customer care and attention to detai
Education
Post-Graduate Certificate - Logistics Management
Vaal University of Technology
Vanderbijlpark, South Africa 04.2001 -
Diploma in Logistics Management - Logistics Management
Vaal University of Technology
Vanderbijlpark, South Africa 04.2001 -
Skills
- Attention to detail
- Strong communication skills
- Adaptability
- Problem-solving
- Time management
Additional Information
REFERENCES AVAILABLE UPON REQUEST
Timeline
Customer Service Manage (Nail-technician)
Self Employed Services
09.2023 - Current
Post-Graduate Certificate - Logistics Management
Vaal University of Technology
04.2001 -
Diploma in Logistics Management - Logistics Management
Vaal University of Technology
04.2001 -