Happy D. Makhate
Birchleigh North
Summary
I am a hard-working and determined woman who seeks to diligently add value, ingenuity & innovation to your company. I aspire to be all I can be and seek personal development in the managerial role. My mission in life is to be the very best I possibly can in every area of my life and my vision is to head my own company in the future.
Overview
26
26
years of professional experience
Work History
Full Status - Sales Associate
REMAX South Africa
Kempton Park
03.2019 - Current
- Engaged potential buyers and showcased listings to facilitate property sales.
- Organised open house events to attract prospective buyers and promote listings.
- Coordinated property viewings and assessed applicants to manage rental sales effectively.
- Identified and reached out to potential clients to execute lead generation strategies.
- Executed sales and marketing initiatives to drive product awareness and increase sales.
- Conducted campaigning activities to promote products and engage with target audiences.
- Participated in trade shows to showcase products and network with industry professionals.
- Conducted comprehensive market analysis to provide insights on trends and competition.
- Oversaw database development and maintenance to ensure up-to-date client records.
- Handled office administration tasks to ensure smooth daily operations and support staff.
Intern - Property Practitioner
KEDIROSE Property Management
Kempton Park
03.2018 - 04.2019
- Managed rental sales by connecting prospective tenants, ensuring timely occupancy
- Facilitated property sales by engaging potential buyers, resulting in increased buyer interest
- Developed lead generation strategies to identify potential clients, enhancing client acquisition efforts
- Oversaw property management tasks including tenant relations
Key Account Manager - Business Events
South African Airways
Kempton Park
08.2011 - 06.2018
- Relationship building with key stakeholders in the MICE industry
- Partnership contracts negotiations for individual and multiple events including JMA's/ SLA's to position SAA in the industry.
- Draft and implement booking advisories/procedures for all SAA CTOs, Service Centres and Call Centre's for all MICE bookings.
- Compile monthly departmental and EXCO reports for the Global MICE market.
- Global MICE market research and benefits to SA's economy.
- Co-ordinate and promote MICE fares (discounted airfares for conferences on a global platform
- Tracked revenue and analysed financial performance per event to inform ROI management
- Global distribution of MICE information to all SAA offices
- Formulate MICE booking policies, travel guidelines and advisories
- Liaise with all global SAA stations and GDSs
- Update events alerts and information regularly
- Positioning of discounted airfares online and through travel agencies
- Managed departmental costs to maintain budget compliance. and budgeting
- Developed strategies to market and strengthen relationships with MICE clients, facilitating client retention
- Position of SAA at all key events (branding, support and representation.
- Maintained up-to-date knowledge of market trends to identify new opportunities. and keep abreast of the market (benchmark) in order to anticipate and/or foresee new opportunities
- Develop business operating standards & collateral
- Secure partnerships with all key Business Tourism Stakeholders
- Identified and researched key trade events for participation to enhance business visibility
- Position the company at key events
Key Account Manager - Assistance & Support
South African Airways
Kempton Park
01.2009 - 12.2011
- Supported and maintained relationships with corporate clients to ensure satisfaction and loyalty.
- Marketed and retained corporate clients through targeted strategies and relationship-building efforts.
- Customer relationship management
- Managed customer queries, providing timely and accurate responses to enhance client experience.
- Corporate Sales workshops
- Coordinate Sales workshops and trade shows
- Corporate and MICE events coordination and planning
- Implementation of Sales promotional plans
- Research on Competitors & Global Sales Newsletter
- Department costing and budgeting
- Contracts and Voyager admin
Customer Service Agent
South African Airways
01.2001 - 12.2009
- Resolved customer care issues and Voyager-related queries to maintain high service standards
- Managed Voyager customer relations effectively
- Assisted frequent flyers with account management
- Coordinated car rental bookings for clients to enhance travel experiences
- Managed Voyager reservations and ticketing processes to ensure timely travel arrangements
- Supported operations at Voyager Service Centre
- Provided support to travel trade partners
Acting Team Leader
South African Airways
01.2009 - 06.2009
- Supervised staff performance, enhancing operational efficiency
- Coordinated communication with internal and external clients, promoting effective collaboration
- Managed general administrative queries, supporting client needs
- Staff roster and timecards update
- Service Centre queries
- Voyager ticketing and Refunds
- Flight reservations
- Car rental and Hotel monthly bookings reporting
Education
BCom - Marketing Management
UNISA
Pretoria, GP2027
Senior Certificate - Business Economics, English, Accounting, Vernacular (Tswana), Economics
Thuto-Lore Secondary School
Meadowlands, GP01-1996
Skills
- CRM expertise
- Lead generation
- Sales strategy
- Marketing & Sales Management
- Database maintenance
- Customer management
- Event management
- Planning
- Communication skills
- Collaboration skills
- Presentation skills
- Team player
- Problem resolution
Accomplishments
- Successfully organized and coordinated more than 35/58 events in 2013
- Created a workgroup for MICE exposure and promotion with various SAA offices globally
- Implemented a dedicated desk for all MICE related enquiries, bookings and queries through our call center
- Created a web page for MICE for conference organisers and delegates/travellers
- Build business relationships with the MICE industry key players
Custom
Computer Skills:
ICDL Module 3, Ms Word Proficiency Level 3, PowerPoint Level 3, Excel Level 3, Microsoft Outlook and Internet Explorer, Windows XP,
Soft Skills
Effective Business Communication Skills, Business writing skills, Effective Verbal Communications, Rigorous Conversion, Leading in Turbulent times. Telephone Etiquette, Customer Touch points, Time Management, Negotiation Skills, Introduction to PC Docs, Data processing and capturing.
Hard Skills
Passenger Handling,
Business Presentation Skills,
Voyager Systems and Theory,
IFLY Loyalty Programme (Voyager)
Basic Fares and Ticketing,
Amadeus Reservations and Ticketing,
IATA - Airline Sales & Key Account management, 2017-08-01,
IATA - Airline Sales Strategies, 2017-10-01, 2016-12-31,
Star Alliance Training - Branding and Signage
Personal Information
ID Number: 7709180680083
Timeline
Full Status - Sales Associate
REMAX South Africa
03.2019 - Current
Intern - Property Practitioner
KEDIROSE Property Management
03.2018 - 04.2019
Key Account Manager - Business Events
South African Airways
08.2011 - 06.2018
Key Account Manager - Assistance & Support
South African Airways
01.2009 - 12.2011
Acting Team Leader
South African Airways
01.2009 - 06.2009
Customer Service Agent
South African Airways
01.2001 - 12.2009
BCom - Marketing Management
UNISA
Senior Certificate - Business Economics, English, Accounting, Vernacular (Tswana), Economics
Thuto-Lore Secondary School