Happiness Soyiyana

• Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
• Supervising staff to confirm that all food and beverage orders are promptly and accurately prepared.
• Improve customer satisfaction by ensuring consistent quality of food and service.
• Monitoring health and safety standards to maintain a clean, safe working environment.
• Scheduling staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
• Supervising daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
• Coordinating with kitchen employees and front of house personnel to consistently drive smooth operations.
• Identifying and addressing customer complaints to promote satisfaction and loyalty.
• Building rapport with our guests by ensuring that great service is provided.
• Managing dine plan bookings and loading bookings on the system.

Managed customer concerns, improving service quality.

• Communicated with clients and customers to gather, provide and share updated information on products and services.
• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
• Increased customer satisfaction by addressing and resolving complaints in a timely manner.
• Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
• Performing Quality Assurance on call-centre calls.
• Creating scorecards

• Communicated with clients and customers to gather, provide and share updated information on products and services.
• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
• Increased customer satisfaction by addressing and resolving complaints in a timely manner.
• Exceeded performance targets through diligent work ethic and focus on results-driven tasks.

• Managed staff and the front end
• Managed staff shifts and lunch intervals
• Mentored junior staff members, fostering a positive work environment conducive to professional growth and development.
• Managed customer complaints, refund and customer services