Happiness Ndlovu
Administrative Assistant
Esikhawini
Summary
Experienced Administrative Clerk/ Assistant. Motivated, detail oriented with strong organizational and multi tasking abilities. Good communication, professional, problem solving and customer care skills.
Dynamic Occupational Health Nurse Practitioner with a proven track record at Workforce Healthcare, adept at developing employee wellness programs and enhancing workplace safety. Skilled in medical record-keeping and fostering open communication, I excel in attention to detail and adaptability, driving initiatives that significantly reduce absenteeism and promote a culture of health.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
23
23
years of professional experience
2
2
Languages
Work History
Occupational Health Nurse Practitioner
Workforce Healthcare
11.2023 - 02.2025
- Collaborated with management to develop policies for maintaining a safe and healthy work environment, resulting in decreased absenteeism.
- Collaborated with interdisciplinary teams to create comprehensive employee wellness programs that addressed physical, mental, and emotional health.
- Assisted with accident investigation program to identify root cause of incidents and near-misses.
- Facilitated communication between employees and management regarding occupational health concerns, promoting an open dialogue around workplace safety issues.
- Handled all administrative duties including typing, printing, collating,photocopying, scan and email. Creating a filing system for easy retrieval of documents. Ensuring confidentiality and safekeeping of documents and patient's records.
- Ordering office stock and ensuring orders stay within the allocated budget.
- Distribution of documents to relevant departments.
- Handling incoming and outgoing calls professionally and friendly, ensuring clients get the desired help.
- Daily, weekly and monthly stockcount done.
- Participated in internal and external audits and got nothing less than 97 % .
- Open to learning and improving.
- Ensuring that all equipment is in good working condition.
- Identification and reporting of potential hazards to relevant departments.
- Adhering to company's policies and regulations.
- Provided ongoing health education to employees, fostering a culture of wellness and selfcare.
- Educated all employees on flu symptoms, illness prevention, benefits of good hygiene and smoking cessation programs.
- Served as a resource for employees experiencing personal or family health issues, offering guidance on available resources and support services.
Administrative Clerk
South African Police Services
03.2002 - 07.2003
- Entered data into system and updated customer contacts with information to keep records current.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Input data and processed system change to generate accurate reports.
- Assisted with certifying documents for public members who walked in requiring the service.
- Assisted with Police Clearance.
- Assisted Finance and HRM department.
- Attended staff meetings.
- Carried out administrative duties including typing, photocopying, printing, scan, fax and email. Attended to telephone calls professionally.
- Distributed documents to relevant departments as and when required.
- Assisted in writing minutes during meetings.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Managed daily mail distribution for both internal employees and external customers or clients.
- Arranged meetings and appointments and updated records to assist management.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Contributed to project success by providing administrative support to various teams as needed.
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
Education
Diploma in Occupational Health Nursing - Occupational Health
OCSA Academy of Excellence
Alberton 04.2001 -
Certificate: Office Procedures - Office Procedures
Sakhisizwe IT Centre
Esikhawini 04.2001 -
English For Business Communications
Sakhisizwe IT Centre
Esikhawini12-1995
Word Processing
Sakhisizwe IT Centre
Esikhawini {Pitmans Qualifications)12-1995
Disk Management
Sakhisizwe IT Centre
Esikhawini12-1995
Skills
Experienced with remote tools : Zoom and Microsoft Teams
Administrative skills
Attention to detail
Computer Literacy: Microsoft ( Word, Excel, Outlook)
Confidentiality practices
Time management and organizational skills
Employee wellness programs
Ergonomic assessments
Medical record-keeping
Clear verbal and written communication
Managing calenders and scheduling meetings
Adaptability, open to learning and improving on new skills
Customer Service
Ability to work independently as well as in a team
Timeline
Occupational Health Nurse Practitioner
Workforce Healthcare
11.2023 - 02.2025
Administrative Clerk
South African Police Services
03.2002 - 07.2003
Diploma in Occupational Health Nursing - Occupational Health
OCSA Academy of Excellence
04.2001 -
Certificate: Office Procedures - Office Procedures
Sakhisizwe IT Centre
04.2001 -
English For Business Communications
Sakhisizwe IT Centre
Word Processing
Sakhisizwe IT Centre
Disk Management
Sakhisizwe IT Centre
Similar Profiles
Cindy VelezCindy Velez
HR Compliance Manager/EEO Officer at Rady Children's Healthcare (10,000+ Workforce)HR Compliance Manager/EEO Officer at Rady Children's Healthcare (10,000+ Workforce)
TWANDA MORRISTWANDA MORRIS
Travel Registered Nurse at HealthTrust Workforce Solutions (HCA Healthcare)Travel Registered Nurse at HealthTrust Workforce Solutions (HCA Healthcare)
Helen TabaneHelen Tabane
Registered Nurse Aged Care And Disability at Workforce Extentions Agency and Atlas Healthcare AgencyRegistered Nurse Aged Care And Disability at Workforce Extentions Agency and Atlas Healthcare Agency
Wandile Nzuzo MkhizeWandile Nzuzo Mkhize
Matthews House Head Student at Rhodes UniversityMatthews House Head Student at Rhodes University
Namsile Khethiwe MthethwaNamsile Khethiwe Mthethwa
Cash Office Clerk at Shoprite CheckersCash Office Clerk at Shoprite Checkers