Hannah Molyneux
Learning Solution Quality Specialist
Cape Town
Summary
I'm an ambitious and driven individual with a deep passion for lifelong learning. My years spent teaching communication skills provided a segue to effective EdTech solutions. Over the past 4.5 years, I've collaborated with various internal stakeholders to ensure learning solutions that are accurate, accessible, concise and comprehensive, and achieve learning objectives and knowledge retention. I've also worked closely across teams to enhance and improve performance and skillsets. My detail-oriented and holistic editing, combined with critical thinking, process management, and analytical focus, ensure my specialist skills, communication and approach to quality control maintain high standards and a human element.
Overview
10
10
years of professional experience
Work History
Quality Assurance Specialist
The Training Room Online (TTRO)
Cape Town
03.2020 - Current
- Review storyboards, animations and developed solutions ffor grammar, spelling, syntax, general language, and visual design consistency.
- Ensure correct use of language, grammar, syntax, and lexis, from both a technical and communications perspective for the solution being developed.
- Ensure content consistency and coherence from proposal to analysis, and through development.
- Conduct functionality (UAT) checks across various platforms and solutions, testing any interactive elements, focusing on accessibility and UX.
- Identify gaps in processes and generate alternative actions to enhance efficiency and upskill stakeholders.
- Collaborate with project management to optimise QA implementation, adhere to process, maximise communication, and ensure high-quality outputs for clients.
- Developed and implemented corrective action plans to address quality non-conformances promptly.
- QA content used in the development of learning solutions in accordance with international best practice standards, client style guides, and Subject Matter Expert (SME) input.
- Chair QA feedback meetings for stakeholders, including developers, graphic designers, and learning designers.
- QA content used in the development of learning solutions in accordance with international best practice standards, client style guides, and Subject Matter Expert (SME) input.
- Promote a culture of continuous improvement within the organisation by leading training sessions on various aspects of QA.
- Educate employees on specific QA standards by developing interactive sessions, and confirmed maintenance of standards through peer-to-peer mentoring.
Proofreader
Nasou Via Afrika Pty Ltd
Cape Town
09.2024 - 09.2024
- Identified and corrected inconsistencies in syntax, grammar, punctuation for the Department of Education's Information Communication Technology textbook – facilitator guide and learner workbook, totalling 581 pages.
- Aligned indexes and table of contents to folio.
- Expanded professional knowledge by staying up-to-date with industry trends, technology advancements, and best practices in proofreading techniques.
Proofreader and Editor
Janine Upton (PhD Candidate - UKZN)
Cape Town
11.2022 - 12.2022
- Proofread and edited chapters of a PhD thesis: "Understanding perceptions of sexuality in premenopausal women: A qualitative, discourse analytic, case study of formerly hetero-exclusive women in KwaZulu-Natal, South Africa"
- Edited qualitative analysis and high-grade gender theory whilst maintaining the throughline of the hypothesis.
- Demonstrated strong attention to detail when working with complex and specialised terminology.
- Aligned edits to author's writing style.
- Maintained consistent communication to ensure author was satisfied with editing and gave frequent progress reports.
- "The well-composed dissertation is proficiently organised with seven chapters that easily flow and support one other. It is adeptly written, with an accessible, skillful, and pleasing literary style. It is well structured, with concepts, theories, principles, and ideas clearly introduced, critiqued, and
applied throughout the manuscript."
Proofreader and Editor
Prof Rozena Maart (UKZN)
Cape Town
07.2022 - 07.2022
- Proofread and edited 50 profiles for publication: "66 Women Who Build a Better Future for South Africa, Sixty-Six Years Later"
- Edited the personal profiles while maintaining the speaker's voice.
- Coordinated with senior editor to align editing styles.
- Delivered a time-sensitive project under a tight deadline.
Streamlined communication between editorial and writing teams to facilitate efficient revisions. - Ensured consistency in style and tone by adhering to client's specific guidelines and preferences.
Speech and Drama Teacher and Production Manager
Isabel Byers School of Speech and Drama
Cape Town
01.2015 - 02.2020
- Taught speech and drama to over 200 children aged 4 to 13 years with varying abilities at schools across the Cape Flats and Southern Suburbs, adapting teaching styles and practices to maximise engagement.
- Identified knowledge and ability silos in both colleagues and students, and found ways to practically rectify them by developing practical strategies to help both groups successfully progress.
- Trained approximately 15 new teachers, conducted performance reviews, and quarterly observations and assessments.
- Assisted with company administration: compiling class lists, databases, absentee lists, payments, debt collection, and communications for 50 different schools.
- Liaised between the company, school administrations, parents and fellow teachers.
- Enlisted new schools to the programme by engaging with their Governing Body or Principal.
- Produced annual showcase concerts for multiple schools.
- Assessed student performances, providing constructive feedback to promote improvement.
Education
Higher Education Certificate - Master Certificate in Teaching English
TEFL Fullcircle
Cape Town 04.2001 -
Higher Education Certificate - Advanced Certificate in Teaching Young Learners
TEFL Fullcircle
Cape Town 04.2001 -
Bachelor of Arts - English Language And Literature; Dramatic Arts
University of Cape Town
Cape Town, South Africa 01.2011 - 12.2014
Skills
- Process management
- Content editing and copyediting
- Content writing
- Communications
- Resource delegation
- Training, coaching and upskilling
- Cross-functional collaboration
- Strong analytical skills
- Adaptability
- Articulate 360
- Xyleme LMS
- HP5
- Microsoft 365 Suite
- ChatGPT
Timeline
Proofreader
Nasou Via Afrika Pty Ltd
09.2024 - 09.2024
Proofreader and Editor
Janine Upton (PhD Candidate - UKZN)
11.2022 - 12.2022
Proofreader and Editor
Prof Rozena Maart (UKZN)
07.2022 - 07.2022
Quality Assurance Specialist
The Training Room Online (TTRO)
03.2020 - Current
Speech and Drama Teacher and Production Manager
Isabel Byers School of Speech and Drama
01.2015 - 02.2020
Bachelor of Arts - English Language And Literature; Dramatic Arts
University of Cape Town
01.2011 - 12.2014
Higher Education Certificate - Master Certificate in Teaching English
TEFL Fullcircle
04.2001 -
Higher Education Certificate - Advanced Certificate in Teaching Young Learners
TEFL Fullcircle
04.2001 -
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