Excel Advanced
Hanifa Nkopane
Assistant Manager Sales Support
Johannesburg,GP
Work Preference
Summary
Assistant Manager: Sales Support with experience in fleet management, contract administration, customer relationship management, and operational support within the automotive and mobility industry. Skilled in managing the full vehicle contract lifecycle, including activations, restructures, settlements, terminations, renewals, and fleet optimisation initiatives. Experienced in coordinating cross-functional stakeholders including customers, dealerships, finance teams, operations, IT, insurance providers, and telematics partners to deliver seamless fleet solutions. Recognised for improving operational efficiency, resolving complex customer queries, supporting large-scale fleet deployments, and driving process improvements through system testing and reporting enhancements. Strong analytical, problem-solving, and stakeholder management skills with a proven ability to manage multiple priorities in a fast-paced environment while delivering exceptional customer service.
Overview
4
4
Language
6
6
Certifications
17
17
years of professional experience
Work History
Assistant Manager Sales Support & Fleet Operation
KINTO One ,Toyota South African Motors
03.2026 - Current
- Monitored customer service activities, resolving queries to enhance client satisfaction and maintain consistent communication.
- Supported management by providing accurate reporting, thorough documentation, and reliable data validation for informed decision-making.
- Assisted with process improvements, identifying inefficiencies and strengthening operational accuracy.
- Collaborated across departments to ensure seamless coordination and service continuity, contributing to overall operational effectiveness.
- Engaged directly with customers to address inquiries about account status and service needs: engaging directly with customers regarding fleet health, terminations, settlement quotes, service requirements, invoice queries, and contract options.
- Coordinated vehicle operations including tracking, activations, and compliance documentation: coordinating Netstar tracking, vehicle activations, PODs, registrations, fitment certificates, service compliance, and fleet reporting.
- Provided support to dealers by resolving issues and facilitating documentation processes.: assisting dealers with ET1/Miles issues, quote updates, vehicle retailing, documentation, and system troubleshooting.
- Systems and process improvement: raising tickets, testing system enhancements, validating reports, and coordinating changes in Miles and related platforms.
- Large fleet project coordination: significant involvement in SANPARKS, car rental activations, buyback workflows, and fleet deployment activities.
- Managed daily operations, ensuring service delivery aligned with company procedures and customer expectations.
- Coordinated team priorities, workflows, and escalations to maintain consistent performance across departments.
Assistant Manager Sales Support
KINTO One ,Toyota South African Motors
01.2024 - Current
- Managed dealer and customer support queries relating to quotations, pricing updates, vehicle deliveries, contract documentation, and system access, ensuring high levels of service delivery.
- Facilitated activation and deployment of large fleet orders for multi-vehicle corporate and rental projects, ensuring compliance with operational and contractual standards.
- Oversaw customer onboarding to fleet management platforms, including tracking and telematics solutions, improving customer visibility of vehicle utilisation and fleet performance.
- Collaborated with cross-functional teams to resolve operational issues, streamline fleet administration processes, and improve turnaround times for customer requests.
- Identified and escalated system and process improvement opportunities, contributing to user acceptance testing and validation of enhancements within fleet management systems.
- Contributed to fleet systems enhancements through testing and validation of new functionality, helping improve operational efficiency and reporting accuracy.
- Lead Generation & Customer Engagement: Conduct cold calling and follow up with prospective customers who submit enquiries through the KINTO website, including both private individuals and corporate clients.
- Customer Qualification: Engage potential customers to understand their vehicle and mobility requirements, explain the qualifying criteria, and communicate the necessary documentation and requirements.
- Inbound Sales Enquiries: Handle incoming calls from prospective customers seeking information about KINTO products, services, and vehicle leasing/rental solutions.
- Quotation Preparation: Prepare accurate quotations for new customers across various vehicles, contract terms, kilometer options, and product requirements.
- Bulk & Fleet Quotations: Compile and prepare bulk quotations for corporate customers requiring multiple vehicles, presenting suitable options for customer review and consideration.
Tender Assistant
Avis Budget Rental and Leasing
08.2018 - 12.2023
- Requested and consolidated pricing from dealers and suppliers to ensure competitive bids.
- Clarified tender requirements and organized documents for efficient access.
- Generate and save the vehicle selection list in accordance with the tender requirements.
- Populate the Tender Quote Request excel sheet with all relevant information.
- Verify information and pricing received against information on the AS400 system.
- Informed management of dealers, OEMs, and suppliers lacking price protection for necessary adjustments.
- Confirm the final submission of vehicle pricing and all required information with the Sales and Customer Admin departments.
- Performed various job responsibilities relevant to the position.
- Recognized for contributions to project successes.
- Assisting the company in winning several municipal and private sector tenders.
G4S Procurement Officer
Avis Budget Rental and Leasing
08.2018 - 12.2023
- Attend to TCO's received via the relevant mailbox (AFS sales staff quotes mailbox).
- Obtained dealer quotes per TCO, reviewed and selected the most favorable dealer quote based on cost and availability.
- Attend to ad hoc rejections from the Customer Admin department and queries.
- Review orders from Customer Admin and confirm receipt of orders on the system (AS400).
- Confirmed vehicle availability and delivery dates with suppliers, documenting correspondence on Laserfiche.
- Note any remarks on AS400 and print orders into Laserfiche.
- Email the official order to the Supplier together with the proxy details for the specific vehicle/s to be registered and licensed by the Dealership.
- Advised Avis sales team and fleet procurement officer on order status and expected vehicle delivery dates, updating the system with any changes.
- Follow up on any outstanding documentation from Dealers such as invoices, release notes and licensing documents.
- Capture details e.g., registration date, VIN, registration, register and engine numbers on Laserfiche upon receipt of the registration and license certificates.
- Obtain tracking / fitment certificates with relevant Supplier invoices. Check proof of insurance and save documents onto Laserfiche.
- Being involved in vehicle replacement projects and supplying new vehicles for G4S tenders.
Fleet Procurement Officer
Avis Budget Rental and Leasing
11.2016 - 07.2018
- Managed high-volume vehicle quotation requests for nationwide fleet sales teams, ensuring accurate and timely pricing.
- Sourced and evaluated competitive dealer quotations based on vehicle specifications, accessories, and customer requirements.
- Conducted price comparisons and supplier negotiations to secure competitive pricing and favourable commercial terms.
- Prepared and processed dealer quotations for multiple business divisions and coordinated documentation with Customer Administration.
- Resolved quotation rejections, pricing discrepancies, vehicle specification issues, and accessory-related queries in collaboration with Sales, dealerships, and Customer Administration.
- Built and maintained strong supplier and dealership relationships through effective communication and professional stakeholder management.
- Monitored vehicle pricing, market conditions, and industry trends to support informed procurement and pricing decisions.
- Negotiated supplier agreements, pricing, and delivery arrangements to achieve cost-effective outcomes.
- Ensured procurement and quotation activities complied with company policies, contractual requirements, and relevant industry standards.
Customer Support Executive
Avis Budget Rental and Leasing
04.2014 - 11.2016
- Delivered accurate quotes to customers, ensuring alignment with specifications and timelines to enhance customer satisfaction.
- Provided accurate quotes to customers aligned to specifications and timelines.
- Placed orders with procurement within agreed timeframes, customer requirements and in line with set parameter.
- Executed ad hoc projects to fulfill varying business needs, such as supporting contracts for managed maintenance services.
- Proposed and actioned accessory reassessments within the system timelines.
- Assisted sales team and managed customer contracts and relationships to enhance profitability and foster account retention.
- Cultivated and sustained strong relationships with external stakeholders to ensure business continuity and support account retention and fleet growth.
- Performed various administrative duties to support overall team operations.
Learner
Safcor Panalpina(Learership Program)
01.2010 - 01.2011
- Registered import files for air and sea freight shipments
- Tracked sea freight shipments and requested shipping on boards
- Ensured accurate filing of documents to facilitate easy retrieval.
- Attended Toastmasters sessions to develop public speaking abilities.
- Received Flaming Hot Award for exceptional performance in global trade training. for outstanding results in global trade training. (Acquired for excellent results in Global Trade Training learning platform.)
Education
B-Tech - Logistics
University of Johannesburg
Johannesburg, South Africa03-2015
National Diploma - Logistics
University of Johannesburg
Johannesburg, South Africa03-2014
Matric - English, Afrikaans, Mathematics, Physical Science, Geography and Life Science
Lenasia South Secondary
Lenasia12-2009
Skills
Knowledge on leasing contracts and quoting
Fleet solution customization
Data analysis
Problem solving
Collaborative problem-solving
Communication
Stakeholder engagement
Relationship building
Active listening
Resilience in Challenges
Strong perseverance
Accomplishments
- Early Promise Award (Procurement Officer), Avis Fleet Services, 24/11/2017
- Early Promise Award (Customer Administrator), Avis Fleet Services, 24/11/2015
- First Year Top Achiever(2011)
- 3rd Prize in National Diploma Logistics Management (2014)
Software
Microsoft Word
Microsoft Outlook
Microsoft Teams
Microsoft PowerPoint
Microsoft SharePoint
ET1 (Toyota Sales Platform)
Miles Fleet Management System
Netstar ProFleet
My Toyota Fleet
SAP
User Acceptance Testing (UAT)
Data Analysis & Reporting Tools Power BI
Certification
Microsoft Excel Intermediate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager Sales Support & Fleet Operation
KINTO One ,Toyota South African Motors
03.2026 - Current
Assistant Manager Sales Support
KINTO One ,Toyota South African Motors
01.2024 - Current
Tender Assistant
Avis Budget Rental and Leasing
08.2018 - 12.2023
G4S Procurement Officer
Avis Budget Rental and Leasing
08.2018 - 12.2023
Fleet Procurement Officer
Avis Budget Rental and Leasing
11.2016 - 07.2018
Customer Support Executive
Avis Budget Rental and Leasing
04.2014 - 11.2016
Learner
Safcor Panalpina(Learership Program)
01.2010 - 01.2011
Matric - English, Afrikaans, Mathematics, Physical Science, Geography and Life Science
Lenasia South Secondary
B-Tech - Logistics
University of Johannesburg
National Diploma - Logistics
University of Johannesburg