HAMBELELENI EELU
OSHAKATI
Summary
Results-driven Team Leader known for high productivity and efficient task completion. Skilled in strategic planning, conflict resolution, and performance optimization. Excel in leadership, communication, and problem-solving to achieve team goals. Ready to leverage abilities in organization and motivation to drive success in fast-paced environments.
Overview
14
14
years of professional experience
Work History
TEAM LEADER
STANDARD BANK NAMIBIA
OSHAKATI
10.2016 - Current
- Conducted regular performance reviews to assess individual team member progress.
- Maintained a positive work environment that promoted collaboration between team members.
- Established clear expectations for employees, providing guidance when needed.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
CUSTOMER CONSULTANT
STANDARD BANK NAMIBIA
OSHAKATI
04.2014 - 09.2016
- Identified customer needs by actively listening to their requests and complaints.
- Tracked customer feedback using CRM software tools such as Salesforce.
- Educated customers on new products and services available from the company.
- Verified accuracy of customer accounts by reviewing account information for changes or discrepancies.
- Assisted customers with selecting products that best suited their needs while upselling additional items where appropriate.
- Maintained detailed records of all interactions with customers for future reference.
Customer Service Consultant
STANDARD BANK NAMIBIA
OSHIKANGO
01.2011 - 03.2014
- Developed relationships with customers to ensure repeat business opportunities.
- Provided accurate information regarding product features, pricing, availability and services.
- Adhered to company policies while providing excellent customer service.
- Identified potential opportunities for improvement within the organization's processes.
- Supported sales staff by providing pre-sale assistance including product comparisons and recommendations.
Education
DEGREE IN ACCOUNTING
UNIVERSITY OF NAMIBIA
WINDHOEK04-2013
Skills
- Team Supervision
- Coaching and Mentoring
- Performance Evaluations
- Problem-Solving
- Team motivation
- Leadership
- Client Service
- Complaint resolution
References
References available upon request.
Timeline
TEAM LEADER
STANDARD BANK NAMIBIA
10.2016 - Current
CUSTOMER CONSULTANT
STANDARD BANK NAMIBIA
04.2014 - 09.2016
Customer Service Consultant
STANDARD BANK NAMIBIA
01.2011 - 03.2014
DEGREE IN ACCOUNTING
UNIVERSITY OF NAMIBIA
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