Haley de Charmoy

• Consulted with clients to determine architectural preference to meet overall design goals.
• Participated in furniture selection and documentation of specifications.
• Attached decorative or functional accessories to products and positioned patterns on equipment, materials and workpieces to complete desired production actions.
• Worked with customers to understand needs and complete project requirements to final stage of styling and photography.

I am a busy single Mom to my 2 boys ages 13 and 11. They attend Clifton Durban and are extremely busy with sports. I create free time in order to spend it on the side of the field watching them do what they love to do.

• Designed floor plans, elevations and material boards for review and presentation.
• Developed space planning concepts, color palette selections and textile presentations.
• Consulted with clients to determine architectural preference to meet overall design goals.

• Designed, built and marketed a new brand from scratch and based this all on a whim and a dream of what might become Ballito's favorite coffee shop which it was for many years.
• Developed a popular menu navigating customers needs and desires while keeping it novel and unique.
• Ordered goods from various vendors to maintain store merchandise levels.
• Kept sales receipts and maintained accounting records.
• Tagged merchandise and neatly stocked and styled on shelves and display areas.
• Managed and motivated employees successfully in fast-paced environment through proactive communication and positive feedback.
• Managed inventory control, cash control and store opening and closing procedures.

• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Created help desk tickets, troubleshot and resolved desktop issues.
• Determined hardware and network system issues using proactive troubleshooting techniques.
• Submitted service tickets for equipment maintenance requests.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.

• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Promoted efficiency among departments with prompt resolution of system issues.
• Managed high levels of call flow and responded to [Type] technical support needs.
• Configured hardware and granted system permissions to new employees.

• Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
• Answered questions and provided information to employees about new software or hardware.
• Assigned system permissions and set up computers to assist with remote access for travelling personal.
• Managed backup and recovery of data assets to safeguard system availability.
• Monitored systems in operation and quickly troubleshot errors.
• Explained security measures in simple terminology to help users understand malware and phishing threats.

• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Set up hardware and software in optimal configurations to meet network performance requirements.
• Designed and evaluated WAN and LAN connectivity technologies.
• Developed CAD drawings from hand sketches, verbal instructions and site visits.
• Supported project team in design process to update details of each project.

• I was responsible for the graphic user interface for all new websites. I would design the front end and then liase with programmers for PHP backend and integrate it with various other open source platforms.

• My role was to convert existing artwork and branding into a stitch file that an embroidery machine could sew on a garment.
• Programmed embroidery machines for order production.
• Tested new designs by making embroidered samples and correcting any minor problems within the design.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.