Hadifele Dorothy Lekgetho
Retentions Consultant
Braamfisherville
Summary
A vibrant and attentive to detail Sales and Marketing Executive with over 13 years of experience, excellent customer service as well as effective communication skills, also able to work well under pressure and independently. Additionally, with transferrable skills, building and maintaining strong working relationship with clients as well as background in branding and advertising. Moreover, accompanied with sound knowledge of administration also providing recommendations in teamwork. Throughout the academic journey and personal development also partook in continuous learning including other crucial marketing skills. Finally, objective is to secure a suitable a senior role also supports execution of work-related activities and contribute to current quality systems of the future employer also introduce new process improvement techniques within an entity by implementing accumulated skillset from the tertiary institution while enabling further personal and professional development skills also create efficiencies.
Overview
2025
2025
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Retentions Consultant
Mtn
9 2017 - Current
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Telesales Consultant
Absa
01.2018 - 01.2019
- Contributed to a positive work environment by fostering strong teamwork and maintaining open lines of communication with colleagues.
- Boosted sales revenue by identifying potential leads and converting them into satisfied customers.
- Enhanced team performance with effective collaboration, sharing best practices and continuous improvement efforts.
- Streamlined call handling processes for increased efficiency, resulting in reduced wait times and higher customer satisfaction ratings.
- Adapted to changing market trends and industry shifts, ensuring the alignment of selling strategies with customer expectations.
- Strengthened customer relationships through consistent follow-ups and attentive listening skills.
Call Centre Consultant
Telesure (Budget Insurance)
01.2014 - 10.2014
- Leveraged strong understanding of competitor offerings to highlight the unique value of company products and services, leading to increased customer loyalty.
- Worked closely with management to identify areas for improvement within the call center, leading to increased operational efficiencies over time.
- Actively sought out feedback from peers and supervisors to improve performance and provide better support to customers.
- Implemented new strategies for handling high call volumes during peak hours, resulting in decreased wait times for customers.
- Assisted in the implementation of new software systems, streamlining workflows and improving overall efficiency within the call center.
Sales Consultant
Picromate (Lee Cooper, Meltz)
01.2010 - 01.2013
- Sales
- Handling Customer Enquiries
- Stock taking
- Accomplishes sales Targets
- House Keeping
- Cash Handling and Balancing
Education
High School Diploma -
Namedi Secondary School
04.2001 - 01.2005
Associate of Arts - Call Centre Inbound
Skills Development Institution
Johannesburg 04.2001 - 01.2006
Skills
Problem-Solving
Client Relationships
MS Office
Client Requirements Assessment
Analytical Thinking
Quality Assurance
Client Engagement
Best Practices Implementation
Team Leadership & Development
Work Planning and Prioritization
Strategic Planning
Staff Management
Integrity and Honesty
Additionalinformation - Summary
I am a hardworking, self-motivated and dedicated young woman. Who seeks an Opportunity to do something positive with his life, I am an adaptable person and I’m always willing to learn. I believe in myself and learn from others mistakes and my mistakes in particular, challenges are what I seek; passion is what I put in and Success is what I deliver.
References
- Absa, Neo Botjie, 079 764 4372 / 011 501 8492
- Telesure, Malakiwe Figlan, 073 234 2821
- Department of Health, Mmabatho Masilo, 082 746 1915 / 011 355 3849
Timeline
Telesales Consultant
Absa
01.2018 - 01.2019
Call Centre Consultant
Telesure (Budget Insurance)
01.2014 - 10.2014
Sales Consultant
Picromate (Lee Cooper, Meltz)
01.2010 - 01.2013
High School Diploma -
Namedi Secondary School
04.2001 - 01.2005
Associate of Arts - Call Centre Inbound
Skills Development Institution
04.2001 - 01.2006
Retentions Consultant
Mtn
9 2017 - Current
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