Gwyneth Tau
Centurion
Summary
Motivated Associate Project Manager with under one year of experience, complemented by a solid background in client services, banking, and administration. Demonstrated ability to manage projects effectively, deliver exceptional client service, and streamline administrative processes. Skilled in coordinating tasks, resolving issues, and supporting team goals with strong organizational and communication skills. Adept at handling client inquiries, managing banking operations, and executing administrative functions to drive project success and enhance customer satisfaction.
Forward-thinking project management specialist confident in leading team members, managing schedules and coordinating resources. Keeps projects on-track with decisive supervision and quick problem-solving. Persuasive in communicating and negotiating with internal team members, vendors and other stakeholders.
Overview
11
11
years of professional experience
Work History
Associate Project Manager
Thermo Fisher Scientific
Centurion
07.2024 - Current
- Led and coordinated all technical aspects of clinical trial projects, including project specification development, documentation, and activity management.
- Ensured compliance with study requirements, cGxP, and regulatory standards for clinical supplies.
- Managed timely completion of project activities and provided updates to clients and global project managers.
- Participated in client meetings and teleconferences, supported quality system compliance, and assisted in resolving complaints.
- Designed metric reports to monitor daily and monthly performance.
Financial Consultant
Old Mutual Finance
03.2023 - 03.2024
- Consistently met monthly sales targets in lending, transactional banking, and insurance.
- Ensured loan applications were accurate, complete, and compliant with policies and procedures.
- Accurately captured client information for loan processing.
- Built a new business pipeline through marketing, lead generation, and cross-selling, driving client retention and acquisition.
- Adhered to regulatory and legislative guidelines to ensure quality business and mitigate risk.
- Fostered relationships with other business units to facilitate intra-branch referrals.
- Delivered excellent customer service, both in-person and over the phone.
- Answered client questions comprehensively to build confidence.
- Developed long-term client relationships by providing sound financial advice.
- Reviewed client transactions to identify areas for improvement.
- Coordinated planning with clients' professional advisors.
- Responded promptly to client communications to maintain satisfaction.
- Conducted market and competitor analysis to identify investment opportunities and mitigate risk.
Relationship Consultant / Administrator
Melbourne City Institute Of Education
02.2021 - 05.2022
- Company Overview: Sydney Australia
- Generated reports to recommend process improvements and corrective actions.
- Managed the admission, transfer, and discharge processes through form completion and reporting.
- Coordinated company schedules, including calendar management and travel arrangements, to boost productivity.
- Maintained personnel records and internal databases for efficient document management.
- Automated office activities, handled customer communications, and ensured accurate information distribution.
- Organized and executed staff meetings, events, and parties successfully.
- Provided exceptional customer service by addressing inquiries, handling requests, and resolving billing issues.
- Streamlined office operations by implementing procedural improvements and managing day-to-day activities, including correspondence and call management.
- Sydney Australia
Business Development Officer
Telesure Investment Holding
08.2020 - 01.2021
- Generated new business through marketing initiatives, strategic planning, and identifying opportunities.
- Negotiated and closed long-term agreements with clients.
- Maintained detailed client records and updated account information.
- Worked independently with minimal supervision.
- Delivered exceptional customer service by leveraging product knowledge and fostering positive customer experiences.
- Followed up on resolved issues to ensure high customer service standards.
- Assisted customers with product selection, orders, and developed empathetic client relationships, consistently exceeding service goals.
Client Service Administrator
Aurik Enterprise Development
08.2018 - 01.2020
- Company Overview: Northern Cape
- Demonstrated strong decision-making, problem-solving, and attention to detail.
- Excelled in people coordination and working independently with initiative.
- Managed scheduling, calendar, front desk duties, and hub operations.
- Oversaw warranty counseling to control expenses and resolved client inquiries to boost customer satisfaction.
- Developed and implemented customer service plans, managed remote support teams, and exceeded team goals through leadership.
- Reconciled documentation discrepancies and resolved customer issues efficiently.
- Improved service quality, increased sales through product knowledge, and managed financial transactions to reduce discrepancies.
- Northern Cape
Service consultant/2IC
Capitec Bank
03.2015 - 07.2018
- Company Overview: Pretoria
- Advised clients on suitable plans and maintained high customer satisfaction.
- Confidently resolved customer issues through complex problem-solving.
- Suggested add-on services to enhance customer experience and boost sales.
- Provided detailed information on service specials, completion times, and expenses.
- Recommended products with thorough explanations to customers.
- Delivered exceptional customer service by leveraging extensive product knowledge.
- Managed sales in banking, credit, insurance, and other areas.
- Handled telemarketing, employee onboarding, and floor management.
- Oversaw branch operations in the absence of the manager.
- Pretoria
Education
Project Management Certification -
Coursesa
Salesforce Administration -
ALX
Salesforce Associate Certification -
ALX
Banking Certification NQF L4 -
Cornerstone Institute
National Diploma Financial Management -
Tshwane North College
01.2013 - 07/2015
Skills
- Project coordination
- Strategic decision-making
- Budgeting
- Financial management
- Negotiation
- Salesforce
- Trello
- Clickup
- Business administration
- Team leadership
- Interpersonal Skills
- Strong work ethic
- Active listening
- Office administration
- Scheduling
- Time management
- Keen attention to detail
- Project management
- Data analysis
- Process improvement
- Client relationship management
- Effective communication
- Problem solving
- Attention to detail
- Customer service
- Team collaboration
- Task delegation
- Project planning oversight
- Client relationships
- Quality control
- Project planning
- Root-cause analysis
- Client relations
- Schedule management
- Billing management
- Reporting and documentation
Languages
English
Proficient
C2
Afrikaans
Elementary
A2
Timeline
Associate Project Manager
Thermo Fisher Scientific
07.2024 - Current
Financial Consultant
Old Mutual Finance
03.2023 - 03.2024
Relationship Consultant / Administrator
Melbourne City Institute Of Education
02.2021 - 05.2022
Business Development Officer
Telesure Investment Holding
08.2020 - 01.2021
Client Service Administrator
Aurik Enterprise Development
08.2018 - 01.2020
Service consultant/2IC
Capitec Bank
03.2015 - 07.2018
National Diploma Financial Management -
Tshwane North College
01.2013 - 07/2015
Project Management Certification -
Coursesa
Salesforce Administration -
ALX
Salesforce Associate Certification -
ALX
Banking Certification NQF L4 -
Cornerstone Institute