Gwendoline Swarts

Conducted audits on gaming footage, compiling analysis outcomes to support decision-making. Investigate anomalies and discrepancies found during monitoring of video footage. Liaised with gaming operations to clarify investigative requirements and gather necessary evidence. Report incidents and significant events to relevant stakeholders for review. Prioritised reports according to incident severity and urgency, ensuring timely communication of critical issues. Liaise with HR/ER to prepare charges and supporting documentation for cases. Advise and support management and HR throughout criminal and misconduct matters. Plan audit work on a daily to weekly cycle within activity windows. Interpret reporting requirements against available services and applicable constraints. Make decisions within authority limits after reviewing investigative findings. Take ownership of requests and follow up until completion. Follow laid-down policies and procedures throughout daily audit activities.

• Prepared detailed audit reports summarising findings and suggesting actionable improvements for management review.

Administer gaming documentation using approved templates and controlled versions.

Support audit and compliance checks across gaming operations and records.

Managed cage operations including cash disbursement and secure transactions. and cash desk administration with secure cash handling checks.

Monitored gaming equipment to ensure compliance and operational readiness. and inventory through routine stock counts.

Follow regulatory compliance requirements for gaming processes and working practices.

Capture data accurately and manage records for traceable reporting.

Compile reports using captured data and maintained documentation sources.

Coordinate with stakeholders to resolve queries and track action points.

Verify revenue entries and reconcile discrepancies with daily reports.

Maintain gaming documentation to keep records accurate and audit-ready.

Count room operations to track daily activity and staffing needs.

Cover compliance responsibilities by following required procedures and reporting steps.

Performed asset protection tasks to ensure a secure environment and mitigate risks of loss. to reduce loss risk.

Participate in team activities to support daily service delivery.