Guy Shaddai Mihindou
Marketing Assistant
Johannesburg
Summary
Dynamic professional who takes pride in creating and excelling in brand awareness and customer service. Leveraged exceptional communication and critical thinking skills to enhance customer engagement and resolve complex issues. Recognized for innovative promotional strategies that significantly increased product visibility and fostered strong customer relationships.
Offering vibrant personality and keen interest in marketing and promotions, eager to learn and develop in this dynamic environment. Brings understanding of consumer engagement strategies and ability to communicate effectively with diverse audiences. Ready to use and develop strong interpersonal and organizational skills in my assigned roles.
Overview
2
2
years of professional experience
Work History
Promotions Team Member
Mettlestate
11.2024 - 11.2024
- Demonstrated exceptional communication skills while representing clients product at event.
- Boosted customer engagement by organizing and executing promotional tactics.
- Implemented innovative approaches to increase visibility and memorability of product and brand in the duration of event.
- Maintained a professional appearance while representing clients'' brands, fostering credibility and trust among consumers.
- Increased brand awareness through effective customer involvement.
- Maintained clean, organized and professional work environment.
- Maintained knowledge of product features.
- Established and maintained positive relationships with customers.
Call Center Advisor
University Of Johannesburg, Auckland Park
01.2023 - 02.2024
- Streamlined call handling processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Handled escalated customer complaints professionally, working towards mutually beneficial resolutions whenever possible.
- Maintained a calm demeanor even during challenging circumstances, exemplifying emotional intelligence as a Call Center Advisor.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Utilized various software tools to efficiently track customer interactions and maintain detailed records of each call.
- Managed high call volumes, maintaining professionalism under pressure while providing accurate information.
Event Organizer
University Of Johannesburg, Auckland Park
08.2023 - 08.2023
- Coordinated schedules and timelines for events.
- Successfully managed a team of volunteers to provide exceptional support during event, fostering a positive work environment and efficient task completion.
Education
Sports Management - Sports Management
University of Johannesburg
Johannesburg, South Africa 04.2001 -
Skills
Brand awareness
Demographic profiling
Analytics tracking
Teamwork and collaboration
Customer service
Microsoft office
Multitasking
Social media marketing
Verbal and written communication
Critical thinking
Active listening
Market research
Timeline
Promotions Team Member
Mettlestate
11.2024 - 11.2024
Event Organizer
University Of Johannesburg, Auckland Park
08.2023 - 08.2023
Call Center Advisor
University Of Johannesburg, Auckland Park
01.2023 - 02.2024
Sports Management - Sports Management
University of Johannesburg
04.2001 -
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