Summary
Overview
Work History
Skills
Endorsements
Timeline
Generic

Guy Vinnicombe

Senior Account Management
Durban

Summary

An experienced and committed individual with high personal standards, leading by example to motivate and encourage high performance in individuals and teams. Has a meticulous eye for detail but also able to easily step back and view the bigger picture. Has experience with dealing with a range of stakeholders, including, customers, suppliers and management and project consultants as well as senior management and other employees. A conscientious and dedicated professional who is enthusiastic, self-motivated, and able to work well both independently and as part of a productive team. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Skilled Sales Specialist focused on maximizing proven success through effective use of people and empowerment of them and maximizing their abilities, Top-notch communicator with excellent time management, administrative and customer service skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Account Manager | Senior

Datacentrix Holdings
Durban
03.2023 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Coordinated cross-departmental efforts to execute successful marketing campaigns for key accounts.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
  • Developed and implemented strategies to increase client retention.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Liaised with marketing and sales teams to develop targeted campaigns.
  • Streamlined internal processes for better efficiency in account management tasks.
  • Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
  • Improved overall team productivity by implementing best practices in organization and time management.
  • Identified key entry points to enhance market penetration and maximize returns.
  • Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
  • Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
  • Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Built relationships with customers and community to promote long term business growth.
  • Negotiated prices, terms of sales and service agreements.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Developed, maintained and utilized diverse client base.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Set and achieved company defined sales goals.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Achieved or exceeded company-defined sales quotas.
  • Contributed to team objectives in fast-paced environment.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Maintained current knowledge of evolving changes in marketplace.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Met existing customers to review current services and expand sales opportunities.
  • Contributed to event marketing, sales and brand promotion.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Recorded accurate and efficient records in customer database.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Stayed current on company offerings and industry trends.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved
  • Educated clients on new products or services to increase customer engagement with brand

Specialist – Sales Account Management

Business Connexion (Pty) Ltd
2 2012 - Current
  • Day to today management of various JSE listed accounts
  • Forecasting monthly, quarterly, and annually to retain existing business as well as grow our portfolio of products and services within the BCX offering of solutions
  • Proficiency with common customer success and customer relationship management software, such as Salesforce
  • Proposal development and tender coordination
  • Implemented processes and controls to improve supply chain processes and controls
  • Set-up KPIs for performance management of onsite staff to better deliver on services rendered
  • Work with internal teams to develop strategic go to market plans to ensure KPIs are met
  • Prepare high quality documentation such as business cases, proposals, tender responses, sales presentations, contracts
  • Prepare a variety of sales status reports including activities, follow-ups, closings, and adherence to targets
  • Develop an expert knowledge in the full product suite to understand the market including competitor analysis
  • Understand customer needs and help develop solutions through the Company’s offerings
  • Develop and maintain excellent product knowledge and be able to sell the unique benefits of the solution
  • Demonstrated track-record in over-achieving challenging targets within an enterprise software, hardware and solution sales.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution
  • Developed strong client relationships through consistent communication and attentive service
  • Created and delivered presentations to internal and external stakeholders to showcase work
  • Followed all company policies and procedures to deliver quality work
  • Interpreted clients' needs and introduced services to fit specific requirements
  • Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs
  • Enhanced team productivity by streamlining processes and implementing time-saving strategies
  • Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field
  • Mentored junior team members, fostering professional growth through guidance on best practices in the industry
  • Assisted with staff training to enforce quality, safety and sanitation guidelines
  • Maintained current understanding of market conditions, compliance standards and best practices
  • Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately
  • Monitored industry trends to adapt strategies accordingly
  • Listened and responded to customer requests and forwarded necessary information to superiors
  • Championed the adoption of new software tools that streamlined workflows across multiple departments
  • Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures
  • Collaborated with internal departments to align marketing campaigns
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance
  • Analyzed marketing data and trends to identify opportunities for improvement
  • Built and managed relationships with key clients and partners to drive growth
  • Developed and implemented systems to track customer feedback and satisfaction
  • Negotiated favorable contracts with vendors, securing high-quality products at competitive prices
  • Managed budgets effectively, consistently staying within financial constraints while maximizing resource allocation for optimal results
  • Transformed underperforming departments with strategic planning efforts focused on process improvement
  • Conducted thorough research to identify trends and inform decision-making for business growth initiatives
  • Led successful sales presentations to prospective clients, resulting in increased partnerships and collaboration opportunities
  • Increased sales revenue with targeted marketing campaigns and strategic product positioning
  • Organized large-scale events, ensuring seamless execution of logistics, registration, catering, and venue management
  • Coordinated and executed marketing campaigns to generate new leads and sales opportunities
  • Spearheaded innovative product development initiatives that increased market share and profitability margins
  • Optimized supply chain management, resulting in reduced delivery times and increased inventory accuracy
  • Generated reports detailing findings and recommendations
  • Collected, arranged, and input information into database system
  • Conducted regular reviews of operations and identified areas for improvement
  • Developed effective improvement plans in alignment with goals and specifications
  • Created and managed project plans, timelines and budgets
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making
  • Maintained database systems to track and analyze operational data
  • Gathered, organized and input information into digital database
  • Devised and implemented processes and procedures to streamline operations
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues
  • Evaluated staff performance and provided coaching to address inefficiencies
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures
  • Educated staff on organizational mission and goals to help employees achieve success
  • Helped meet changing demands by recommending improvements to business systems or procedures
  • Evaluated customer needs and feedback to drive product and service improvements
  • Frequently inspected production area to verify proper equipment operation
  • Supported creation of detailed, technical financial models to value potential acquisition targets
  • Launched successful marketing campaigns that drove brand awareness among target audiences
  • Devised and implemented strategies to optimize digital marketing campaigns
  • Observed packing operations to verify conformance to specifications

Sales Manager | First Technology (Pty) Ltd

First Technology (Pty) Ltd
JOHANESSBURG
09.2007 - 02.2012
  • Volume Sales Manager
  • Management of 8 account managers
  • Budgeting, employment, contract negotiation, vendor relationships and marketing
  • Operations and Service level agreements
  • Prospect new leads through cold-calling and other proven techniques, to supplement the volume created by the sales development team
  • Effectively partner with the rest of the services & sales team to ensure the overall teams success
  • Build and strengthen client relationships to achieve long-term partnerships
  • Proven track record of meeting or exceeding quotas and receiving positive customer feedback.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction
  • Increased sales revenue by developing and implementing effective sales strategies
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services
  • Resolved customer issues quickly to close deals and boost client satisfaction
  • Met with clients, delivering presentations, and educating on product and service features and offerings
  • Led a successful sales team by providing motivational coaching and performance-based incentives
  • Built long-lasting client relationships through excellent customer service and consistent followups
  • Closed lucrative sales deals using strong negotiation and persuasion skills
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets
  • Established and cultivated solid business relationships with new or existing customers
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures
  • Streamlined sales processes for improved efficiency, resulting in higher conversion rates
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment
  • Evaluated performance against goals and implemented appropriate development plans
  • Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth
  • Optimized territory management plans by analyzing data on customer demographics, preferences, and buying patterns
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates
  • Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team
  • Evaluated competitor offerings to maintain a competitive edge, adapting strategies as necessary for sustained success
  • Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness
  • Facilitated cross-functional communication between sales, marketing, and product development teams to ensure cohesive efforts towards shared goals
  • Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies
  • Created compelling presentations that highlighted product features/benefits to potential clients while addressing their pain points directly
  • Built relationships with customers and community to establish long-term business growth
  • Recruited and hired top-level talent to add value and expertise to sales department
  • Achieved sales goals and service targets by cultivating and securing new customer relationships
  • Collaborated with upper management to implement continuous improvements and exceed team goals
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base
  • Implemented systems and procedures to increase sales
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning
  • Prepared sales presentations for clients showing success and credibility of products
  • Organized promotional events and interacted with community to increase sales volume
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies
  • Communicated product quality and market comparisons by creating sales presentations
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy
  • Managed accounts to retain existing relationships and grow share of business
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems
  • Compiled and analyzed data to determine approaches to improve sales and performance
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue
  • Directed sales support staff in administrative tasks to help sales reps close deals
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues
  • Managed revenue models, process flows, operations support and customer engagement strategies
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth
  • Facilitated business by implementing practical networking techniques
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
  • Developed compelling presentation decks to gain approval for ideas and communicate results
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives

Skills

Business process improvement – conducts a structured approach to determining the best methods for achieving the best results

Strong communication skills – consistent, clear and fact-based communication style

A people person – empathetic and sensitive to staff issues

Enthusiastic about sales - enjoying the challenge and change that each project brings

Strong technical skills

Commercially astute in understanding detailed costing, budgets and revenue/profitability issues

Proven sales methodologies to ensure net new business opportunities convert to net new business software, hardware and on and off premisses services

Keen entrepreneurial qualities to develop creative strategies to increase net new business

Ability to multi-task and work across multiple projects and clients, without “dropping-the-ball”

Ability to confidently communicate with C-suite individual

Well-spoken and presentable with exceptional presentation skills

Target-driven, dynamic, and confident

Documentation Management

Expert Problem Solving

Root Cause Analysis

Customer Relations

Resource Allocation

Technical communication

Management collaboration

Advanced Communication

Proficient in [Software]

Supply Management

Expert in [Software]

Teamwork and Collaboration

Adaptability and Flexibility

Decision-Making

Problem-Solving

Time Management

Multitasking Abilities

Self Motivation

Effective Communication

Relationship Building

Reliability

Project Planning

Continuous Improvement

Goal Setting

Professionalism

Idea Development and Brainstorming

Written Communication

Quantitative skills

Audit reporting

Business Development

Improvement plan knowledge

Disaster Recovery Planning

Professional Demeanor

Logistics Coordination

Endorsements

  • Laura Provvedi, Strategic Account Manager - Microsoft at Westcon Group SA, 05/07/12, Guy was a client of Laura's
  • Martin May, Regional Director - Africa at Extreme Networks, 04/26/12, Martin worked with Guy

Timeline

Account Manager | Senior

Datacentrix Holdings
03.2023 - Current

Sales Manager | First Technology (Pty) Ltd

First Technology (Pty) Ltd
09.2007 - 02.2012

Specialist – Sales Account Management

Business Connexion (Pty) Ltd
2 2012 - Current

Similar Profiles

CREATE PROFILE
Guy VinnicombeSenior Account Management