Microsoft's Office
GUY-CLAUDE MWADI
Logistic Supervisor
Cape Town
Summary
Dynamic logistics and customer service professional with expertise in shipping coordination, client relations, and administrative support. Skilled in freight management, cost optimization, and Xero, with a proven track record of enhancing logistics operations and streamlining executive tasks. Adept at managing transportation, invoicing, and executive assistance, ensuring efficiency and customer satisfaction. Detailed Logistics Supervisor looking to tackle new responsibilities and build upon skills. Diverse experience in distributing and warehouse processes. In-depth knowledge of productivity and inventory control.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Logistic Supervisor
GFS Marketing
CAPE TOWN
09.2021 - Current
- Coordinated daily logistics operations, overseeing the seamless transportation, distribution, and storage of goods.
- Managed all shipping documentation, including booking shipping lines, verifying client permits, and ensuring full compliance with export/import regulations.
- Acted as the primary liaison with farms, transporters, and PPECB, streamlining communication and logistics coordination.
- Ensured compliance with quality and safety standards, facilitating smooth customs clearance and shipment processing.
- Maintained client relationships, tracked vessel movement to providing updates on shipments, and advising on expected delivery timelines.
- Handled client invoicing, ensuring accurate and timely billing, while also recording and processing supplier invoices.
- Managed financial platform operations, recording payments, allocating received funds, and advising clients on next payments and outstanding balances.
Customer Service Consultant
Lufthansa in Touch
CAPE TOWN
05.2021 - 09.2021
- Provided exceptional customer support to travelers, assisting with a wide range of travel-related services to ensure a seamless experience.
- Managed passenger inquiries and complaints, delivering effective solutions to enhance customer satisfaction.
- Handled flight bookings and rebooking
- Resolved travel disruptions, offering alternative travel solutions.
- Ensured compliance with airline policies and regulations
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Adapted communication style according to individual customer.
Education
Short Course - Logistics Management
University Of Cape Town
Cape Town, South Africa 04.2001 -
Bachelor of Commerce - Marketing Management
Varsity College
Cape Town, South Africa 04.2001 -
Skills
Shipping coordination & Transportation management
Customer, Supplier Relation Management
Researching freight carrier costs
Logistics coordination
Shipping documentation
Freight forwarding
Procurement management
Proficient in Xero , Dext, Easy Clear
Software
Timeline
Logistic Supervisor
GFS Marketing
09.2021 - Current
Customer Service Consultant
Lufthansa in Touch
05.2021 - 09.2021
Short Course - Logistics Management
University Of Cape Town
04.2001 -
Bachelor of Commerce - Marketing Management
Varsity College
04.2001 -
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