Summary
Work History
Education
Skills
Timeline
Generic
Gustav Muller

Gustav Muller

Chef/Sushi Chef & Opperations Manager
Johannesburg

Summary

I see myself as a young professional ambassador for a company, I thrive on communication and interactions with people in varies of fields in the corporate world. I am constantly seeking Knowledge of the mechanics in the corporate industry to understand it better and to make myself more efficient and proficient in delivering the best service and quality of product to match that. At work and my personal capacity, I like to have fun with everything I engage in, it matches my personality and what I stand for “People before everything”. I am self-sufficient and can work alone, I ask a lot of questions, knowledge is king. Curiosity is one of my biggest things as I always want to know everything in capacity of my work, it allows me to push myself to higher limits I never knew I had. I relay on mutual respect and open-mindedness to engage with other people (“people before everything”) in and out of work thus makes it easy for me to communicate with anyone on any level. As much as I am a extravert I can be a introvert as well till I get comfortable with my surroundings (usually doesn’t take that long), I enjoy light reading and extensive research of history, ancient Military, science & deep quantum space. I like the outdoors and nature to escape from life to regain sanity and clarity. I am a hard worker and always give 100% in everything I do, I will go above and beyond to exceed a customer’s needs and to ensure they leave happy and satisfied. I have a lot to offer and yet a lot more to learn and more than willing to put in the hours to ensure the job gets done.

Work History

Head Cheff, Kitchen & Floor Manager/ General Manager

Adega Express Sandton
Johannesburg
  • Developed kitchen staff through training, disciplinary action and performance reviews.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Increased kitchen efficiency 35% by streamlining processes, reducing waste and mentoring team members on proper procedures.
  • Increased kitchen efficiency [Number]% by streamlining processes, reducing waste and mentoring team members on proper procedures.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Checked and tested foods to verify quality and temperature.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Customer Service Manager

Wimpy, Famous Brands
Johannesburg
  • Responsibilities: Setup of the restaurant, Staff & waiters, Stock Control, Food Quality, Customers & Customer Service, Stock Receive & Order, Full front of house & Back f house co-ordinating, ) Santon-City (120 seater, Arthur (Co-Owner)/ Kabila (General Manager) (011) 884 0484
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Collaborated with marketing department to launch and manage promotional activities and campaigns.
  • Kept accurate records to document customer service actions and discussions.
  • Took ownership of customer issues and followed problems through to resolution.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Store Manager

Tread, Miller/Cape Union Mart, Cape union mart Trading Co PTY LTD
Johannesburg
  • Contact Person: Danie Boonzyer (Regional Manager) 0724344151/
  • EJ/Erin 08 5060929, Full Function of the store, Stock control, stock receive, Training & development of staff (Team), Opening and closing of the store, visual merchandising of the store, admin, banking, booking in and out stock to & from other stores, customers & Customer service.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Supervised guests at front counter, answering questions regarding products.

Shift Manager

Cape union Mart
Johannesburg
  • Contact Person: Dannie Boonzyer (Head office)
  • Responsibilities: I was responsible for the shif running smoothly along side the store manager, making sure stock is recieved and sent, packing out of new stock, tagging stock, merchandising new stock, opening and or closing the store, staff meetings, motivation for others and customer service and sales.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Supervised employees and oversaw quality compliance with company standards and services.

Floor Manager/ General Manage

Chevy Lane Diner
Johannesburg
  • (jnr Operations)
  • Contact Person: Trian 0799591693 ( Co- Owner)
  • Responsibilities: Setup of the restaurant, Staff & waiters, Stock Control, Food Quality, Customers & Customer Service, Stock Receive & Order, Full front of house responsibilities.
  • Created employee schedules to align coverage with forecasted demands.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Made personal recommendations for customers by sharing product knowledge and demonstrating product.
  • Encouraged and motivated team of 35 retail professionals to deliver superior service in every customer interaction.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

Head Chef (Kitchen Manager)

Pappa Pronto
Johannesburg
  • Contact Person: Emiliano (owner, Full running of the kitchen, staffing, menu changes, quality control, stock ordering (daily and weekly), stock control.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Carried out day-to-day duties accurately and efficiently.
  • Developed and maintained courteous and effective working relationships.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Collaborated with team members to achieve target results.

Brand Chef / Shop operations, Contact Person

The Franchise Co
Johannesburg
  • Matthys Van Zyl (0606109907)
  • Responsibilities: Brand Recipes, quality control, Staff training, running shops who have trouble or difficulty with staff.
  • I have also launched Sushi at Mikes Kitchen Milnerton, there was no sushi available in the company. My menu, my recipes , Brand Recipes, quality control, Staff training, running shops (multiple), food cost, stock ordering and stock control, Training team, procurement (recently started with this), salaries, monthly budgets, motivation of staff I have also launched Sushi at Mikes Kitchen Milnerton, there was no sushi available in the company. My menu, my recipes.
  • Networked to increase client base
  • Maximized revenue through improved sales techniques and branch productivity.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Developed top-performing teams, leading to increased branch efficiency and positive customer feedback.
  • Maintained friendly and professional customer interactions.

Education

Westridge Technical High School

Skills

Professional Training & Skillsundefined

Timeline

Head Cheff, Kitchen & Floor Manager/ General Manager

Adega Express Sandton

Customer Service Manager

Wimpy, Famous Brands

Store Manager

Tread, Miller/Cape Union Mart, Cape union mart Trading Co PTY LTD

Shift Manager

Cape union Mart

Floor Manager/ General Manage

Chevy Lane Diner

Head Chef (Kitchen Manager)

Pappa Pronto

Brand Chef / Shop operations, Contact Person

The Franchise Co

Westridge Technical High School

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Gustav MullerChef/Sushi Chef & Opperations Manager