GUSTAV BARNARD
RESTAURANTEER
MARGATE
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
21
21
years of professional experience
Work History
OWNER/PARTNER/OPERATOR
WILLOW LANE COUNTRY LODGE
BETHAL
02.2017 - 10.2022
- Managed day-to-day business operations.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Introduced new methods, practices and systems to reduce turnaround time.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Consulted with customers to assess needs and propose optimal solutions.
Restaurant General Manager
MYTHOS
KRUGERSDORP
09.2012 - 01.2017
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Orchestrated positive customer experiences by overseeing every area of operations.
- Limited portion sizes and used garnishes to control food costs.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Set clear expectations and created positive working environment for employees.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Maintained facility and grounds to present positive image.
RESTAURANT MANAGER
JOHN DORY'S RIVERSIDE MALL
NELSPRUIT
11.2008 - 01.2012
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Actively participated in ongoing customer service programs.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Reconciled cash and credit card transactions to maintain accurate records.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
RESTAURANT MANAGER
KFC
KEMPTON PARK
02.2001 - 10.2008
- Actively participated in ongoing customer service programs.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Carefully interviewed, selected, trained and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Education
High School Diploma -
NELSPRUIT HOER
NELSPUIT 04.2001 -
Skills
Decision-Making
Analytical and Critical Thinking
Maintenance and Repair
Organization and Time Management
Clerical Support
Excellent Communication
First Aid/CPR
MS Office
Timeline
OWNER/PARTNER/OPERATOR
WILLOW LANE COUNTRY LODGE
02.2017 - 10.2022
Restaurant General Manager
MYTHOS
09.2012 - 01.2017
RESTAURANT MANAGER
JOHN DORY'S RIVERSIDE MALL
11.2008 - 01.2012
High School Diploma -
NELSPRUIT HOER
04.2001 -
RESTAURANT MANAGER
KFC
02.2001 - 10.2008