Gus Ferreira
Pretoria
Summary
Seasoned Aftersales Manager with hands-on experience in overseeing all aspects of aftersales operations. Strengths lie in strong team leadership, strategic planning, and customer relations management. Committed to maximizing profitability while ensuring high levels of customer satisfaction. Previously led teams to improve operational efficiency and implement innovative strategies for revenue growth.
Overview
43
43
years of professional experience
1
1
Certification
Work History
Aftersales Manager
Motus
Tzaneen
11.2016 - 11.2024
Budget management, wip, cash recon, aftersales marketing,
Owner
JCN Motor Services
Pretoria
06.2010 - 06.2016
Owner, repairs and parts on all makes of vehicles..
Service Manager
Menlyn Auto BMW
Pretoria
06.1996 - 06.2010
- Led service operations at Menlyn Auto BMW, ensuring exceptional customer satisfaction through effective team management and streamlined workflows, achieving a 20% increase in service retention rates.
Apprentice/Technician/Foreman
Club Motors BMW
Pretoria
06.1981 - 06.1996
- Assisted in the diagnosis and repair of BMW vehicles, utilizing advanced diagnostic tools and equipment to ensure high-quality service delivery.
- Conducted routine maintenance on vehicles, including oil changes, brake inspections, and tire rotations, ensuring compliance with manufacturer specifications.
- Collaborated with senior technicians to troubleshoot complex mechanical issues, enhancing problem-solving skills and technical knowledge within a team environment.
Education
Colleage Diploma - Motor Trade Theory
Pretoria Technical Colleage
Pretoria 06-1986
Skills
- Budget management
- Aftersales marketing
- Customer service
- Team management
- Service retention
- Parts ordering
- Workflow optimization
- Financial analysis
- Conflict resolution
Certification
- Certified Mercedes Benz Service Manager.
- Stellantus ( Jeep Dodge Mitsubishi ) Approved Managment Course.
- Wits Buisness School Managment Certificate.
References
References available upon request.
Timeline
Aftersales Manager
Motus
11.2016 - 11.2024
Owner
JCN Motor Services
06.2010 - 06.2016
Service Manager
Menlyn Auto BMW
06.1996 - 06.2010
Apprentice/Technician/Foreman
Club Motors BMW
06.1981 - 06.1996
Colleage Diploma - Motor Trade Theory
Pretoria Technical Colleage