Gunnet Mazwi Spengane
6364 Section D Ekangala
Summary
Dynamic leader with proven expertise in team supervision and construction oversight, honed at Ntshiana Trading Enterprise. Excelled in maintaining site safety and enhancing client relationships, ensuring project compliance and satisfaction. Skilled in personnel oversight and security management, consistently exceeding expectations with a focus on strategic achievements.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Site Supervisor
Ntshiana Trading Enterprise
Groblersdal
08.2019 - 02.2022
- Oversaw personnel safety and efforts at work site.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
- Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
- Maintained strong client relationships, providing regular updates on project progress and addressing any concerns promptly.
- Managed subcontractors effectively, monitoring performance and offering guidance as needed to ensure alignment with overall project goals.
- Conducted thorough quality assurance checks on completed work, ensuring compliance with industry standards and client requirements.
Customer Service Representative
MTN South Africa
Fairland
06.2007 - 04.2014
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Sales Consultant
JD Group
Kwaggafontein
08.2006 - 06.2008
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
Education
INTRO TO SAMTRAC
NOSA
Newcastle, South Africa 06.2014 - 10.2014
High School Diploma -
OR Tambo Comprehensive
Dennilton 01.2007 - 12.2001
Skills
Team Supervision
Construction supervision
Facility Inspection
Personnel Oversight
Inventory procurement
Site coordination
Site Safety
Security management
Timeline
Site Supervisor
Ntshiana Trading Enterprise
08.2019 - 02.2022
INTRO TO SAMTRAC
NOSA
06.2014 - 10.2014
Customer Service Representative
MTN South Africa
06.2007 - 04.2014
High School Diploma -
OR Tambo Comprehensive
01.2007 - 12.2001
Sales Consultant
JD Group
08.2006 - 06.2008
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